What are the benefits of e.Statements?
- Faster delivery than a paper statement that is mailed
- Reduce the risk of mail fraud and protect from identity theft caused from paper
- Reduce the clutter of excess paper (environmentally friendly)
Is there a difference between my e.Statement and my paper statement?
No. e.Statements contain all the same information as your paper statement.
Is there a fee for e.Statements?
No, e.Statements are FREE.
What software do I need to view e.Statements?
You need Adobe Reader to view, print, or save your statement. If you do not have the software, you can download Adobe Reader for free
How do I retrieve and view my e.Statement?
Logon to Online Banking and select your account. Click the e.Statements button to proceed. For customers with accounts combined to one statement, you will need to select the primary account that is listed as the first account on your paper statement.
How do I print my e.Statement?
To print an e.Statement, use your web browser's print function. If you have saved the e.Statement to your computer, you can print directly from the Acrobat Reader toolbar.
How do I save my e.Statement?
To save an e.Statement, select the "Save a Copy" icon in Adobe Acrobat Reader software and choose a file name for the statement.
Are e.Statements secure?
Yes. All your financial information is protected within Online Banking by our Enhanced Online Security
How will I know when my e.Statement is available?
An e-mail message will be sent to the e-mail address you specify during enrollment following the close of each statement cycle to let you know your statement is available.
What happens if I do not receive notifications that my e.Statement is available?
There a few things you can check if you are not receiving notifications.
- Verify that your e-mail address is correct. You can check this in Online Banking under Options, and change or update your email address if it is incorrect.
- Make sure that you have added Armed Forces Bank (afbank.com) to your trusted sender's list.
- Contact us for further assistance.
Even if you have not received an e-mail notification from us, you still have the ability to log in to Online Banking to view your statements online.
When will I have access to my e.Statement?
e.Statements will be available at the same frequency as paper statements.
Will I still be able to see images of my checks?
Yes. If you currently receive check images with your paper statement, you will see the check images with your electronic statement.
How long are e.Statements available?
You will see up to 18 months of your most recent statements.
Which accounts are eligible to receive e.Statements?
e.Statements are available for checking accounts, savings accounts, certificates of deposit, and loans.
What is a combined statement?
A combined statement is a checking account with one or more additional account(s) with the same ownership combined to a single statement.
Can joint owners view e.Statements?
Yes. Joint owners can view e.Statements as long as they have access to Online Banking.
For joint owner accounts, can one owner receive e.Statements and the other owner receive paper statements?
If one account owner enrolls in Online Banking and receives e.Statements, paper statements will no longer be mailed to any of the account owners.
What should I do if I want to discontinue e.Statements and receive paper statements?
For more information on e.Statements call 1-888-929-BANK (1-888-929-2265) or visit one of our branches.