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Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608
Assistant Banking Center Manager I
Summary: The Assistant Banking Center Manager is responsible for running the branch when the branch manager is out of the office. Responsibilities include, but are not limited to, managing teller staff, managing sales staff, making sure everyone is updated on compliance, maintaining sales tracking and pipeline, scheduling both teller and sales staff, generating new accounts, and growing loan portfolio for the branch. The objective is to maintain customer satisfaction and to increase the profitability of the branch. This position is assigned to an office with < 1000 dda. Principal Accountabilities: • Managing staff during managers absence • Insure operational soundness of the banking • Staff Scheduling • Compliance Training • Fundamental understanding of sales management • Generate new accounts • Customer service / experience
Qualifications:
Minimum Qualifications: • Basic typing skills • Basic telephone skills • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Ability to organize work with very little direction • Customer Service experience • Sales / Marketing Aptitude • Strong communication and coaching skills • Problems require analysis based on precedent
 

Full-Time
Mather St.
Building 648
P.O. Box 1448
Travis AFB, CA  94535

Full-Time
(Inside the PX)
1611 Marshall Road
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Banking Center Manager I
Summary: Contacts customers, businesses, community and civic organizations to promote goodwill and generate new business. Interviews customers to obtain information and explain available financial services. Explain, promote and sell bank's products and services inside and outside the bank office. Take loan applications; quote rates and close loans with customers. Responsible for adherence to banks operational compliance and security policies, applicable state and federal laws. Responsible for coaching, counseling, and motivating staff., train staff in customer service, banking procedures and sales. Prepares staff performance evaluations and sets goals. This individual leads an office with a portfolio of less than 1000 dda. Principal Accountabilites: • Sales Management A. Measure / manage daily progress to daily / monthly / quarterly / annual budgeted goals B. Market product / services to target market • Coach / Training on product knowledge, presentation of products and services, effective marketing and any applicable operational processes / procedures • Insure an engaging and positive customer experience and effective resolution to customer issues • Personnel Management A. Participate in hiring, training and coaching of new associates B. Session plan to insure the development / career path of associates into leadership roles C. Timely completion of performance reviews and proper / timely issuance of disciplinary actions when necessary • Insure established Operational procedures and policies are maintained • Assist with insuring that compliance and Internal Audit expectations are achieved • Understand, communicate and instill corporate initiatives and vision
Qualifications:
Minimum Qualifications: Must be able to multi-task Strong written and verbal communication skills are necessary. Strong coaching skills are important. Experience with DFC banks is preferred. College degree or core competency in a related field Thorough understanding of Retail Banking loan and deposit products Must be eligible for SAFE Act registration
 

Full-Time
Kansas City, MO  64105
Client Solutions Spec. - Personal Banker
Summary: At Academy Bank, we are committed to delivering solutions that help our customers achieve financial freedom and peace of mind. All associates are required to conduct themselves in accordance with the Company’s Pillars of Success—People and Culture, Communication and Integration, Risk Management, Commitment to Service, Innovation and Technology, and Make it Simple. All associates are responsible for creating a professional, positive, and inclusive environment. Counsels and assists clients in opening new accounts. Advises and helps determine the type of account which will best meet the client’s needs. Performs clerical duties to open all types of accounts. Processes financial transactions for clients. Maintains supporting documents involved in these transactions. Provides outstanding service to clients by resolving problems, building relationships, handling special requests, etc. Promotes use and education of bank products and services specific to consumer’s needs. Communicates with customers in person, by telephone, and through written and electronic communication. Principal Accountabilities: • Follows the positive lead of the Sales Manager by executing the Company’s Pillars of Success with integrity and understanding and executing corporate initiatives and vision. • Greets clients and make them feel welcome to Academy Bank • Responsible for performing sales activities and consistently meeting goals established by Sales Mangers; explains, promotes and/or sells bank products and services appropriate to specific clients by understanding existing and potential clients’ needs; supports other initiatives to develop commercial and consumer business, in and outside of the banking center; understanding products, presentation of products and services, effective marketing and cross-selling techniques. • Processes bank transactions including receiving checks and cash for deposit; verifying deposit amounts and examining checks for proper endorsement; cashing of checks and paying out money after client verification; and issuance of cashier’s checks and money orders. Completes all documentation insuring that information is correct and properly recorded per requirements • Ensures an engaging an positive client experience by personally meeting high customer service standards, accepting ownership of client relationships, ensuring follow through and timely resolution of client issues; consistently displaying a positive and approachable demeanor; building a business relationship with clients; playing an essential role in finding the right solution for clients. • Demonstrates the ability to effectively use bank technology • Maintains up-to-date knowledge of changes in regulations and legislation affecting bank products and services, including by completing all required training. • Keeps supervisor and management abreast of all situations that require special attention • Adheres to bank compliance, security, and operational policies and procedures as well as financial loss standards • Maintains client information in complete confidence • Completes other specified duties as assigned
Qualifications:
Minimum Qualifications: • 2+ years in a client facing role • 1+ years sales experience • 1+ years cash handling experience • Strong client service skills • Strong communication skills • Basic math and counting skills • Team player • Independent thinking and problem solving skills • Excels at multitasking • Ability to organize and prioritize • Knowledge of common computer programs (i.e. Windows, MS Office, Email etc.) • Ability to be NMLS licensed and registered Preferred Qualifications: • Credit and /or lending experience
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Commercial Banker II
Summary: The Commercial Banking Officer’s primary roll will be to grow and retain profitable relationships within the bank’s Commercial and Industrial (C&I) and Commercial Real Estate (CRE) lending segments, specifically in the Kansas City Region but, including other Regional Metropolitan Areas (Des Moines, Wichita, Omaha, Tulsa, NW Arkansas) as directed and warranted by Senior Management. The candidate for this position must have the ability to critically review, analyze structure, risk rate, and document various types of loans; cross sell other bank products; and attract new business to the bank. Strong credit analysis skills are required. This position involves both the comprehensive management of existing customer relationships, as well as the soliciting of new business opportunities through targeted prospects. The successful candidate will be responsible for managing their own Customer and Prospect Database via the Banks internal CRM Platform, currently SalesForce. Activities required include the identification, qualification and interaction, of prospects, preferably through direct calling and face-to-face efforts, with an end goal of conversion to a Bank Customer. Some overnight travel may be required from time to time. Principal Accountabilities: • Solicit, analyze, structure, risk rate, present for approval, and coordinate the documentation of commercial loan requests. • Manage pipeline reporting on his or her portfolio opportunities. • Will typically oversee a portfolio of commercial loans of up to $50MM and serve as the primary relationship manager for customers within that portfolio with the goal to (a) identify and address the needs of those customers and (b) meet the objectives of the bank with respect to the portfolio managed. • May mentor and/or manage less experienced loan administrators, portfolio managers, commercial lenders, and/or relationship managers. • Other miscellaneous duties as assigned by the Director of Kansas City Commercial Banking; Chief Executive Officer; Chief Lending Officer; or Chief Credit Officer.
Qualifications:
Minimum Qualifications: • Bachelors Degree Finance, Accounting, or Business Administration--MBA preferred. • Eight or more years of related commercial lending or portfolio management experience. The candidate should be goal-oriented. Strong leadership, planning, negotiating, and organizational skills are required. Excellent interpersonal, verbal, and written communication skills, including a demonstrated ability to communicate complex data and structural components to a variety of people, are also required. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team building spirit.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Commercial Banker Trainee
Summary: The Commercial Banker Trainee is part of the Commercial Banker Development Program. The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Principal Accountabilities: The Commercial Banker Trainee is part of the Commercial Banker Development Program which will provide training in commercial credit, loan review, loan operations, and commercial lending through shadowing a commercial lender. Within the Commercial Credit Department the Commercial Banker Trainee will receive training and then be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager. Within the Loan Review Department the Commercial Banker Trainee will receive on-the-job training and then will be able to perform the following tasks: • Review commercial credits to determine whether any change in risk rating should be made. • Prepare written reports of loan review findings. • Present to Loan Review Department supervisors on the findings during a specific commercial loan review. Within the Loan Officer shadowing process, the Commercial Banker Trainee will be able to perform the following tasks: • Assist the loan officer with creation of the Credit Approval Submission (CAS) document for loan approvals. • Assist the loan officer with borrower contact in obtaining financial information and other required loan documentation. • Conduct property inspections of collateral securing commercial loans. • Participate in loan meetings with borrowers and the Commercial Loan Officer. • Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of non complex credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. • The individual will be able to apply Bank Credit Underwriting standards to other functions including loan review and loan origination. The expectations will coincide with the Commercial Banker Trainee’s level of experience and after training programs.
Qualifications:
Minimum Qualifications: The Commercial Banker Trainee is part of the Commercial Banker Development Program (which is attached to this job description). The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Desirable skills include: • Strong ability to make presentations both in writing and orally. • Strong analytical skills.
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst II
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of larger commercial credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst II will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Mentor to Credit Analyst I. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst II will generally have 3 to 7 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst II will generally have experience in larger size credits in excess of $1 million.
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst III
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of complex credits. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst III will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews.
Qualifications:
Minimum Qualifications: The Credit Analyst III will generally have 5 years or more of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst III will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst III will generally have successfully completed financial statement, accounting, or similar coursework in addition to an undergraduate degree. The Credit Analyst III will generally have experience in larger size credits in excess of $1million.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Card Specialist I
Summary: This position is responsible for assisting with the daily operations of the credit card department. Principal Accountabilities: Specific duties include, but are not limited to: • Answering incoming phones calls and responding to written correspondence • Researching outages on General Ledger accounts used by the department • Performing balance transfers per customer requests • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report • Completing the Daily settlement reports with Fidelity Information Systems • Posting payments and adjustments to the credit cards • Responding to LiveCycle tickets • Checking the mail from customers and branches • Maintaining the credit card logs • Performing maintenance on customer credit card accounts • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval) • Researching Bankruptcy notices and marking accounts as such in FIS • Completing the Fin/CEN reports for the Compliance department • Input new card to FIS for issue to customer
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment • Must be able to multi-task to meet deadlines • Must show strong initiative • Must be able to prioritize workload independently • Possess good organizational skills • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times • Must have strong familiarity and working knowledge of MS Excel software • Previous banking experience required • A minimum of a high school diploma
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Digital Banking Representative I
Summary: The Digital Banking Center Representative I will engage with customers in a blended contact center environment consisting of web chat, secure mail and online banking interactions. Customer interactions will be handled through email, live chat and other electronic forms of communication. The representative will work as part of a team under the direction of the Digital Banking Manager and assigned team leads. The representative will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards and performing light administrative tasks. A successful representative will be a customer-focused team player who is comfortable interacting with customers through customer-facing technology such as email and live chat in order to complete banking transactions. The representative will provide customer service and support while recommending other products and services. The representative must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Process support forms and Intranet helpline tickets from customer care, retail branches, and outbound sales to support customers with online / mobile banking, eCommerce banking features and services, and miscellaneous inquiries and requests.
Qualifications:
Qualifications/Requirements: • Customer direct Sales/Service Experience • Ability to work in a fast pace, multi-tasking work environment • Ability to communicate with customers effectively professionally both verbally and in writing • Familiarity with Microsoft Office applications • Ability to work independently and as part of a team
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Digital Banking Representative II
Summary: The Digital Banking Representative II will engage in the day-to-day operations of the online banking team. The Digital Banking Representative II will work directly with customers through direct electronic communication. The representative will work under the direction of the Digital Banking Manager. The representative will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in the training and team communications. A successful Digital Banking Representative II will be a self-starter who is comfortable interacting with customers through all forms of customer-facing technology; such as email and live chat in order to complete banking transactions, provide customer service and support while recommending other products and services. The Digital Banking Representative II must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: • Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. • Maintain a personally professional and presentable appearance in all internal and external customer interactions • Support the Digital Banking Manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism • Be fully proficient in online banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the Digital Banking Manager • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction • The representative must be able to work a schedule commensurate with Web Chat hours of operation which may include evening and weekend shift assignments. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted by through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, deliver fulfillment materials and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Process support forms and Intranet helpline tickets from customer care, retail branches, and outbound sales to support customers with online / mobile banking, eCommerce banking features and services, and miscellaneous inquiries and requests. • Handle telephone based customer contacts received through the eCommerce Banking support queue, provide customers with account information and assistance for deposit accounts as well as support customers with regard to online and mobile banking features and services. • Develop and deliver routine and ad hoc reporting and analysis and as requested by management.
Qualifications:
Minimum Qualifications: • Customer direct sales / service experience is required • Banking, online banking experience or bank operations experience is required. • Ability to work in a fast-paced, multi-tasking work setting is required. • Ability to communicate with customers effectively, verbally and in writing in a professional manner is required. • Proficient in Microsoft Office applications is required. • Ability to work independently and as part of a team is required.
 

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: Originate loans based on outside sales activity. Meet minimum funding requirement starting the third full month of employment. Supervise Mortgage Loan Assistant, if one is assigned to you. Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include: Required Skills: Three plus years of recent mortgage sales experience Proven track record of successfully working with multiple referral sources Exceptional communication skills Knowledge of conventional and government lending guidelines Knowledge of processing, underwriting, and closing procedures Knowledge of federal lending regulations governing real estate lending Ability to manage a pipeline of 15 plus loans Exceptional organizational skills along with the ability to multi-task Exceptional working knowledge of VA, FHA , and HUD guidelines Preferred Skills: Demonstrated experience of closing minimum $500,000 in loans per month Experience working in a Bank mortgage environment or similar relationships Proven track record of successfully working remotely with little supervision Working knowledge of CALYX Point is a plus Ability to analyze and comprehend complex financial data and provide financial alternatives Highly professional
Please contact Shawn Watts at 303-256-6506 for details of the position.
 

Full-Time
Kansas City, MO  64105
Mortgage Loan Closer
Summary: This position is responsible for residential mortgage loan closing document preparation and coordination with National Title Companies or escrow agents to closing the Bank’s loan with the customer. This position is also responsible for the funding, balancing, and booking of the loan and delivery to the investor. Principal Accountabilities: 1. Performs a review of the file with the Mortgage Loan Processor to provide a seamless coordination into the closing process. 2. Prepare and transmit loan documentation to the title company for customer disclosure and execution. 3. Work closely with title companies to ensure closings are smooth and easy. 4. Complete/review incoming HUD-I documents for compliance with program guidelines. 5. Initiate wires to the title companies for disbursement of the loans. 6. Ensure title companies adhere to closing policies and procedures. 7. Prepare file to be delivered to the investor. 8. Handle and resolve post-closing issues to include assisting in balancing and closing out the LIP account. 9. To assist other department and fellow team members with their workloads to ensure a smooth production flow for loan applications, closings and deliveries.
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position, 1. Must work well in a fast paced environment. 2. Must be able to multi-task. 3. Must show strong initiative. 4. Possess good organizational skills. 5. Possess a substantial knowledge of guidelines, procedures and regulatory requirements for all types of loans offered by the Bank. 6. Possess the ability to use mortgage loan systems and software necessary to perform the duties. 7. Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times. A minimum of a high school education, and one-year experience in the processing or closing of mortgage loan applications is necessary. Prior use and exposure to standard loan operating systems (LOS) and automated underwriting systems (AUS) a plus. This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
 

Full-Time
Kansas City, MO  64105
Mortgage Loan Processor II
Summary: This position is responsible for processing mortgage loan application files and pre-underwriting prior to submitting for final underwriting approval. Once loans are approved, it is the processor’s responsibility to coordinate closing arrangements with the mortgage loan originator and prepare to hand the file off to the mortgage loan closer. Principal Accountabilities: Specific duties include, but are not limited to, 1. Receives new loan application files as submitted and enters into the Loan Operating System (LOS). 2. Responsible for all disclosures (initial and changed circumstance) accuracy and within the delivery time frames set forth by regulatory requirements 3. Performs an initial review of the file to determine the likelihood of approval. 4. Submits applications that appear questionable to manager or underwriter for review prior to proceeding. 5. Primary contact with the applicants to gather necessary documents to process loans and analyze credit, capacity and collateral to investor requirements. 6. When additional information is required, processor is to be proactive in contacting the necessary parties to obtain information to insure commitment and closing dates are met. 7. Responsible for pre-underwriting applications to the Bank and investor guidelines and use of investor Automated Underwriting Systems (AUS) to obtain findings and clearing any conditions to approval. 8. Submitting approval and denial recommendations to the Bank underwriter for final approval to close or deny. 9. For approved applications, coordinate a smooth transition to the Underwriting thru closing. 10. For Denied applications, submit the applications for the adverse action notices and closure of the file. 11. To assist other department and fellow team members with their workloads to ensure a smooth production flow for loan applications.
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position, 1. Must work well in a fast paced environment. 2. Must be able to multi-task. 3. Must show strong initiative. 4. Possess good organizational skills. 5. Possess a substantial knowledge of guidelines and procedures for all types of loans offered by the Bank. 6. Possess the ability to use mortgage loan systems and software necessary to perform the duties. 7. Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times. A minimum of a high school education, and five-year experience in the processing or closing of mortgage loan applications is necessary. Prior use and exposure to standard loan operating systems (LOS) and automated underwriting systems (AUS) a plus. This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
 

Part-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Part-Time
Building 918
Fort Irwin, CA  92310

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
Building 2017
San Diego, CA  92135

Full-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Part-Time
Mather St.
Building 648
P.O. Box 1448
Travis AFB, CA  94535

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
330 Kansas Ave.
Building 700
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
429 W. 18th St
Junction City, KS  66441

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Part-Time
5691 Rickenbacker Rd.
Bldg 431
Nellis AFB, NV  89191

Part-Time
(Inside the PX)
1611 Marshall Road
Fort Bliss, TX  79906

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
Building 504
McChord AFB, WA  98438
Personal Banker I
The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: · Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash · Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. · Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers · Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors · Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: · Typing – 50 WPM · Good phone skills to communicate with customers and employees · Experience with ten-key calculator · Basic knowledge of general office equipment, copier, fax, etc. · Basic computer proficiency · Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager · Ability to organize own work with very little direction · Problems require analysis based on precedent · Strong decision making skills · Excellent professional judgment and attention to detail · Sales Aptitude · Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
2819 Spaulding Ave.
Great Lakes, IL  60088
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Producing Branch Sales Manager
Summary: The Producing Branch Sales Manager (PBSM) must be able to build exceptional relationships with customers and referral sources. The PBSM must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. PBSM must have the ability to meet minimum funding requirements starting the third full month of employment. The PBSM is also resopnsible to recruit, motivate, train and the retention of a team of Mortgage Bankers. Ensure MB reporting to them meet minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. BPSM must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 1 – 5 Mortoge Bankers. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources • Strong knowledge of home purchase transactions • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure. Preferred Qualifications: • Existing Sales Manager with an ability to bring over 1 – 5 producing originators with a verifiable track record of originating 40% of their loans in 2013 as Home Purchase transactions. • Ability to make day-to-day business decisions reflecting the Bank’s visions, values and ethics. • Excellent pipeline management skills.
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist I
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
QA Anyst Residential Mortgage Compliance
Summary: This position encompasses the review and monitoring of customer mortgage transactions from origination through closing, funding and delivery (fulfillment period). To ensure adherence to Compliance and Regulatory requirements, Investor requirements, Bank policy and internal controls. The Quality Assurance Analyst(QA) is responsible for auditing transactions and tracking and reporting all outstanding deficiencies. The Quality Assurance Analyst(QA) is responsible for tracking and reporting deficiencies in procedures and policies and to offer suggestions and solutions for resolution. Principal Accountabilities: • To be proactive in discovering potential deficiencies either systemic or errors and omissions that could be corrected prior to consummation. • Keep abreast and communicate regulatory changes that impact the department. Recommend and implement changes or corrective action to all department members including the sales staff. • Audit transactions for quality of compliance, underwriting and process. • Create monitoring and tracking procedures to ensure compliance with Bank, Investor and Regulatory guidelines. • Suggest training plans or process changes to avoid future risks. • Maintain tracking, and follow-up on all Quality Control, audit and examination remediation issues. • Responsible for a Pre-Closing and Post-Closing Reviews • Arranges closed loan packages for all files request for review by FreddieMac, VA, FHA, or Investors and completes a review of information prior to delivery • Administrate and coordinate the FHA Insurance and VA Guaranty process • Responsible for Loan Operating System checks and updates that include but are not limited to Regulatory changes.
Qualifications:
Minimum Qualifications: • Three years experience following federal compliance regulations. • Three years experience working with FNMA/FHLMC/VA/FHA programs and guidelines, as well as other investors and mortgage insurance companies. • Three years experience working in a mortgage origination office environment with a understanding of processing, closing, underwriting and delivery functions. • Effective verbal and written communication skills. • High School diploma and some level of higher education attained Preferred Qualifications: • Bachelors Degree in business or related field. • Ability to work independently while maintaining a cooperative and helpful attitude with others. • Good analytical ability and problem solving skills.
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
 

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088
SCR
Summary: The Soldier/Sailor Care Representative (SCR) is responsible for developing business relationships on the installation and driving business to the banking center. The SCR represents the Bank at functions that provide exposure and involvement with important events on the installation. The SCR finds business and opens accounts outside of the banking center. Principal Accountabilities: • Creates an awareness of the Bank and the Bank brand. • Develops a plan to network on the installation outside of the banking center and increase our DDA base. • Interacts with Command at all levels, projecting a positive Bank image. • Generates new business by being the face of the Bank at In processing centers and Recruit School locations. • Manages banking relationships and is the contact for Command levels if a soldier/sailor has an issue.
Qualifications:
Minimum Qualifications: • Fifteen years previous Military experience • Strong networking capability on the designated installation • Strong interpersonal and communication skills • Energetic and self-motivated individual • Sales-oriented and customer service driven • Excellent communication skills, both written and verbal • Familiarity with consumer lending is a plus
 

Full-Time
Kansas City, MO  64105
Sales Manager
Summary: Responsible for growing branch balance sheet by increasing deposits and loan balances. Sources new bank clientele through new prospects and existing customer base, businesses, community and civic organizations. Promotes banks products and services in the local community. Provides business and consumer clients with financial solutions that meet their needs. Responsible for the accountability, coaching, and motivation of staff in order to meet and/or exceed established branch goals. Principal Accountabilites: • Responsible for leading the sales efforts for the assigned Banking Center • Utilizes sales skills to increase Banking Center business with consumers and local businesses • Develops a clear and actionable plan for the branch and sales team to meet/exceed sales goals • Develops and maintains relationships with Centers of Influence (COI’s) within the community • Actively calls on consumer and business prospects to offer bank products and services • Recruits and hires sales and career minded staff including Sales Associates and Operations Managers • Maintains an active pipeline of Loan and Depository business • Measures and monitors all sales activities within the Banking Center • Leads by example • Coaches and trains team on products, presentation of products and services, effective marketing and cross selling techniques • Directly manages the Operations Manager and Sales Associates within the Banking Center location • Understands, communicates and instills corporate initiatives and vision • Responsible for overall branch compliance and operational adherence • Ensures an engaging and positive customer experience and effective resolution to customer issues • Manages various strategic initiatives such as to meet company objectives • Completes additional tasks as assigned
Qualifications:
Minimum Qualifications: • 4-5 years of retail banking • 2-4 years of sales management experience • Strong written and verbal communication skills are necessary • Basic math and counting skills • Strong presentation skills • Independent thinking and problem solving skills • Strong coaching skills required • Sales and marketing aptitude • Bachelor’s degree or core competency in a related field • Thorough understanding of retail banking loan and deposit products • Ability to use common computer programs (i.e. Windows, MS Office, Email, etc.) • Ability to be NMLS licensed and registered Preferred Skills: • Networking background • Underwriting experience
 

Full-Time
Kansas City, MO  64105
Salesforce System Administrator
Summary: The Salesforce.com Administrator position is the owner and administrator of the Salesforce.com database and application environment. The position is the liaison between Executive Management, Information Technology, Sales, Marketing, Credit Administration as well as others. (S)he will work with stakeholders to define requirements, configure the application to ensure the application meets their needs and delivers the tools necessary to manage and analyze customer and competitor contact information, the selling process and sales funnel. The Salesforce System Administrator will set up reporting dashboards, monitor system availability and performance, activate new features, answer user questions, and provide training as needed. Principal Accountabilities: • Responsible for configuring and enhancing the Salesforce.com application, leveraging experience with built-in admin, reporting, and development tools • Maintain data integrity through deduplication, standardization, verification as well as the importing and exporting of data • Develop and execute solution design activities such as data mapping, object modeling, page layout design, workflows, and rule logic definition in the context of the Salesforce application • Create users, customize and implement profiles, security settings, roles and data sharing rules • Design and produce and maintain dashboards and reports as required by executives and users of the application • Assess training needs and create and maintain training materials and user documentation as well as provide user training • Serve as subject-matter expert on sources, definitions, and procedures for capturing, accessing, extracting, and processing data • Work closely with stakeholders, sales groups and technical teams to define and develop strategies for improving and enhancing the existing data infrastructure across different business units in the organization • Design and create workflows including automated alerts, field updates, and email generation • Analyze user requirements and issues, provide best fit solutions while maintaining the integrity of the existing applications • Create custom fields, objects, tabs and workflows as required to meet business objectives • Implement and drive user adoption of Salesforce features such as Chatter as well as new features and product enhancements • Keep abreast of new Salesforce features and functionality using this knowledge to provide recommendations for process improvements, and update end users. • Create and maintain documentation on processes, policies, application configuration and help related materials for users as Salesforce • Monitor user adoption rates and determine whether additional training sessions, communication, modifications, or other resources are needed; implement as appropriate • Work with stakeholders to identify new and creative opportunities to leverage the database to support additional business processes or functions • Manage the software testing process, devising test plans, creating test cases, establishing protocols and appropriate testing environments • Other duties as assigned
Qualifications:
Minimum Qualifications: • BS Degree in Sales, Marketing or related field • 3 to 5 years Salesforce.com Administration experience • Strong understanding of Salesforce.com best practices and functionality • Excellent project management and organization skills • Understanding of relational databases and database integrity tools • Experience using data loader and de-duplication tools • Excellent written and oral communication skills as well as the ability to speak in front of large groups • Ability to prioritize workload, gather and analyze detailed information, think logically and in a process oriented fashion • An intimate knowledge of the selling process and sales funnel • Strong research, troubleshooting, and creative problem-solving skills • Ability to work independently, as well as part of a team on multiple projects Preferred Qualifications: • Salesforce.com certification is a plus
 

Full-Time
Kansas City, MO  64105
Senior Credit Analyst
Summary: Responsible for the quality and consistency with respect to the credit analysts in the completion of financial analysis and underwriting of commercial credits. Manages workflow to insure that the Servicing Officer’s requests are handled in a timely manner. Provides training, mentorship, and development of credit analysts who report to the Senior Credit Analyst. Principal Accountabilities: • Successful supervision of credit analyst staff to be a trainer and mentor to credit analysts. • Review of credit analyst written credit analysis and to provide a complete package for loan officer and credit committee approval. • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credit will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Senior Credit Analyst will generally have 5 to 10 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Senior Credit Analyst will generally posses an undergraduate degree in the field of accounting, finance, real estate, business administration, or related field. The Senior Credit Analyst will ideally have supervisory experience and successful management of staff. The Senior Credit Analyst will have experience in larger size credits in excess of $1 million and preferably experience in large corporate credits. • Successful supervision of credit analysts to produce well-written and comprehensive credit analysis. Effectively mentoring credit analysts. • Ability to apply skills toward mentoring analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of complex credits. • Successful implementation and compliance with Bank policies and procedures. Ensures that staff is also in compliance with Bank credit policies and procedures. • Ability to develop management reporting and changes to departmental procedures as needed.
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Analyst II
Summary: Utilizes Service Management software to provide technical assistance to system users. Principal Accountabilities: • Answers inquiries via company’s internal Service Management software concerning system operation. Diagnoses system hardware and software, and end user issues. • Provides centralized support through Novell’s ZENWorks application. • Assist in enforcing PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks. • Install software packages per pre-identified procedures as needed. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience can be substituted for education. • Must have experience providing customer service in a technical environment. • Must have experience using various computer applications. • Must be able to follow pre-determined procedures and processes. • Prior banking experiences a definite plus. • Able to perform basic and advanced technical troubleshooting
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Manager
Summary: The Service Desk Manager (SDM) coordinates the customer service and technical support provided to the bank employees. The SDM evaluates and recommends practices needed for process improvement, ensuring that standardization and consistency are achieved. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incidents including the monitoring, tracking, and coordination of Service Desk functions. The SDM will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level when appropriate. Principal Accountabilities: • Manage the processing of incoming incidents and service requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues. • Develop and manage IT Service Management processes and toolset in a manner that is consistent with company policies, procedures, and performance standards and drives efficiency and effectiveness of the incident management and service request process. • Establish and enforce Service Desk service levels agreements in consultation with management to establish problem resolution expectations and timeframes. • Design and enforce request handling and escalation policies and procedures. • Accountable for appropriate and timely incident resolution. • Act as a primary escalation point to expedite the resolution all of incidents. • Ensure sufficient quantity and quality of incidents recorded in the service management suite and knowledge database. • Drive the efficiency and effectiveness of the Service Desk team, processes, and standard operating procedures (SOPs) to ensure associate satisfaction through continuous improvement. • Evaluate and report on the Service Desk team's performance scorecard for established KPIs, SLAs, and other performance metrics. • Analyze performance of Service Desk activities and documented resolutions, identify repetitive problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. • Provide regular and detailed feedback to the Manager of IT Service Support. • Maintain and implement a security-minded approach for all customer support operations while consulting with the Information Security department when needed. • Attend meetings and project reviews to ensure that Service Desk is represented and information is made available proactively to the Service Desk team. • Manage the Endpoint hardware break/fix program that will utilize maintenance and warranty contracts to their fullest capacity while minimizing desktop down time as it may affect Dickinson Financial and Affiliate Banks. • Enforce PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks including the evaluation of cost of ownership regarding desktop hardware and software. • Manage desktop hardware inventory that is on premise. • Identify and recommend end user training programs to increase computer literacy and self-sufficiency. • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. • Track and analyze trends in incidents and service requests and generate statistical reports. • Plan and conduct performance appraisals of Service Desk staff, administer disciplinary action, merit increases, and promotions when necessary. • Evaluate job applicants and make hiring recommendations of subordinate personnel for Service Desk. • Oversee the development, implementation, and administration of staff training procedures and policies.
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual management experience in a technical field can be substituted for education. • At least five years (5) of progressive work experience in information technology. • At least three years (3) of supervisory or successful leadership experience. • At least three years (3) of incident management, project management, or change management experience. • Experience with managing and implementing technical solutions that require involvement from multiple team members from across the organization. • Excellent ability to manage multiple high priority efforts or competing priorities and the flexibility to adjust to changing requirements, schedules, and priorities. • Ability to communicate in a clear and understandable way while being polite and friendly through written and verbal means. • Ability to work well with others and independently as needed. A self-starter that is passionate to improve current processes while continuously learning. • Ability to execute appropriate improvements • Ultimately responsible for the technical integrity of work performed and deliverables associated with the Incident Management area of responsibility. Preferred Qualifications: • ITIL Foundations certification or higher • Related work experience in a financial organization. • Previous service desk management experience. • Ability to drive process improvement to continually improve service and reduce costs. • Demonstrated progressive experience in the management of a technical support team. • Solid relationship management and performance management skills. • Proven analytical and problem-solving abilities.
 

Full-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121
Shift Supervisor
~Assigns teller duties and work schedules. ~Trains tellers in customer service and banking procedures. ~Responsible for teller staff development. ~Balances cash items daily. ~Implement procedures to improve performance of tellers ~Reviews large currency transactions and teller transaction reports on a daily basis. ~Deals with customer issues. ~Complies monthly Teller Over/Short reports and the Teller Transaction Report for all locations. ~Responsible for adherence to bank’s operational compliance and security policies and applicable state and federal laws. ~Ensures supply of money for branch’s needs based on legal requirements and business demand.
Qualifications:
Must be able to work scheduled hours that include weekends and overtime May require working in a standing or seated position for a continuous period of time Must have excellent customer service skills Prefer 3 years experience in a supervisory capacity Must be bondable
 

Full-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Full-Time
Mather St.
Building 648
P.O. Box 1448
Travis AFB, CA  94535

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Full-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Full-Time
429 W. 18th St
Junction City, KS  66441

Full-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Full-Time
5691 Rickenbacker Rd.
Bldg 431
Nellis AFB, NV  89191

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Full-Time
Building 504
McChord AFB, WA  98438
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Treasury Management Support Specialist I
Summary: The Treasury Management & Business Banking Support Specialist (I) is a part of a fast-paced work atmosphere dedicated to delivering exemplary customer service to the bank’s commercial customers. They verify and process requests including the setup and maintenance of all treasury management products and are instrumental in maintaining corporate relationships. Tasks may also include opening new accounts and various account maintenance. This representative troubleshoots incoming and escalated calls, which may require solutions of a semi-technical nature. Principal Accountabilities: • Display a working knowledge of all business, cash management and treasury management products and services. • Responsible for daily support of commercial deposit services and treasury management products including remote deposit capture, ACH, and electronic banking. • Research, resolve, and respond to inquiries and problems of a moderately complex nature. • Provide technical and product support to customers and bank staff • Communicate to customers regarding new functionality, enhancements or changes to products benefiting or affecting the customer • Adhere to all departmental policies and procedures
Qualifications:
Minimum Qualifications: Proven customer service skills Strong problem solving skills Good communication and organization skills Strong attention to detail Ability to prioritize work on a daily basis to meet deadlines Experience with Microsoft Office Previous financial services or customer service experience preferred.
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Universal Banking Center Agent
The Universal Teller Center is a high-energy, fast-paced customer service center which places innovative technology into the hands of associates who deliver exceptional service. This represents a great opportunity to be part of a new, growth-oriented banking center that provides an outstanding customer experience. Position Summary: The Universal Teller Center agent / floating agent will engage with customers in a blended contact center environment consisting of interactive video and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions, provide customer service and support and recommending other products and services. The agent must be focused on the delivery of exceptional customer service during each customer interaction. Principal Accountabilities: Maintain a personally professional and presentable appearance in all internal and external customer interactions. Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. The ability to adhere to specific quality standards, codes of conduct and professionalism. Be fully proficient in video teller and online banking tasks. Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. Perform administrative tasks as assigned. Work with individuals in other departments (retail branches, customer care, online banking, customer relations) to address Universal Teller Center customer service issues and escalations. The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments. Other ad hoc duties, as assigned.
Qualifications:
Qualifications: Required • 1 year customer service, retail, or equivalent experience. • Familiarity with banking products and services. • Possess at least a beginner’s level proficiency in Microsoft Office applications. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to solve problems while working directly with external and / or internal customers. • Ability to work in fast-paced, multi-tasking environment. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc. • Ability to type at least 35 words per minute. • Willingness and ability to create positive customer service experience. Preferred • Video teller, call center or other multi-media experience. • Retail Banking experience. • Technical support experience.
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
Universal Banking Center Lead I
Summary: The Universal Banking Center Lead will engage in the day-to-day operations of a blended video teller and online banking team. The team lead will work directly with customers through a video link as well as through other forms of direct electronic communication and will toggle between video teller and online banking interactions. The lead will work under the direction of the center manager and will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in the training and team communications. The lead will also participate in process design, problem solving and improvement initiatives as directed by the center manager. A successful team lead will be a self-starter who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions, provide customer service and support and recommending other products and services. The team lead also must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. Maintain a personally professional and presentable appearance in all internal and external customer interactions. Support the center manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism. Be fully proficient in video teller and online banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the center manager. Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. Process bank transactions including check cashing, withdrawals, account inquires and other transactions in accordance with bank policies and procedures. Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with branch, operations, and IT staff in problem identification and resolution. Assist the center manager with setting work schedules and task assignments for the center. Contribute to the production of daily, weekly, monthly and annual reporting functions for the Universal Teller Center to satisfy operational, managerial, and ad hoc reporting needs. Assist with the identification, development and delivery of new / improved processes related to the Universal Teller Center, Interactive Teller Machines, Online & Mobile Banking, Customer Care, Retail Banking, and other sales and service channels to ensure new initiatives and improvements are addressed in a compliant, timely, accurate and complete manner. Support other departments (retail branches, customer care, online banking, customer relations) with Universal Teller Center customer service issues and escalations. The team lead must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments.
Qualifications:
Qualifications: Required • 1-2 years retail banking, bank branch, bank operations, or equivalent experience. • Familiarity with banking products and services. • Proficient in Microsoft Office applications (beginner to intermediate level). • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to solve problems while working directly with external and / or internal customer. • Ability to work in fast-paced, multi-tasking environment. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media. Preferred • Banking operations experience. • Experienced with online/mobile banking technologies and services. • Video teller, call center or other multi-media experience.
1st Shift: 7:45 AM - 4:15 PM 2nd Shift: 11:45 AM - 8:15 PM
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.