Armed Forces Bank 320 Kansas Avenue Fort Leavenworth , KS 66027
320 Kansas Avenue Fort Leavenworth , KS 66027What can we help you find?
Banking from your phone?
Download our app
Welcome Back
You can access your accounts here.
Banking from your phone?
Scan the code to download our app.
Unrecognized Transactions & Disputes
What should I do?
What should I do if I see a transaction I don't recognize or I think I might have fraud on my account?
Often a single unauthorized charge is simply a merchant error and contacting the merchant should resolve the error quickly. However, if you think your debit card number is being used fraudulently, call us as soon as possible at 844-214-6758. You can also log in to Digital Banking and send us a message for assistance.
If you received an alert asking you to confirm a transaction, please call the number listed in the alert to receive further assistance.
What should I do if I don't recognize a merchant’s name listed on my statement?
Some merchants bill under a name that’s different than the one they operate under. The receipt may help you in recognizing the charge as one you authorized. If you still don’t recognize the name or have other questions about the transaction, you should contact the merchant directly. If you can’t find contact information for the merchant, call us at 844-214-6758. You can also log in to Digital Banking and send us a message for assistance.
If you received an alert asking you to confirm a transaction, please call the number listed in the alert to receive further assistance.
How can I dispute a transaction?
Please call us at 844-214-6758, if you would like to dispute a transaction.
If you received an alert asking you to confirm a transaction, please call the number listed in the alert to receive further assistance.
What is a debit card dispute?
When you question a particular transaction you believe may be an error, that’s known as a debit card dispute. Types of transactions that can be disputed are:
- Charges listing the wrong amount or date
- Duplicate charges
- Charges for services or goods you did not accept or were not delivered as agreed
- Failure to post credits, such as returns
- Charges you ask for an explanation or written proof of purchase for
Please call us at 844-214-6758 if you would like to dispute a transaction.
If you received an alert asking you to confirm a transaction, please call the number listed in the alert to receive further assistance.