My account is overdrawn. What should I do?
As soon as possible, make a deposit large enough to cover how much you are overdrawn, the fees associated with your overdraft, and any outstanding payments that have not cleared your account yet.
The day's transactions are processed at night. We will post deposits and other credits to your account before checks/debits/withdrawals. See our most recent Deposit Account Agreement for our posting order.
When you use your debit card to make a purchase or an ATM withdrawal, the merchant/ATM owner may request an authorization from us. If approved, we reduce your Current Balance by the authorized amount through a memo posted debit to your account. In some cases, the authorization request amount may not match the actual final transaction amount. For example, a restaurant may add an amount to the bill for an expected gratuity which may or may not be reflected in the final settlement.
Generally, this memo posted debit remains on your account until we receive a final settlement request (instructions from the merchant for us to deduct the exact amount of your final purchase from your account) or the expiration of 3 business days, whichever occurs first.
Exception: If you use your PIN when you pay for gas at the pump, the merchant must send us the final settlement request within two (2) hours.
A "final settlement" request follows after the debit card authorization request and completes the transaction. While the majority of transactions settle within one or two business days, the actual timing rests with the merchant. Even if the final settlement is not received within the three business days and the memo posted debit authorization is removed and the balance restored, the final settlement could still be received beyond the three business days and result in a balance reduction for the final transaction settlement amount.