All FAQs

Identity Theft

While we are fully committed to protecting your personal and financial information, we no longer offer a specific product for identity protection. Please see our education topic “Preventing ID Theft” to learn about steps you can take to protect yourself. Clients who are already enrolled in our previous identity theft product can still access their benefits by going to the Identity Protection Member Care site. Alternatively, you can call identity protection's client support at (855) 595-6488.

When you enter your card number in the computer when shopping online or you use your card at a merchant, the information is first transmitted to third parties who process that information so we can accept the transaction. It is rare but possible for a criminal to gain access to your card’s information through one of the third party entities involved with processing the transaction, including the merchant. While this is rare, you should know you're protected with Visa's Zero Liability policy, which means you will never be charged for unauthorized purchases on your account.

If you see any unauthorized purchases, let us know immediately.

  • Regularly monitoring your accounts through Online and Mobile Banking is one of the best ways to keep track of your transactions and notice any unauthorized activity. If you aren't enrolled, sign up today.
  • Sign up for account alerts. When you sign up for our free account alerts, you’ll receive automatic emails or text messages (based on what you select during signup). Alert options include alerts on transactions or purchases above a certain amount, alerts on password or email changes, and low balance alerts.
  • Report any suspicious activity by calling us at (888) 929-2265 or by visiting a branch near you.
  • Be extra cautious of phishers, or people looking to steal private information. It can often start with an email that has a link to an Internet site. The site may look real, but it could be a scam trying to get you to enter personal information. Armed Forces Bank will never ask you for personal information in an email.

We employ the latest technology and systems to prevent and monitor card fraud with Visa®. Many merchants also take the necessary precautions to protect your card information. However, there are additional practical steps you can take to help further protect your card’s information:

  • Shop with only merchants you know and can trust. If a deal seems too good to be true, it probably is.
  • Destroy any receipt before discarding it. It might have your card number reprinted on it.
  • Guard your card. Don’t give out your card number to someone calling on the phone (unless you initiated the call for a purchase) or use your card as collateral.
  • Check your credit report. You are entitled to one free copy of your credit report every year by calling (877) 322-8228 or by visiting at www.annualcreditreport.com.
  • Learn more in our education topic “Preventing ID Theft.”

If your phone is lost or stolen, your Mobile Banking access is secure. No personal information or password from your Mobile Banking account is ever stored on the phone, and your login session times out automatically after 10 minutes of inactivity.

Learn more about mobile banking security