All FAQs

e.Statements

With e.Statements, you can enjoy:

  • Faster delivery than a mailed paper statement
  • Reduced risk of mail fraud
  • Protection against identity theft caused by paper statements
  • Reduced clutter of excess paper (which is also environmentally friendly)

No, your e.Statement will contain all the same information as your paper statement.

No, there is no fee for e.Statements. They are free.

You will need Adobe Reader in order to view, print, or save your e.Statement. If you don’t already have this software, you can download it for free at https://get.adobe.com/reader/.

To view and retrieve your e.Statements, first log into Online Banking, then select your account and select the e.Statements button. If you have a combined account statement, simply choose the primary account that’s listed as the first account on your paper statement.

Use your web browser's print function to print an e.Statement. Alternatively, you can print directly from the Acrobat Reader toolbar if you have saved the e.Statement to your computer.

Click the "Save a Copy" icon in Adobe Acrobat Reader to save an e.Statement. You will also need to choose a file name for the statement.

Yes, our Enhanced Online Security within Online Banking protects all your financial information that displays in an e.Statement.

After the close of each statement cycle, you will receive an email message (to the email address you specify during enrollment) that lets you know your statement is available.

If you are not receiving notifications, there a few things you can check:

  • Verify the email address listed in Online Banking is correct. To check this, log into Online Banking, then go to “Mobile & Online Banking Options”. Here, you can change or update your email address if it is incorrect.
  • Make sure you have added Armed Forces Bank (afbank.com) to your trusted email sender's list.
  • Contact us if you need any further assistance.

Remember, even if you haven’t received an email notification from us, you can always log into Online Banking to view your statements online.

Your e.Statements are available at the same frequency as your paper statements.

Yes, you will be able to see check images with your e.Statement if you currently receive check images with your paper statement.

You will be able to view e.Statements from up to the past 18 months in Online Banking.

Checking accounts, savings accounts, certificates of deposit, and loans can receive e.Statements.

A combined statement is a single statement that provides a combined view of your checking and other account activity. To have a combined statement, the account(s) must have the same ownership.

Yes, as long as they have access to Online Banking, joint owners will able to view e.Statements.

No, paper statements will no longer be mailed to any of the account owners if one account owner enrolls in Online Banking and receives e.Statements.

There are three different ways you can discontinue e.Statements: