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Full-Time
1111 Main St
Kansas City, MO  64105
Application Developer Lead
Summary: Provides leadership, mentoring, and supervision to other application and web development associates. Provides service support and service delivery for custom developed applications, bank websites and web content systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application development and support objectives. Performs business analyst and project management responsibilities when required for projects related to assigned systems. Ensures company and Information Technology policies and guidelines are followed in the performance of assigned duties. The Application Developer Lead will work with his/her staff to translate business requirements into application code/logic, which will implement the required business functionality. The Application Developer Lead will work closely with other members of Business Solutions to ensure departmental technology standards and industry best practices throughout the application development lifecycle. Additionally, the Application Developer Lead and his/her staff will be expected to create and maintain any technical documentation required to facilitate continued maintenance or enhancement of the application by other developers on the team. The Application Developer Lead will also be expected to manage all outside vendors where external development efforts are required. This position will be responsible for tracking all work requests, obtaining estimated costs, reviewing estimates with the requesting business unit while monitoring and controlling department expenses. The Lead will be responsible to assign work, monitor performance and set objectives for associates under his/her supervision. Principal Accountabilities: • Interact with business and/or end user community to gather and analyze the technical requirements. • Lead the Design Phase of the project by providing technical expertise and direction. • Supervise staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them professionally. • Manage delivery of functional and non-functional requirements, including performance, scalability, availability, reliability and security. • Review the requirements for any new functionality or enhancements with management, assess impact on the project timeline and update the technical documentation for any new requirements which need to be incorporated into the system. • Be aware of emerging or new technologies/standards in the industry and determine if they are applicable to the project. • Implement/Document Best Practices. • Drive system architecture and implementation o Design, develop and modify software systems o Oversee and ensure project execution, ongoing success and deliverables o Analyze user needs and software requirements to determine feasibility of design within time, scope, and cost constraints • Communicate cross-functionally throughout the organization o Confer with systems analysts, Business Analysts, management and others to design systems and to gather information on project limitations and capabilities, performance requirements, interfaces, and technical feasibility o Coordinate with Data Center Management on technical resources and dependencies for production push and deadlines o Coordinate with customer and management to ensure projects are delivered on time and within budget o Report critical information to business owners and across functional groups • Coordinate quality assurance efforts o Determine system performance standards in cooperation with the business units and Data Center Management. o Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance o Develop and direct software system unit testing and validation procedures, programming, and documentation o Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Consult with customers about software system design and maintenance • Create technology roadmaps that include software and hardware configuration by engaging in continued education. o Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine software and hardware configuration o Perform, test, and manage technology upgrades o Learn new skills as required by the management and leadership teams • After-hour and weekend work may be required to meet product deadlines, or to address high priority incidents and problems. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • 5+ years experience developing business requirements, estimating work effort and development of test cases, establishing deliverable timelines and maintaining project deadlines. • 5+ years experience managing technical resources, establishing personal and department goals. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • 5+ years experience designing and implementing outstanding custom applications with technologies such as Adobe ColdFusion, Visual Studio 2003, C#.NET, ASP.NET, VB.Net, JSP, JavaScript, XML, SQL, SOA, common J2EE App Servers. • Experience developing Business Process Management (BPM) workflows that interface will multiple enterprise systems. • Strong knowledge of the SDLC process and the ability to enhance/manage/promote it • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. • Must have exceptional verbal and written communication skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Card Specialist I
Summary: This position is responsible for assisting with the daily operations of the credit card department. Principal Accountabilities: Specific duties include, but are not limited to: • Answering incoming phones calls and responding to written correspondence • Researching outages on General Ledger accounts used by the department • Performing balance transfers per customer requests • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report • Completing the Daily settlement reports with Fidelity Information Systems • Posting payments and adjustments to the credit cards • Responding to LiveCycle tickets • Checking the mail from customers and branches • Maintaining the credit card logs • Performing maintenance on customer credit card accounts • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval) • Researching Bankruptcy notices and marking accounts as such in FIS • Completing the Fin/CEN reports for the Compliance department • Input new card to FIS for issue to customer
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment • Must be able to multi-task to meet deadlines • Must show strong initiative • Must be able to prioritize workload independently • Possess good organizational skills • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times • Must have strong familiarity and working knowledge of MS Excel software • Previous banking experience required • A minimum of a high school diploma
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Document Processor
Summary: Loan Operations based position primarily responsible for creating loan documents for commercial loans not documented by in-house legal or outside counsel Principal Accountabilities: • Create loan documents on LaserPro software system. These documents will include: promissory notes, security agreements, UCC’s, mortgage/deeds of trust, guaranty agreements, and any other supporting documents • Update loan rates on the mainframe • Prepare internal participation certificates • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: 5 years previous related experience
EOE Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
2210 Trooper Dr.
Building 2210
Fort Riley, KS  66442

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Part-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
Bldg. 11566
PO Box 331029
Fort Lewis, WA  98433

Part-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
Building 504
McChord AFB, WA  98438

Part-Time
550 Barnes Blvd.
P.O. Box 4038
McChord AFB, WA  98438
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Product Support Manager III
Summary: Provides service support and service delivery of assigned banking applications and systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application/product development and support objectives. Performs business analysts and project management responsibilities for projects related to assigned systems. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions • Plan, test, and implement application changes and software updates. • Lead problem management and incident management efforts for high severity incidents. • Assume lead role in the planning and execution of bank system conversion and transition activities. • Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades). • Coordinate vendor efforts for development and support. Develop business requirements for projects and assigned systems. • Develop test plans for changes to assigned systems. • Develop comprehensive support plans and DR plans for assigned applications. • After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems. • Provide project management for banking application and IT projects. • Provide supervision, mentoring, and leadership to more junior product support managers.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. PMP Preferred. • Must have exceptional verbal and written communication skills. • Experience developing business requirements and business cases desired. • 8+ years of progressive experience in the support and development of banking applications. Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Finger activities. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Senior Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Full-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Full-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
1111 Main St
Kansas City, MO  64105
Temporary Marketing Specialist
Summary The Temporary Marketing Specialist will be responsible for partnering with the marketing team, internal clients and external agencies to design collateral and other materials supporting sales efforts consistent with internal branding requirements. Principal Accountabilities • Producing creative design ranging from independent development of concepts to implementation of modifications as needed by partners throughout the bank. This may include, but not be limited to, brochures, promotional materials, posters, web content and signage. • Provide ongoing expertise in managing the bank website content management system. This could include updates to the site, integration of new banners/content, creation of landing pages, managing vanity URLs and other needs as they are identified. • Develop and strengthen existing and new assets, including brand style guide to meet corporate and sales objectives. • Provide innovative, user-centric, information and visual design recommendations • Collaborate with a diverse team of partners including executive leadership, department heads and customer-facing associates including Banking Center Managers, Business Bankers, and Commercial Bankers to assist in meeting sales goals. • Participate in strategic conversations with focus on tactical execution and fulfillment. • Willingness and ability to perform according to company’s customer experience standard of Fast, Easy, and Personal. • Maintain confidentiality. • Ad hoc duties, as assigned.
Qualifications:
Minimum Qualifications • Excellent communication skills, both written and oral. • Superb attention to detail while juggling multiple projects, priorities and deadlines • Bachelor’s degree in Graphic Design, Multimedia or related discipline from an accredited college or university required • A minimum of 2-3 years of print, web, and presentation design experience • Demonstrated ability to develop conceptual visual ideas and execute against them to create innovative design solutions in a highly collaborative environment • Expert proficiency in current Mac versions of Adobe Creative Suite software, (InDesign, Photoshop, Illustrator, and Adobe Acrobat) and Microsoft PowerPoint and Word (animated GIF experience a plus). • Ability to work with brand identity systems and shared design projects
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Treasury Management Support Specialist I
Summary: The Treasury Management Support Specialist I is a part of a fast-paced work atmosphere dedicated to delivering exemplary customer service to the bank’s commercial customers. They verify and process requests including the setup and maintenance of all treasury management products and are instrumental in maintaining corporate relationships. Tasks may also include opening new accounts and various account maintenance. This representative troubleshoots incoming and escalated calls, which may require solutions of a semi-technical nature. Principal Accountabilities: • Display a working knowledge of all business, cash management and treasury management products and services. • Responsible for daily support of commercial deposit services and treasury management products including remote deposit capture, ACH, and electronic banking. • Research, resolve, and respond to inquiries and problems of a moderately complex nature. • Provide technical and product support to customers and bank staff • Communicate to customers regarding new functionality, enhancements or changes to products benefiting or affecting the customer • Adhere to all departmental policies and procedures
Qualifications:
Minimum Qualifications: • Proven customer service skills • Strong problem solving skills • Good communication and organization skills • Strong attention to detail • Ability to prioritize work on a daily basis to meet deadlines • Experience with Microsoft Office • Previous financial services or customer service experience preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative II
Summary: The Universal Banking Representative II will engage in the day-to-day operations of a blended video teller and online banking team. The Representative II will work directly with customers through a video link as well as through other forms of direct electronic communication and will toggle between video teller and online banking interactions. The Representative II will work under the direction of the assigned manager and will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in the training and team communications. The Representative II will also participate in process design, problem solving and improvement initiatives as directed by the assigned manager. A successful Universal Banking Representative II will be a self-starter who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service and support and recommending other products and services. The Universal Banking Representative II also must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Support the assigned manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the assigned manager. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. • Process bank transactions including check cashing, withdrawals, account inquires and other transactions in accordance with bank policies and procedures. • The representative must be able to work a schedule commensurate with Center hours of operation which may include evening and weekend shift assignments. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted by through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, deliver fulfillment materials and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with branch, operations, and IT staff in problem identification and resolution. • Contribute to the production of daily, weekly, monthly and annual reporting functions for the Universal Teller Center to satisfy operational, managerial, and ad hoc reporting needs. • Assist with the identification, development and delivery of new / improved processes related to the Universal Teller Center, Interactive Teller Machines, Online & Mobile Banking, Customer Care, Retail Banking, and other sales and service channels to ensure new initiatives and improvements are addressed in a compliant, timely, accurate and complete manner. • Support other departments (retail branches, customer care, online banking, and customer relations) with Universal Teller Center customer service issues and escalations. • The Representative II must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments. • Maintain customer confidentiality. • Additional duties as assigned.
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1-2 years retail banking, bank branch, bank operations, or equivalent experience. • Familiarity with banking products and services. • Proficient in Microsoft Office applications (beginner to intermediate level). • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to solve problems while working directly with external and / or internal customer. • Ability to work in fast-paced, multi-tasking environment. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.