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Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist I
This position performs verification of new account documentation, including validation that the bank’s policies regarding new customer identification (CIP) has been correctly documented. In addition, performs file maintenance to the core system database, reviews and completes branch and Customer Care requests through the Live Cycle process, scans and indexes documents into Director. With experience, employees in these positions answer questions from branch and Customer Care employees.
Qualifications:
Must be very detail oriented, dependable, flexible, have the ability to multi-task, and to work independently or as a member of a team. Good verbal and written communication skills are necessary. Knowledge of general banking procedures, specifically related to new accounts. Accurate typing, proofing skills and computer knowledge. This is a production position requiring focused, constant effort to meet goals. Branch experience is preferred.
 

Full-Time
Kansas City, MO  64105
Business Banking Officer
Summary: Develop new commercial loan and depository relationships specifically targeting business banking clients (clients with less than $10mm in annual revenue) through outside sales efforts. Provide consultative financial advice to customers and prospects focused on credit and deposit structure and other bank cash flow solutions. Work with branches in assigned territory to increase consumer and business clients. Establish a referral network and build relationships within the Community Bank network. Principal Accountabilities: • Responsible for the generation of new business and consumer relationships and expansion of existing business relationships, primarily through outside sales efforts. • Develops a strategic and ongoing sales plan. • Utilizes knowledge of competition and industry best practices regarding appropriate business and consumer products and services. • Markets all bank products and services to Centers of Influence in targeted segment(s). • Educates Banking Center Managers and other associates for the purpose of developing business. • Responsible for maintaining a high level of company and client confidentiality. • Directly responsible for identifying, analyzing and selling business loans, deposit products and treasury services to established clients and targeted prospective business banking clients. • Works closely with Community Banks, Commercial Services and Treasury Management support staff to ensure appropriate documentation, timely installation, training, delivery of products and migration of business relationships as they progress through their business life cycle. • Solidifies client retention by providing a superior level of client service. • Assesses client needs and recommends effective solutions. • Generates revenue from the sale of business and consumer credit, deposit products and services and merchant service referrals. • Attain established individual, department and bank goals through active participation in sales management. • Spends majority of time in sales activities at customer and prospective customer locations. • Completes additional tasks as assigned
Qualifications:
Minimum Qualifications: • Minimum of 3 years demonstrated sales experience or minimum of 2 years business development experience as a sales representative to small business • Strong business acumen and excellent organizational skills • Proven prospecting and sales results • Ability to develop and build productive relationships utilizing competitive analysis • Bachelor’s degree or equivalent combination of education and work experience
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Commercial Banker II
Summary: The Commercial Banking Officer’s primary roll will be to grow and retain profitable relationships within the bank’s Commercial and Industrial (C&I) and Commercial Real Estate (CRE) lending segments, specifically in the Kansas City Region but, including other Regional Metropolitan Areas (Des Moines, Wichita, Omaha, Tulsa, NW Arkansas) as directed and warranted by Senior Management. The candidate for this position must have the ability to critically review, analyze structure, risk rate, and document various types of loans; cross sell other bank products; and attract new business to the bank. Strong credit analysis skills are required. This position involves both the comprehensive management of existing customer relationships, as well as the soliciting of new business opportunities through targeted prospects. The successful candidate will be responsible for managing their own Customer and Prospect Database via the Banks internal CRM Platform, currently SalesForce. Activities required include the identification, qualification and interaction, of prospects, preferably through direct calling and face-to-face efforts, with an end goal of conversion to a Bank Customer. Some overnight travel may be required from time to time. Principal Accountabilities: • Solicit, analyze, structure, risk rate, present for approval, and coordinate the documentation of commercial loan requests. • Manage pipeline reporting on his or her portfolio opportunities. • Will typically oversee a portfolio of commercial loans of up to $50MM and serve as the primary relationship manager for customers within that portfolio with the goal to (a) identify and address the needs of those customers and (b) meet the objectives of the bank with respect to the portfolio managed. • May mentor and/or manage less experienced loan administrators, portfolio managers, commercial lenders, and/or relationship managers. • Other miscellaneous duties as assigned by the Director of Kansas City Commercial Banking; Chief Executive Officer; Chief Lending Officer; or Chief Credit Officer.
Qualifications:
Minimum Qualifications: • Bachelors Degree Finance, Accounting, or Business Administration--MBA preferred. • Eight or more years of related commercial lending or portfolio management experience. The candidate should be goal-oriented. Strong leadership, planning, negotiating, and organizational skills are required. Excellent interpersonal, verbal, and written communication skills, including a demonstrated ability to communicate complex data and structural components to a variety of people, are also required. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team building spirit.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Consumer Loan Processor II
Summary: Consumer Lending Operations based position primarily responsible for creating a positive footprint for quality information to be delivered to the underwriting staff and the Consumer Lending Specialist staff members. Principal Accountabilities: ? Responsible for various tasks required of the Consumer Loan Processor I position. ? Responsible for additional preparation of incoming Consumer loan applications to include HELOC processing of ordering title work, appraisals, insurance verifications, etc. ? Assist in various tasks to ensure proper training of processes is accomplished. ? Assist in updating processes and procedures to ensure compliant methods are being used. ? Assist supervisor/CLOM in various projects and tasks to accomplish necessary goals are met. ? Provide constructive feedback regarding useful efficiencies in the group’s day to day work.
Qualifications:
Minimum Qualifications: ? High School education ? Previous Consumer Loan Processing background or other banking experience preferred.
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst II
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of larger commercial credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst II will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Mentor to Credit Analyst I. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst II will generally have 3 to 7 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst II will generally have experience in larger size credits in excess of $1 million.
 

Full-Time
1111 Main St
Kansas City, MO  64105
Marketing Manager
Summary: The Marketing Manager role will be tasked with contributing to long-term, profitable growth by leading the development and execution of marketing campaigns, communication and tactics utilizing all appropriate channels including traditional media, direct tactics, events, sponsorships and digital media. The successful candidate will have an ability to contribute to both strategy development and execute at a tactical level. Candidate will need to develop strong relationships with various internal and external partners to deliver plans outlined in annual strategy plan. Tasks: 1. Develop and implement short and long-term tactical strategies and tactics to increase product sales and accompanying revenue in collaberation with key partners. 2. Responsible for the development of marketing materials including, but not limited too, collateral, press releases, internal communication and content marketing initiatives. 3. Identify marketing opportunities and potential solutions to meet organizational objectives. 4. Serve as a primary resource of delivering marketing and tactical communications counsel to all internal clients. 5. Leads and motivates cross-functional team members in the development and implementation of key initiatives.
Qualifications:
Minimum Experience: • Bachelor’s degree or equivalent working experience. At least 5 years of relevant business experience. Banking experience a plus. • Demonstrable writing skills. • Knowledge of Apple Mac, Microsoft Office Tools including Word, Excel, and Power Point. Knowledge/Skills/Attributes: • Knowledgeable regarding traditional, new media, sponsorships and event marketing. • Experience in the development of a marketing planning process and tactical support programs. • Collaborative, team-oriented individual with excellent interpersonal skills. • Ability to multi-task/handle multiple projects at any given time. • Detail oriented with strong organziational skills. • Must have excellent writing and copywriting skills. • Good listener with good judgement. • Leadership experience in campaign and content development including agency management, creative development, and campaign evaluation and measurement. • Solid project management skills with the ability to take projects from strategy to implementation
 

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: Originate loans based on outside sales activity. Meet minimum funding requirement starting the third full month of employment. Supervise Mortgage Loan Assistant, if one is assigned to you. Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include: Required Skills: Three plus years of recent mortgage sales experience Proven track record of successfully working with multiple referral sources Exceptional communication skills Knowledge of conventional and government lending guidelines Knowledge of processing, underwriting, and closing procedures Knowledge of federal lending regulations governing real estate lending Ability to manage a pipeline of 15 plus loans Exceptional organizational skills along with the ability to multi-task Exceptional working knowledge of VA, FHA , and HUD guidelines Preferred Skills: Demonstrated experience of closing minimum $500,000 in loans per month Experience working in a Bank mortgage environment or similar relationships Proven track record of successfully working remotely with little supervision Working knowledge of CALYX Point is a plus Ability to analyze and comprehend complex financial data and provide financial alternatives Highly professional
Please contact Shawn Watts at 303-256-6506 for details of the position.
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Mortgage Loan Underwriter III
Position Description: It is the Underwriter’s responsibility to ensure that loans are processed and underwritten accurately and in a timely manner while remaining in compliance of Bank, Investor, Agency and Regulatory guidelines. The Underwriter will work in tandem with the Production/Operations manager as a subject matter expert with regard to underwriting and AUS validation matters. Loan approval authority will be granted based on experience and management’s evaluation of credit judgment. Position Requirements: • To render underwriting decisions and opine to satisfactory validation and documentation of AUS findings thus ensuring Bank and investor guidelines are met. • Stay current with underwriting, appraisal, compliance and regulatory changes. • Serve as the Subject Matter Expert and resource in mortgage loan underwriting matters for management, staff and originators. • Provide continuing education for other department members. • Assist with special projects and initiatives within the department. • Prepare monthly review and assessment of underwriting exceptions to policy and areas of concern for department management. • Well versed in High Net Worth borrowers
Qualifications:
Basic Qualifications: • High School diploma and some level of higher education attained. • Five years experience as FHA DE Underwriter & VA SAR • Five years experience working with FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Versed in AUS with a thorough knowledge of loan underwriting and processing functions. • Experience with consumer laws and regulations • Effective verbal and written communication skills. Preferred Qualifications: • Bachelors Degree in business or related field. • Experience with establishing and maintaining underwriting controls. • Ability to make business decisions outside of standard underwriting guidelines. • Knowledge of the loan application, processing, documentation and loan selling processes. • Three years of management or supervisory experience.
 

Full-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
965 Quilter St.
Building 965
P.O. Box 12623
Yuma, AZ  85365

Part-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Part-Time
Building 918
Fort Irwin, CA  92310

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
350 Hickam Ave.
P.O. Box 1448
Travis AFB, CA  94535

Part-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13007
Colorado Springs, CO  80902

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
2819 Spaulding Ave.
Great Lakes, IL  60088

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433
Personal Banker I
The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: · Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash · Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. · Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers · Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors · Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: · Typing – 50 WPM · Good phone skills to communicate with customers and employees · Experience with ten-key calculator · Basic knowledge of general office equipment, copier, fax, etc. · Basic computer proficiency · Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager · Ability to organize own work with very little direction · Problems require analysis based on precedent · Strong decision making skills · Excellent professional judgment and attention to detail · Sales Aptitude · Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist I
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
 

Full-Time
1111 Main St
Kansas City, MO  64105
Product Support Manager II
Summary: Provide service support and service delivery of assigned banking applications and systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application/product development and support objectives. Performs business analysts and project management responsibilities for projects related to assigned systems. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions • Plan, test, and implement application changes and software updates. • Lead problem management and incident management efforts for high severity incidents. • Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades). • Coordinate vendor efforts for development and support. Develop business requirements for projects and assigned systems. • Develop test plans for changes to assigned systems. • Develop comprehensive support plans and DR plans for assigned applications. • After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems. • Provide project management for banking application and IT projects.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. Must have exceptional verbal and written communication skills. • Experience developing business requirements and business cases desired. • Several years of progressive experience in the support and development of banking applications.
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Retail Banking Recruiter
Summary: Under the direction of the Manager of Associate Relations and the Director of Human Resources, the Retail Banking Recruiter is responsible for implementing all facets of the recruiting services provided to Academy Bank’s retail banking centers. Principal Accountabilities: • Assist in building exceptional employment brand for Academy Bank, including maintaining on-line job sites, responding to reviews, and building employment brand awareness. • Assist in the development and execution of recruiting plans. • Network through industry contacts, association memberships, trade groups, and current associates to source viable candidates for retail banking centers in assigned area. • Coordinate and implement college and job fair recruiting initiatives, including regular attendance at career fairs for recruiting and Company recognition. • Work with retail Banking Center Managers and Regional Sales Managers on recruiting needs, including regular follow-up on effectiveness of recruiting efforts. • Efficiently and effectively fill open positions in a manner that reduces turnover, meeting or exceeding goals set by Manager of Associate Relations and Director of Human Resources. • Develop a pool of qualified candidates in advance of business needs. • Hire candidates for Personal Banker positions, including review of applications; conducting screening and full interviews using behavioral interviewing techniques; checking references, sending offer and rejection letters as appropriate; sending initial onboarding paperwork. • Oversee background check process for candidates sourced, including the processing of background checks, the vendor relationship, and compliance with Fair Credit Reporting Act and EEOC in all background check processes such as sending pre-adverse action letters where appropriate, sending adverse action letters where appropriate, and communicating with business partners on hiring of new associates. • Use applicant tracking system to accurately record status of applicants. • Communicate with new associates, including preparing and sending new hire paperwork and orientation packages and following up on associate’s integration into Company. • Research and recommend new sources for active and passive candidate recruiting. • Back-up job posting responsibilities, including entering job postings of openings internally, on Company web sites, with third party vendors, and with state boards, all in compliance with Affirmative Action requirements. • Utilize Internet, including social media, for recruiting efforts. • Keep abreast of federal and state employment and labor laws that relate to employment, including but not limited to EEO, Affirmative Action, FMLA, ADAAA, FLSA, NLRA, ADEA, USERRA, VEVRAA, HIPAA, OSHA, and Title VII of the Civil Rights Act of 1964. • Maintain all applicant and interview data, including data required for Affirmative Action reporting. • Additional duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree • Minimum of three (3) years in recruiting • Proven knowledge of employment and labor laws and recruiting best practices. • Must have excellent verbal and written communication skills and be able to provide evidence of the same. • Demonstrated excellent judgment concerning recruiting issues. • Proven interpersonal, diplomatic and negotiation skills to deal with employees across all levels and departments. • Demonstrated knowledge of behavioral interviewing techniques. • Excellent organizational skills. • Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint. • Ability and willingness to project positive attitude and promote Company to job candidates, industry, and professional network. Preferred Knowledge and Skills: • PHR certification.
 

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088
SCR
Summary: The Soldier/Sailor Care Representative (SCR) is responsible for developing business relationships on the installation and driving business to the banking center. The SCR represents the Bank at functions that provide exposure and involvement with important events on the installation. The SCR finds business and opens accounts outside of the banking center. Principal Accountabilities: • Creates an awareness of the Bank and the Bank brand. • Develops a plan to network on the installation outside of the banking center and increase our DDA base. • Interacts with Command at all levels, projecting a positive Bank image. • Generates new business by being the face of the Bank at In processing centers and Recruit School locations. • Manages banking relationships and is the contact for Command levels if a soldier/sailor has an issue.
Qualifications:
Minimum Qualifications: • Fifteen years previous Military experience • Strong networking capability on the designated installation • Strong interpersonal and communication skills • Energetic and self-motivated individual • Sales-oriented and customer service driven • Excellent communication skills, both written and verbal • Familiarity with consumer lending is a plus
 

Full-Time
Mather St.
Building 648
P.O. Box 1448
Travis AFB, CA  94535

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Training Specialist
Summary: The Training Specialist is responsible for design and delivery of training programs to include written materials. They will educate our employees on technical issues, computer systems, and sales as they refer to any of our existing or new retail products. The Operations Training program must primarily focus on New Hire/Teller Training as well as continued education through AM/BCM training. Principal Accountabilities: • Introduce innovative methods for learning that ensure that employees are “set up for success” and continually remain knowledgeable in Operations, Retail and Compliance functions. • Responsible for educating branch employees on all aspects of the branch processing including customer presentation, product knowledge, software solutions. • Develop and maintain a library of training materials for distance learning company wide. • Plan and coordinate company-wide training roll outs and ensure successful delivery. • Design training materials and determine the appropriate methodology for training, (computer-based, classroom, video-conference, web conference, email) • Build training schedules • Ensure tracking and accountability measures are in place. • Manage all reporting and metrics-related to ongoing training initiatives. • Build on to the repository of training records through BVS that contains a complete inventory of all training both internal and external for our employees to use as a resource at their finger tips.
Qualifications:
Minimum Qualifications: • Employee must have strong written and verbal communication skills. • A strong working knowledge of Integrated Teller, Adobe LiveCycle processes and BVS Training are a requirement for this position. • Employee must be proficient in Microsoft Office Suite as well as Adobe Professional. • Experience or education in a training related field is preferable.
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Universal Banking Center Agent
The Universal Teller Center is a high-energy, fast-paced customer service center which places innovative technology into the hands of associates who deliver exceptional service. This represents a great opportunity to be part of a new, growth-oriented banking center that provides an outstanding customer experience. Position Summary: The Universal Teller Center agent / floating agent will engage with customers in a blended contact center environment consisting of interactive video and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions, provide customer service and support and recommending other products and services. The agent must be focused on the delivery of exceptional customer service during each customer interaction. Principal Accountabilities: Maintain a personally professional and presentable appearance in all internal and external customer interactions. Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. The ability to adhere to specific quality standards, codes of conduct and professionalism. Be fully proficient in video teller and online banking tasks. Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. Perform administrative tasks as assigned. Work with individuals in other departments (retail branches, customer care, online banking, customer relations) to address Universal Teller Center customer service issues and escalations. The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments. Other ad hoc duties, as assigned.
Qualifications:
Qualifications: Required • 1 year customer service, retail, or equivalent experience. • Familiarity with banking products and services. • Possess at least a beginner’s level proficiency in Microsoft Office applications. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to solve problems while working directly with external and / or internal customers. • Ability to work in fast-paced, multi-tasking environment. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc. • Ability to type at least 35 words per minute. • Willingness and ability to create positive customer service experience. Preferred • Video teller, call center or other multi-media experience. • Retail Banking experience. • Technical support experience.
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Universal Banking Center Lead I
Summary: The Universal Banking Center Lead will engage in the day-to-day operations of a blended video teller and online banking team. The team lead will work directly with customers through a video link as well as through other forms of direct electronic communication and will toggle between video teller and online banking interactions. The lead will work under the direction of the center manager and will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in the training and team communications. The lead will also participate in process design, problem solving and improvement initiatives as directed by the center manager. A successful team lead will be a self-starter who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions, provide customer service and support and recommending other products and services. The team lead also must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. Maintain a personally professional and presentable appearance in all internal and external customer interactions. Support the center manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism. Be fully proficient in video teller and online banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the center manager. Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. Process bank transactions including check cashing, withdrawals, account inquires and other transactions in accordance with bank policies and procedures. Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with branch, operations, and IT staff in problem identification and resolution. Assist the center manager with setting work schedules and task assignments for the center. Contribute to the production of daily, weekly, monthly and annual reporting functions for the Universal Teller Center to satisfy operational, managerial, and ad hoc reporting needs. Assist with the identification, development and delivery of new / improved processes related to the Universal Teller Center, Interactive Teller Machines, Online & Mobile Banking, Customer Care, Retail Banking, and other sales and service channels to ensure new initiatives and improvements are addressed in a compliant, timely, accurate and complete manner. Support other departments (retail branches, customer care, online banking, customer relations) with Universal Teller Center customer service issues and escalations. The team lead must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments.
Qualifications:
Qualifications: Required • 1-2 years retail banking, bank branch, bank operations, or equivalent experience. • Familiarity with banking products and services. • Proficient in Microsoft Office applications (beginner to intermediate level). • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to solve problems while working directly with external and / or internal customer. • Ability to work in fast-paced, multi-tasking environment. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media. Preferred • Banking operations experience. • Experienced with online/mobile banking technologies and services. • Video teller, call center or other multi-media experience.
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Universal Banking Center Manager I
The Universal Teller Center is a high-energy, fast-paced customer service center which places innovative technology into the hands of associates who deliver exceptional service. Position Summary: A successful manager will be a self-starter who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions, provide customer service and support and recommend other products and services. The manager also must be able to train, coach and develop a team consisting of various levels of banking experience in the delivery of exceptional customer service. The manager will lead the day-to-day operations of a blended video teller and online banking team consisting of supervisors, shift leads, and blended agents (toggling between video teller and online banking tasks). The manager will be responsible for delivering department operating objectives, adhering to quality standards, hiring, training and developing center staff, communicating results and improvement plans to management, developing and improving processes and methods and procedures, and coordinating activities with other internal and external business partners. Principal Accountabilities: Lead a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. Maintain a personally professional and presentable appearance in all internal and external customer interactions. Lead the team by example and through clear communication of and adherence to defined company and departmental quality standards, codes of conduct and professionalism. Be fully proficient in center tasks and able to serve as a back up during times of high transactional volume and increased customer usage of Interactive Teller Machines and Online Banking features. Ensure that all video teller transactions for the center are conducted in accordance with bank methods and procedures and quality standards. Define, manage and ensure delivery of the department training curriculum for new hires and additional training / re-training to support new processes, products, and Universal Teller Center functions and capabilities. Perform troubleshooting and issue resolution tasks associated with Interactive Teller Machine and liaise appropriately with branch, operations, and IT staff in problem identification and resolution. Develop staffing plans, work schedules and task assignments for the center. Manage the daily, weekly, monthly and annual reporting functions for the Universal Teller Center to satisfy operational, managerial, and ad hoc reporting needs. Manage the identification, development and delivery of new / improved processes related to the Universal Teller Center, Interactive Teller Machines, Online & Mobile Banking, Customer Care, Retail Banking, and other sales and service channels to ensure new initiatives and improvements are addressed in a compliant, timely, accurate and complete manner. Complete all personnel actions to include hiring, timecard approvals, annual evaluations and merit actions, performance coaching, counseling and career development, and terminations, where appropriate. Support other departments (retail branches, customer care, online banking, customer relations) with Universal Teller Center customer service issues and escalations. While the manager will work primarily a normal business schedule (Monday – Friday, 8:00 AM – 5:00 PM), the manager must have the flexibility to work other schedules as necessary in order to provide training and managerial oversight and leadership for teams who work a variety of alternate and extended hours including evenings and weekends. Other ad hoc duties, as assigned.
Qualifications:
Qualifications: Required • Willingness and ability to create positive customer service experience and hold others accountable for the same. • 3-5 years retail banking, bank branch, operations, or equivalent experience. • 1-2 years supervisory, management or equivalent experience. • Familiar with banking products and services. • Proficient in Microsoft Office applications (intermediate level). • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to identify, analyze, and define recommendations in order to solve problems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media. • Ability to type at least 35 words-per-minute. Preferred • Experienced with online/mobile banking technologies and services. • Video teller, call center or other multi-media experience. • Banking operations experience.
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.