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Full-Time
1111 Main St
Kansas City, MO  64105
Application Developer Lead
Summary: Provides leadership, mentoring, and supervision to other application and web development associates. Provides service support and service delivery for custom developed applications, bank websites and web content systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application development and support objectives. Performs business analyst and project management responsibilities when required for projects related to assigned systems. Ensures company and Information Technology policies and guidelines are followed in the performance of assigned duties. The Application Developer Lead will work with his/her staff to translate business requirements into application code/logic, which will implement the required business functionality. The Application Developer Lead will work closely with other members of Business Solutions to ensure departmental technology standards and industry best practices throughout the application development lifecycle. Additionally, the Application Developer Lead and his/her staff will be expected to create and maintain any technical documentation required to facilitate continued maintenance or enhancement of the application by other developers on the team. The Application Developer Lead will also be expected to manage all outside vendors where external development efforts are required. This position will be responsible for tracking all work requests, obtaining estimated costs, reviewing estimates with the requesting business unit while monitoring and controlling department expenses. The Lead will be responsible to assign work, monitor performance and set objectives for associates under his/her supervision. Principal Accountabilities: • Interact with business and/or end user community to gather and analyze the technical requirements. • Lead the Design Phase of the project by providing technical expertise and direction. • Supervise staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them professionally. • Manage delivery of functional and non-functional requirements, including performance, scalability, availability, reliability and security. • Review the requirements for any new functionality or enhancements with management, assess impact on the project timeline and update the technical documentation for any new requirements which need to be incorporated into the system. • Be aware of emerging or new technologies/standards in the industry and determine if they are applicable to the project. • Implement/Document Best Practices. • Drive system architecture and implementation o Design, develop and modify software systems o Oversee and ensure project execution, ongoing success and deliverables o Analyze user needs and software requirements to determine feasibility of design within time, scope, and cost constraints • Communicate cross-functionally throughout the organization o Confer with systems analysts, Business Analysts, management and others to design systems and to gather information on project limitations and capabilities, performance requirements, interfaces, and technical feasibility o Coordinate with Data Center Management on technical resources and dependencies for production push and deadlines o Coordinate with customer and management to ensure projects are delivered on time and within budget o Report critical information to business owners and across functional groups • Coordinate quality assurance efforts o Determine system performance standards in cooperation with the business units and Data Center Management. o Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance o Develop and direct software system unit testing and validation procedures, programming, and documentation o Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Consult with customers about software system design and maintenance • Create technology roadmaps that include software and hardware configuration by engaging in continued education. o Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine software and hardware configuration o Perform, test, and manage technology upgrades o Learn new skills as required by the management and leadership teams • After-hour and weekend work may be required to meet product deadlines, or to address high priority incidents and problems. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • 5+ years experience developing business requirements, estimating work effort and development of test cases, establishing deliverable timelines and maintaining project deadlines. • 5+ years experience managing technical resources, establishing personal and department goals. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • 5+ years experience designing and implementing outstanding custom applications with technologies such as Adobe ColdFusion, Visual Studio 2003, C#.NET, ASP.NET, VB.Net, JSP, JavaScript, XML, SQL, SOA, common J2EE App Servers. • Experience developing Business Process Management (BPM) workflows that interface will multiple enterprise systems. • Strong knowledge of the SDLC process and the ability to enhance/manage/promote it • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. • Must have exceptional verbal and written communication skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Asset Management Analyst
The Asset Management Analyst will be responsible for supply and inventory order processes. This will include Purchase Order entry, communicating orders to vendors, reviewing vendor invoicing and reconciling with the inventory database. Complete Purchase Process steps to include creating request, obtaining necessary approvals, creating and sending PO’s, delivering products in the Purchase Management system and review invoices when necessary. Responsible for reconciling the physical inventory in the IT Warehouse and 3rd party warehouse with the inventory reported in POB. Maintain inventory database for Endpoint, Server, Network, and Printer equipment. Coordinate software-ordering processes to insure software license payments are kept current. Maintain inventory of warranties and maintenance contracts related to Endpoint, Server, Network, and Printer equipment.
Qualifications:
Knowledge of current IT technologies. General knowledge of accounting, finance, and logistics. Work experience in purchasing and procurement, including strategy development and execution preferred. Familiarity with asset management software and/or inventory-tracking systems preferred. ITIL Foundations preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
1111 Main Street
Kansas City, MO  64105
HR Assistant - Part-Time
Summary: This position provides a great opportunity to gain exposure in the Human Resources environment. Successful Human Resources Assistants are enthusiastic about delivering excellent customer service to other Bank associates, understanding and communicating our internal procedures and regulatory requirements, conducting accurate and timely transactions, and maintaining enthusiasm with repetitive tasks. This position provides a flexible schedule within standard business hours for 20-25 hours per week. Principal Accountabilities: • Verifies and processes all new hire and termination paperwork including entering in the HRIS system. • Processes all new hire E-Verify submissions. • Supports the input of all personnel related data/paperwork, reviews for accuracy, ensures that data archiving/filing are accurate. • Assists with audit of data in the timekeeping system on a weekly basis. Works with individual managers if corrections/adjustments are needed. • Answers routine questions from Managers about policies and procedures, and other Human Resources-related topics. • Assists with the day-to-day efficient operation of the Human Resources office. • Provides all services consistent with company standard of “Fast, Easy, Personal”. • Maintains confidentiality of all employee data. • Other activities as assigned.
Qualifications:
Minimum Qualifications: • High School Diploma or equivalent required • 1+ years in full-time work environment • 1+ years of related human resources experience preferred • Analytical and problem-solving skills • Ability to multi-task and complete work within established timeframes • Proficient in Microsoft Excel and Word and other standard office programs and equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Document Processor
Summary: Loan Operations based position primarily responsible for creating loan documents for commercial loans not documented by in-house legal or outside counsel Principal Accountabilities: • Create loan documents on LaserPro software system. These documents will include: promissory notes, security agreements, UCC’s, mortgage/deeds of trust, guaranty agreements, and any other supporting documents • Update loan rates on the mainframe • Prepare internal participation certificates • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: 5 years previous related experience
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Mortgage Loan Officer
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
3301 Surface Navy Blvd.
Building 3301
San Diego, CA  92136

Part-Time
3301 Surface Navy Blvd.
Building 3301
San Diego, CA  92136

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
2210 Trooper Dr.
Building 2210
Fort Riley, KS  66442

Part-Time
615 Metropolitan Ave.
(located right off post, adjacent to main entrance)
Leavenworth, KS  66048

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Part-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Product Support Manager III
Summary: Provides service support and service delivery of assigned banking applications and systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application/product development and support objectives. Performs business analysts and project management responsibilities for projects related to assigned systems. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions • Plan, test, and implement application changes and software updates. • Lead problem management and incident management efforts for high severity incidents. • Assume lead role in the planning and execution of bank system conversion and transition activities. • Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades). • Coordinate vendor efforts for development and support. Develop business requirements for projects and assigned systems. • Develop test plans for changes to assigned systems. • Develop comprehensive support plans and DR plans for assigned applications. • After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems. • Provide project management for banking application and IT projects. • Provide supervision, mentoring, and leadership to more junior product support managers.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. PMP Preferred. • Must have exceptional verbal and written communication skills. • Experience developing business requirements and business cases desired. • 8+ years of progressive experience in the support and development of banking applications. Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Finger activities. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Senior IT Auditor
Summary: The role requires a breadth of knowledge regarding the IT/IS landscape. The Senior IT Auditor should have the ability to participate in the audit planning and risk rating processes, prepare all audit work paper sections, discuss audit findings with the business units, and prepare draft audit reports. Providing value to our internal clients is paramount, therefore establishing a rapport with management and staff of business units and building relationships with various corporate departments throughout the enterprise is a critical function for this role. It is important this position can interact with all levels of staff and leadership within the Company, and continuously contribute to the strategy of developing, sustaining, and enhancing the image and perceived value of the Internal Audit. Principal Accountabilities: • Understand technology related risks and assess company IT general controls (system access and security, logical access, SDLC/change management, etc.) and application controls embedded in automated processes. • Assist the Director, Internal Audit in developing a risk-based and long-term IT audit strategy, including an annual IT audit plan. • Survey the function or activities to be audited and prepare detailed audit programs for use in performing the audit, including both tests of controls and substantive testing to assess and/or evaluate IT systems and the mitigation of IT-related business risks. • Perform and document tests in accordance with department procedure and professional standards, and communicate results to the Director, Internal Audit and business units. • Develop and maintain effective interpersonal relationship with bank staff and management. • Provide consultation services to management on issues related to IT risk, as needed or directed. • Partner with Internal Audit staff on the design and execution of data analytics, including use of ACL or advanced Excel techniques. • Support the department by developing strategies to improve internal controls and minimize risk, while keeping audit management informed of the status of audits in progress, communicating obstacles or significant audit findings as they arise. • Periodic audit support as needed on operational, financial or compliance audits, which may include use of audit techniques that are not strictly IT-focused. • Constructively work with business operations to identify areas for improvement, while collectively agreeing on appropriate corrective actions, facilitating remediation efforts, and monitoring progress to ensure that business units and corporate departments are timely in addressing control weaknesses and process inefficiencies. • Assist with activities related to FDICIA certification and external audit direct-assist including: risk assessment, scoping, control documentation and updates, testing of operating effectiveness, education, and reporting. • Oversee and manage external IT audit related resources when required. • Train less experienced staff when assigned. • Assist Internal Audit on the design and execution of continuous audit methodology, and reporting of results. • Provide assistance as needed on special projects and assignments.
Qualifications:
Minimum Qualifications: Required: • A Bachelor’s degree in Accounting, Finance, IT, IS or related field. • A minimum of 3 years experience in corporate audit, business process consulting, information technology, and/or public accounting with a demonstrated history of accomplishments, leadership, teamwork and client service skills. • Exposure to sophisticated information system audit techniques, including an understanding of logical and physical access, change management, network security and technology, infrastructure, software development, project management, and business recovery practices. • Ability to independently review IT general controls, application controls and IT governance, as well as financial controls, going beyond the pure execution of audit program steps, and to provide recommendations to maintain a sound control environment. • Proficient interviewing techniques. • Data analysis skills including use of ACL, SQL, Advanced Excel, Access, or other data-mining tools. • Demonstrated critical thinking and analytical skills. • Knowledge of CoBIT and ITIL Frameworks, the COSO Framework, Sarbanes-Oxley Section 404 or FDICIA compliance requirements, and NIST information security standards. • Exceptional verbal and written communication skills. • Ability to deal with highly complex and/or sensitive issues which require substantial analysis or independent judgment and where no existing policies or precedents apply. • Demonstrated organizational skills, including the ability to successfully manage multiple projects simultaneously. • Ability to work independently while contributing to the success of the team. • Self motivated to effectively manage time, handle multiple priorities, ensure tight deadlines are met, and capability to maintain composure under pressure. Preferred: • Certified Information Systems Auditor (CISA), Certified Internal Auditor (CIA), or other certification specific to internal audit or technology such as a Certified Network Engineer or Certified Security Professional. • 6 years experience in corporate audit, business process consulting, information technology, and/or public accounting. • Advanced degree in a related field. • Understanding of general compliance requirements related to IT, including FFIEC requirements. • Advanced data mining and analysis capabilities. • Merger and acquisition experience including due diligence and system integration. • Experience with system implementations, including testing and control design consultation. • Previous experience in the financial services industry.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
3301 Surface Navy Blvd.
Building 3301
San Diego, CA  92136

Full-Time
615 Metropolitan Ave.
(located right off post, adjacent to main entrance)
Leavenworth, KS  66048

Full-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211

Full-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.