Protect your identity and accounts with Armed Forces Bank

Armed Forces Bank will never send unsolicited emails or text messages asking you to provide, update or verify personal information. If you have any questions or concerns about unsolicited emails or text messages or phone calls, please call (888) 929-2265 or forward suspicious emails or texts to abuse@afbank.com and then delete them.

If you have entered personal information in response to a suspicious email, text, pop-up window, or phony website claiming to be affiliated with Armed Forces Bank, contact us immediately. Please make sure to include the phone number or link provided in the email or text message.

Security Practices to help you prevent fraud and identity theft before it happens:

  • Monitor your accounts frequently for any suspicious activity.
  • Create strong and unique login IDs and passwords for your accounts. Don’t ever reuse login IDs and passwords at multiple sites and avoid containing characters from your email, phone number or other personally identifiable activity. Fraudsters are known to try and use stolen login IDs and passwords to gain access to other financial websites. Make it difficult for the bad guys.
  • Change your login ID and passwords frequently – every quarter is optimal.
  • Update your contact information via mobile or online banking to ensure Armed Forces Bank can contact you in case of suspicious activity.
  • Sign up for account and transaction alerts thru email or text to know what is happening in your accounts
  • Ensure anti-virus, operating systems and apps are up to date.
  • Request and review a free copy of your credit report every 12 months via annualcreditreport.com
  • Go paperless – sign up for eStatements

Unless you initiate contact with us, Armed Forces Bank will never lead you to a “verification" page or ask you for your personal information via email or text message. Armed Forces Bank will also never trade, rent, or sell your personal information, including email addresses, to anyone. For more information, see our privacy policy.

Avoid becoming the victim of cyber fraud:

  • Social Engineering: Fraudsters pose as friends and colleagues on social networks or websites and can fool you into revealing personal information. Because they often look legitimate, they can be difficult to detect. 
    • Phishing: fraud through legitimate looking emails
    • SMishing: phishing via texts and SMS messages
    • Vishing: voice phishing via phone calls.
  • Identity Theft: Fraudulently acquire and use other people’s personal information such as name, address, social security number, driver’s license number, bank account numbers, PINs, Online Banking passwords and more. All three of the schemes mentioned above get you to divulge this type of personal information.
  • Malware: A combination of the terms “malicious” and “software”, used to describe any software designed to cause damage to a single computer. Criminals sometimes use malware – like viruses and spyware – to get into your computer, and once they are there, steal information and commit fraud.