Debit Cards

Your debit card should take approximately 10 to 14 business days through regular mail. It could take anywhere from 14 to 24 business days if you are overseas.
There are different ways to order your debit card:

To change the PIN on your debit card, log in to Online or Mobile Banking*.

Go to the Menu> Debit Card Controls >My Cards.

Select the card, then Manage > Change Card PIN to create and confirm a new PIN.

If you do not have Digital Banking and need to enroll, click here.

Call 855-426-5165 to change your debit card PIN.

* Mobile carrier fees may apply.

To activate your card, log in to Online or Mobile Banking*.

Go to the Menu> Debit Card Controls >My Cards.

Select the card, enter the secure information, then choose Continue to activate it.

If you do not have Digital Banking and need to enroll, click here. Or call 855-426-5165 to activate your card.
* Mobile carrier fees may apply.

To report a lost or stolen card, log in to Online or Mobile Banking*.

Go to Navigation Menu > Debit Card Controls > My Cards.

Select the card and choose Freeze to block new transactions. Recurring payments may still continue.

If you do not have Digital Banking and need to enroll.  After freezing your card, call 800-754-4128 to report it lost or stolen. 

 
Submitting your card lost, stolen, or damaged will result in the following:

  • Permanent card deactivation.
  • Change is immediate and not reversible.
  • The replacement card will have a new card number.
  • Contact companies with which you have established automatic payments and provide those companies with your new debit card number to avoid any disruption in those payments.
  • The replacement card will arrive within the next 10-14 business days.

* Mobile carrier fees may apply.


















Top FAQs