Customer Care
Dispute Transaction

What is a debit card dispute?

A debit card dispute occurs when you question a particular transaction that you may believe is an error. The following types of transactions may be disputed:
  • Charges that list the wrong date or amount
  • Duplicate charges
  • Charges for goods and services you didn't accept or weren't delivered as agreed
  • Failure to post credits, such as returns
  • Charges for which you ask for an explanation or written proof of purchase

If you'd like to dispute a transaction, please call us toll-free at 1-888-929-BANK (1-888-929-2265).

What if I think my Visa® Debit Card number is being fraudulently used?

Many times a single unauthorized charge is found to be a merchant error. Simply contacting the merchant might resolve the error quickly. However, if you think your debit card number is being fraudulently used, call Customer Service at 1-888-929-BANK (1-888-929-2265) as soon as possible. We'll cancel your card and issue a replacement immediately.

What do I do if I don't recognize the merchant listed on my statement?

Some merchants may bill under a name other than their operating name. A copy of the sales slip may assist you in recognizing the charge as one that you authorized. If you still have questions about the transaction, please contact the merchant directly.