At Armed Forces Bank, the security of your personal information and accounts is our top priority. Fraudulent texts or emails from Armed Forces Bank may appear because the impostor's messages may look just slightly too realistic. Among other tricks, they may make the communication look like it's from Armed Forces Bank when it's not.
Follow these tips to learn how to spot these scams and protect your info from fraudulent activity:
1. Look beyond the logo. To make fraudulent websites, texts or emails seem real, scammers will often include images and logos of legitimate companies. They also often convey a sense of urgency, stating that if you fail to verify, update, or provide your account or personal information, your account access will be suspended. That’s why it’s vital not to give out your information and look beyond the logo.
2. Type, don't click. If you open a suspicious email, do not click on any links. Clicking on the links could unknowingly download spyware or a virus to your computer. Even if you think the email is legitimate, type the web address into your browser instead of clicking any links. If the email is from a company you do business with, use a bookmark you've already created to visit its website.
3. Be suspicious of any phone call, text or email that requests your authentication, asks for personal information, or says there is a problem with your Armed Forces Bank account(s). We will NOT ask you for login information by phone, text, or email. Be aware that scammers can make any number appear in caller ID.
4. Email headers can be forged easily, so don’t trust them.
Occasionally we send out emails about special offers or new products and services. Any link in these emails should lead you to legitimate pages on the afbank.com website. If one of our domain names (afbank.com, secure.afbank.com or myhomeloan.afbank.com
) is not in the web browser's address field, it's not our website. Do not reply by email if you receive an email like this. Instead, log in to Digital Banking
and send us a message. Or, call or visit a branch.
5. Avoid filling out forms within emails. You can't know where all the data is being sent, and the info can make several stops on the way to the end recipient. Instead, call or visit the company website cited in the email.
6. Always log out from websites or secure areas of websites (like Digital Banking online or on your mobile phone) where you used an ID and password to enter.
7. Make sure the security features of your computer software are up to date. This includes your web browser.
Software companies release security updates for their products on an ongoing basis. Get tips and other info from the National Cyber Security Alliance to learn more about keeping your computer’s security up to date.
Our approved web browsers:
- Microsoft Internet Explorer
If you are currently using Internet Explorer, we recommend you switch to the new Microsoft Edge or another supported browser. If you are using the legacy Microsoft Edge browser (any version of Edge less than 70), we recommend upgrading to the newer version or switching to another supported browser.
- Microsoft Edge
Microsoft Edge will be supported at the latest version only. Our website may deny access to older Microsoft Edge versions 60 days after a new version is released. The legacy version of Microsoft Edge now has an official end-of-life date from Microsoft.
- Google Chrome
Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, our website may deny it access.
- Apple Safari
Each year Apple typically makes upgrades to Safari during the fall. Approximately 60 days after a new version is released, our website may deny older versions access. However this change requires that the new Safari version is available on both MacOS and iOS devices.
- Mozilla FireFox
FireFox should automatically update. If FireFox is two versions older than the current stable channel version, our site may deny it access.
8. Use antivirus software, and keep the virus lists up to date.
9. Don’t trust pop-up windows that ask for personal info. Armed Forces Bank will never request your personal information in a pop-up window.
10. Do not open attachments. Other than in instances where Armed Forces Bank deems the content of an email message as warranting encryption for security purposes, we do not send email attachments.
11. Only provide your personal info if you initiated the login process to your account at Armed Forces Bank.