1. Use common “web” sense.
Follow the same best practices you do when accessing email from your personal computer or browsing the Internet.
For example, don’t click on any link sent via email or text from people you don't know. While the link may appear to be legitimate, it may actually send you to a malicious website. Also be careful about opening files and/or downloading applications from sites you aren’t familiar with.
2. Increase your phone’s security.
- Review your device’s user manual so you can better understand what security options are available on your phone.
- Consider additional security or antivirus software and solutions.
- Disable your Bluetooth connection when it's not in use to prevent attackers from taking advantage of that connection and downloading malicious code to your device.
- Be careful about posting your cellphone number online. Attackers often use software to browse websites for cellphone numbers, then target the numbers for attacks and spam. You can limit your risk of becoming a victim by limiting the number of people who have access to your information.
3. Make sure to lock your phone.
Use the phone lock or keypad lock function on your device when you’re not using it. These functions make it more difficult for someone else to view your information by password-protecting your device. Also make sure your device is stored in a secure location.
4. Only keep what you need.
Regularly clear your browser history and delete old text messages and other files you don’t need from your phone. Also, prior to recycling, selling, or giving away your device, make sure to remove all sensitive information from it.
5. Make sure you know your phone.
Keep a record of your phone's make, model, and serial number in case your device is ever lost or stolen.
6. Download only from reputable sources.
Avoid downloading files from sites you don’t trust. Many sites offer games and other software you can download onto your cellphone or tablet. You should be wary of downloadable software like this, as it could include malicious code. If you’re getting files from a supposedly secure site, look for its website certificate first.
We also encourage you to download the most current version of our app, which is supported by Android and iPhone devices.
7. Sign off when you’re done.
Rather than just closing the Armed Forces Bank mobile app, sign off when you finish using it for your security.
8. If your phone gets stolen, alert your service provider right away.
Notify your service provider as soon as possible so they can disable your device and reduce the risk of someone accessing your information. Then, remove your mobile phone number from your Mobile Banking profile within Online Banking or call client service at (888) 929-2265.
As always, you'll want to be on the lookout for suspicious activity on your accounts. If you see anything that concerns you, call us right away at (888) 929-2265.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.