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Full-Time
1142 N 2nd St
Leavenworth, KS  66048
Accounts Payable Specialist I
Summary: The general purpose and objective of the Accounts Payable Specialist I is to make sure that all debts for the banks are paid and that any bills received past due are researched and bought to a current billing status. Accounts Payable Specialist I is responsible for making sure that all invoices received from each branch are correctly coded to the correct general ledger account and that all expense reports received from employees are correctly coded and directly deposited into that employees account or a live check sent via inter-office. Principal Accountabilities: • Processing of the daily mail (internally & externally) • Entry of invoices, check request etc. into the database for payment • Mailing of checks to various vendors • Setting up new vendors in the Accounts Payable system • Balancing and maintaining various spreadsheets
Qualifications:
Minimum Qualifications: • Basic typing skills – • Good phone skills for communicating with branch personnel • Experience with Ten-key calculator • General knowledge of basic office equipment, copier, fax, etc. • Basic computer proficiency • Experience with IPS, Director, Evision • Will assign/review work as needed • Light direction given (requires only general instructions to begin assigned duties and work is reviewed after completion) • There is a choice of standard procedures • Will have access to confidential employee information and vendor information • Good decision making skills • Strong professional judgment • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Armed Forces Bank Residential Sales Mgr.
Summary: The Armed Forces Bank Residential Sales Manager must be able to build a team of mortgage loan originators to support the mortgage needs of the military and must have exceptional relationships with customers and referral sources. The Armed Forces Bank Residential Sales Manager must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. The Armed Forces Bank Residential Sales Manager must have the ability to meet minimum funding requirements starting the third full month of employment. The Armed Forces Bank Residential Sales Manager is also responsible to recruit, motivate, train and retain a team of Mortgage Bankers. Ensure that MB reporting meets minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. The Armed Forces Bank Residential Sales Manager must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 4 – 7 Mortgage Bankers focused on loan originations for the military borrower. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources within the military, DOD, and other support services for the military • Strong knowledge of home purchase transactions and VA loans • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Chief Information Officer
Summary: The CIO acts as the lead innovator, operator, and guardian of DFC and Affiliate Banks technology-based services. The CIO establishes and executes the enterprise wide Information Technology strategy, ensuring its alignment with DFC’s business strategy and the delivery of capabilities required to achieve business success. The CIO contributes to the development and execution of enterprise business strategy and risk management practices. The CIO brings a current knowledge and future vision of leveraging information and technology in business model design, business processes optimization, products and services development, and support in order to achieve profitability, operational excellence, customer satisfaction, security and resiliency, and regulatory compliance. Principal Accountabilities: • Sets the mission and vision of the IT organization to foster business-oriented culture and mindset. • Leads the development of the IT strategy and roadmap; ensures its integration with the enterprise's strategic planning process, and the resulting business strategy and plans. • Ensures open communications exist with DFC and Affiliate Banks’ Management. Conducts relationships in a manner that will enhance the overall service quality of Technology, Data Center, Banking Operations and all other Business Lines. Acts as a trusted advisor, and builds and maintains relationships with executive management and business unit leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities. Uses influencing and negotiation skills to create synergies across the enterprise to enable cost-effective and innovative solutions in achievement of business goals. • Collaborates with executive leadership and business partners to define and execute the digital business strategy. Participates in and contributes to the assessment of external digital opportunities and threats, and internal technology capabilities required to achieve desired competitive positioning. • Stays abreast of new developments in Banking Technology and communicates opportunities to the business where it may enhance banking products, or reduce costs for Banking and Data Center operations. Maintains currency on new technologies and platforms and provides direction on emerging technologies to be assimilated, integrated and introduced within the enterprise to ensure IT capabilities respond to the needs of the Banks’ digital business strategy. Provides strategic direction in the IT organization's innovation efforts and role in experimenting with new solutions to take advantage of those opportunities in the fulfillment of the digital business strategy of the enterprise. • Provides strategic direction and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support management. • Leads the establishment and execution of a digital workplace strategy that ensures employees have the tools and work environment to be more engaged, productive and effective. • Develops and controls annual operating and capital expenditure budget for IT to ensure it is consistent with overall strategic objectives of the enterprise and is within plan. • Develops and controls annual operating and capital expenditure budget for Technology & Data Processing to ensure it is consistent with overall strategic objectives of the enterprise and is within plan. Recommends capital expenditures for technology improvement to enhance all aspects of customer service, planned growth and technology development within the company. • Develops, interprets,applies, and enforces Company policies and objectives across all technical and data processing activities. Serves on enterprise planning, risk management, and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the Banks. • Recruits, develops, and retains an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance the needs between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient. • Provides leadership, coaching and direction to the IT leadership team and staff. Directly supervises IT leadership, including hiring, evaluating, providing feedback on work performance, disciplining and terminating when necessary. • Directs IT sourcing and provides executive oversight for strategic vendor and partner relationship management. Negotiates contracts with technology vendors and service providers that maximizes value to the company. Coordinates guidance to DFC and Affiliates for computer hardware, software, services, and telecommunications procurement. • Plans and executes conversion activities for bank and branch acquisitions, consolidations, and sales. • Maintains a viable Technology Business Recovery and Disaster plan for Data Center to insure that in the event of a disaster, the processing needs of DFC and Affiliates would continue at a level that would allow business to be conducted as required by the Business Continuity Plan.
Qualifications:
Minimum Qualifications: • Minimum of 10 years of management experience with a financial services company • Bachelors degree in Technology, Business Management or Engineering or equivalent experience. Masters degree preferred. • Demonstrated experience in network operations, engineering, security, and project management / leadership required. • Knowledge of functionality, architecture and processes of a variety of new, existing and emerging communication technologies, systems and approaches that are – or may become – critical in executing DFC’s business strategies. • Knowledge to develop project costing, control and management techniques, including development of detailed funding, estimating and project plans and techniques for management of large, complex internal and external communication-related products. • Capability to manage multiple projects and verify the quality of network solutions implemented by staff and vendors. • Strong written and verbal communication skills and strong interpersonal skills. Must have the ability to explain complex concepts to both technical and non-technical audiences. • High proficiency in standard office technologies and equipment, including Microsoft Office Suite, email, and multi-functional devices. • Proven track record of eliciting sustained high productivity levels and positive morale from others. • Excellent organization and decision-making skills. • Supervisory/Management experience. • Proven track record of high ethical standards, including maintaining confidentiality. • Must be available to work extended hours. • Ability to travel up to 10% of the time or more frequently when special projects require it.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst II
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of larger commercial credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst II will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Mentor to Credit Analyst I. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst II will generally have 3 to 7 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst II will generally have experience in larger size credits in excess of $1 million.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Card Specialist I
Summary: This position is responsible for assisting with the daily operations of the credit card department. Principal Accountabilities: Specific duties include, but are not limited to: • Answering incoming phones calls and responding to written correspondence • Researching outages on General Ledger accounts used by the department • Performing balance transfers per customer requests • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report • Completing the Daily settlement reports with Fidelity Information Systems • Posting payments and adjustments to the credit cards • Responding to LiveCycle tickets • Checking the mail from customers and branches • Maintaining the credit card logs • Performing maintenance on customer credit card accounts • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval) • Researching Bankruptcy notices and marking accounts as such in FIS • Completing the Fin/CEN reports for the Compliance department • Input new card to FIS for issue to customer
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment • Must be able to multi-task to meet deadlines • Must show strong initiative • Must be able to prioritize workload independently • Possess good organizational skills • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times • Must have strong familiarity and working knowledge of MS Excel software • Previous banking experience required • A minimum of a high school diploma
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Database Administrator II
Summary: The Database Administrator II position is responsible for administering, maintaining, and implementing policies to ensure security, integrity, and efficiency of all DFC databases. The DBA 2 position is responsible for a variety of databases including Oracle 9 and 10, SQL Server 2000, 2005, and 2008, MS Access, MySQL, Pervasive, MSDE, IBM DB2 and various proprietary databases. Principal Accountabilites: • Produce o Execute the DFC disaster recovery plan as it relates to DFC databases as required. o Test databases and scripts using the database test environments for application upgrades, disaster recovery plan testing, backup planning, etc. o Support a standardized plan to manipulate and transfer data to/from outside entities (including customers) using EDI, XML, OFX, and other standard data transfer methods. o Develop and maintain various scripts written using visual basic, batch files, Perl, and other scripting languages as necessary. o Develop and maintain Pervasive processes and maps for transforming data between various systems in use by DFC. o Maintain a list of all DFC databases including associated applications and servers. • Monitor o Monitor database performance and troubleshoot performance issues as they arise. o Monitor all database backup processes to ensure data integrity and security. o Monitor database capacity, integrity, and security. • Manage 1. Use NX Services to manage user rights and data access on mainframe shares. 2. Will assist in the implementation of new database technology (software and hardware) as instructed to enhance the quality and scope of service to DFC institutions and customers. 3. Liaison between the company and outside database vendors and consultants. 4. Execute policies and procedures for implementing and maintaining DFC database systems to ensure the data is accurate, available, and secure. 5. Will have regular contact with data center employees to accomplish daily support activities. Data Center relationships will be conducted in a professional manner that will enhance the overall service quality of the Armed Forces Data Center.
Qualifications:
Minimum Qualifications: Qualifications for the DBA 2 position include Associates Degree in Computer Information Science or related field or comparable job related experience. Continued education with various database, file manipulation, and scripting packages required as it applies.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Digital Banking Representative III
Summary: The Digital Banking Representative III will assist with leading the Digital Banking Team in the day-to-day operations of the Digital Banking Department. The Digital Banking Representative III will work directly with the Digital Banking Manager in various support tasks to ensure that the Digital Banking Team is performing at an optimal service level. The Digital Banking Representative III will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in the training and team communications. A successful Digital Banking Representative III will be a self-starter who is comfortable interacting with customers through customer-facing technology such as email and live chat in order to complete banking transactions. Provide customer service and support while recommending other products and services. The Digital Banking Representative III also must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: • Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. • Support the Digital Banking Manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism. • Assist the Digital Banking Manager with setting work schedules and task assignments for the center. • Be fully proficient in Online Banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the Digital Banking Manager • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. • Assist the Digital Banking Manager with setting work schedules and task assignments for the department • Assist the Digital Banking Manager with monthly Quality Assurance reports and goals, this includes completing monthly evaluations on Agent Web Chats and Support Tasks,completing monthly reporting, and working with the Digital Banking Manager to coach the agents to a quality standard. • Contribute to the production of daily, weekly, monthly and annual reporting functions for the Digital Banking Department to satisfy operational, managerial, and ad hoc reporting needs. • Support other departments (retail branches, customer care, universal teller center, customer relations) with Online Banking customer service issues and escalations. • The Digital Banking Representative III must be able to complete all tasks assigned in order to train the agents within the department. • Train new and current employees on all current procedures for the Digital Banking / onlinebanking department. • Develop and maintain training and methods and procedures documentation for the department. • Ad hoc duties, as assigned.
Qualifications:
Minimum Qualifications: • 1-2 years retail banking, bank branch, bank operations, or equivalent experience. • Familiarity with banking products and services. • Ability to work in a fast-paced, multi-tasking work setting. • Ability to communicate with customers effectively verbally and in writing and in a professional manner. • Proficient in Microsoft Office applications (beginning to intermediate level). • Ability to work independently and as part of a team. • Ability to solve problems while working directly with external and / or internal customer. • Willingness and ability to create positive customer service experience and hold others accountable for the same. Preferred • Banking operations experience. • Experienced with online/mobile banking technologies and services.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Loan Review Analyst I
Summary: The Loan Review Analyst I will perform reviews of the bank's commercial loans to ensure compliance with established policies and standards, generally reviews smaller less complex loans. Principal Accountabilities: The Loan Review Analyst I will be able to perform the following tasks: • Performs reviews of bank's commercial loans to ensure compliance with established policies and standards. • Reviews loans of greater complexity with minimal supervision. • Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved and the appropriate risk rating. • Generate financial ratios to evaluate customer’s financial status. • Prepares reports summarizing analysis and conclusions. • Review files for appropriate documentation. • Performs other reviews as assigned. • Produces and assists with special projects as required by manager. • Assists with incorporating new technologies into the loan review process. • Responds to questions from loan officers and management. • Assists with the training of Loan Review Analyst I trainees.
Qualifications:
Minimum Qualifications: Knowledge of commonly used concepts, practices, and procedures within lending and credit analysis. Relies on instructions and pre-established guidelines to perform the functions of the job. The Loan Review Analyst I will generally have two or more years of experience of loan review, credit analysis or similar work experience. The Loan Review Analyst I will generally possess an undergraduate degree in either the field of accounting, finance, business administration, or related field. • One to two years’ experience. • Banking and financial analysis experience. • Working knowledge of Excel and Access. • Good written and verbal communication skills and the ability to summarize and present complex financial data in an organized, concise manner. • Ability to work independently and have the ability to interact with co-workers.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Loan Review Analyst II
The Loan Review Analyst II will perform reviews of bank's commercial loans to ensure compliance with established policies and standards. The Loan Review Analyst II will be able to perform the following tasks: · Performs reviews of bank's commercial loans to ensure compliance with established policies and standards. · Reviews loans of greater complexity with minimal supervision. · Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved and the appropriate risk rating. · Generate financial ratios to evaluate customer’s financial status. · Prepares reports summarizing analysis and conclusions. · Review files for appropriate documentation. · Performs other reviews as assigned. · Produces and assists with special projects as required by manager. · Assists with incorporating new technologies into the loan review process. · Responds to questions from loan officers and management. · Assists with the training of Loan Review Analyst I trainees.
Qualifications:
Has knowledge of commonly used concepts, practices, and procedures within lending and credit analysis. The Loan Review Analyst II will generally have two to five years of experience with loan review, credit analysis or similar work experience. The Loan Review Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, business administration, or related field. Works under general supervision; however, A certain degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. · Two to five years loan review/credit analysis experience. · Banking and financial analysis experience. · Working knowledge of Excel and Access. · Excellent written and verbal communication skills and the ability to summarize and present complex financial data in an organized, concise manner. · Must be able to work independently and have the ability to interact with coworkers, management, auditors and regulators.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Military Banking Center Manager I
Summary: The Military Banking Center Manager I is responsible for the overall business operations of an assigned banking center. Responsible for managing a profitable banking center by supervising his or her team to generate sales and promote bank products to qualified customers with ethical oversight of bank operations and adherence to all procedures. Responsible for expense control in staffing and all banking center expenditures. Creates a positive work environment that provides superior customer experiences and Associate engagement. Provides positive leadership and establishes key priorities with strategic planning on the installation. Military Banking Center Manager I is typically assigned to a banking center with fewer than 500 demand deposit accounts. Principal Accountabilities: • Measures and manages sales at assigned location based on daily, weekly and monthly budgeted goals. • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products that are relevant and beneficial to current bank customers. • Attends local functions and events primarily hosted by military groups located on the installation. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities. • Identifies and pursues marketing opportunities around the installation. • Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware of and compliant with the Operating Agreement for the installation. • Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation. • Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards. • Manages multiple ATM locations in the market. Ensures ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to customers and non customers. Identifies and recommends placements for new ATMs as they may arise. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop Associates in the banking center. • Responsible for knowing, following and ensuring all banking center Associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all Associates. • Ensures customer experience is “fast, easy and personal” consistent with Company customer service standards. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for Associates to conduct banking business. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Completes other specified duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree preferred. • 2+ years banking center experience. • 2+ years management/supervisory experience. • Sales or networking background preferred. • Proven track record of business development skills. • Strong written and verbal communication skills. • Basic math, counting, and cash handling skills. • High emotional intelligence with proven ability to motivate and coach others. • Must be able to multi-task and be comfortable with on-the-job training. • Proficiency with common computer programs, including Microsoft Office and email. • Thorough understanding of retail deposit and loan products. • Ability to be NMLS licensed and registered. • Ability to obtain clearance to be on military base(s).
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Mortgage Loan Closer
Summary: This position is responsible for residential mortgage loan closing document preparation and coordination with National Title Companies or escrow agents to closing the Bank’s loan with the customer. This position is also responsible for the funding, balancing, and booking of the loan and delivery to the investor. Principal Accountabilities: • Performs a review of the file with the Mortgage Loan Processor to provide a seamless coordination into the closing process. • Prepare and transmit loan documentation to the title company for customer disclosure and execution. • Work closely with title companies to ensure closings are smooth and easy. • Complete/review incoming HUD-I documents for compliance with program guidelines. • Initiate wires to the title companies for disbursement of the loans. • Ensure title companies adhere to closing policies and procedures. • Prepare file to be delivered to the investor. • Handle and resolve post-closing issues to include assisting in balancing and closing out the LIP account. • To assist other department and fellow team members with their workloads to ensure a smooth production flow for loan applications, closings and deliveries.
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment. • Must be able to multi-task. • Must show strong initiative. • Possess good organizational skills. • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for all types of loans offered by the Bank. • Possess the ability to use mortgage loan systems and software necessary to perform the duties. • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times. • A minimum of a high school education, and one-year experience in the processing or closing of mortgage loan applications is necessary. Prior use and exposure to standard loan operating systems (LOS) and automated underwriting systems (AUS) a plus. • This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Full-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13007
Colorado Springs, CO  80902

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Mortgage Loan Officer
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Network Technician
Summary: The Network Technician role is to support the stable operation of the corporate computer network. Working with the Network Engineers, this position will monitor and assist with installations of all phone and data network systems. This position will also work with corporate end users to resolve connectivity and phone issues. Principal Accountabilities: • Collaborate with Network Engineering staff to create optimal network design topologies and configurations. • Install, configure, test, maintain, monitor, and troubleshoot end user networked peripheral devices, cabling, networking hardware and software products. • Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs. • Receive and respond to incoming calls, e-mails, and service desk tickets regarding network connectivity problems. • Perform network analysis, diagnosis, and resolve network problems. • Recommend, schedule, and perform network improvements, upgrades, and repairs. • Support development, and implementation of networking projects, and new technology installations. • Assist in tracking phone and networking equipment inventory. • Maintain and adhere to procedures for logging, reporting, and statistically monitoring network data. • Work with Network Operations Coordinator, to prepare and ensure accuracy of documentation and procedure manuals, and help tickets for network installations, including data, voice and video systems.
Qualifications:
Minimum Qualifications: • Associates degree in computer technology or networking is preferred, however, 1+ years experience will be considered • This is an entry level position
EOE Minorities/Females/Protected Veterans/Disabled
 

Part-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
Building 2017
San Diego, CA  92135

Full-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Part-Time
2348 Sijan Hall Dr.
U.S. Air Force Academy
Building 2348, Sijan Hall
USAF Academy, CO  80841

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
330 Kansas Ave.
Building 700
Fort Leavenworth, KS  66027

Part-Time
2210 Trooper Dr.
Building 2210
Fort Riley, KS  66442

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Full-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Part-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Personal Banker I
The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: · Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash · Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. · Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers · Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors · Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: · Typing – 50 WPM · Good phone skills to communicate with customers and employees · Experience with ten-key calculator · Basic knowledge of general office equipment, copier, fax, etc. · Basic computer proficiency · Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager · Ability to organize own work with very little direction · Problems require analysis based on precedent · Strong decision making skills · Excellent professional judgment and attention to detail · Sales Aptitude · Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
EOE Minorities/Females/Protected Veterans/Disabled
 

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Producing Branch Sales Manager
Summary: The Producing Branch Sales Manager must be able to build exceptional relationships with customers and referral sources. The Producing Branch Sales Manager must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. Producing Branch Sales Manager must have the ability to meet minimum funding requirements starting the third full month of employment. The Producing Branch Sales Manager is also responsible to recruit, motivate, train and the retention of a team of Mortgage Bankers. Ensure MB reporting to them meets minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. Must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 1 – 5 Mortgage Bankers. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources • Strong knowledge of home purchase transactions • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure. Preferred Qualifications: • Existing Sales Manager with an ability to bring over 1 – 5 producing originators with a verifiable track record of originating 40% of their loans in 2013 as Home Purchase transactions. • Ability to make day-to-day business decisions reflecting the Bank’s visions, values and ethics. • Excellent pipeline management skills.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist I
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Quality Assurance Analyst III
Summary: Quality is defined as playing a leadership role in delivering high quality end-to-end customer experiences with a high degree of compliance with business/technical requirements. The Quality Assurance Analyst III plays a key role by managing test activities for a project from project initiation to implementation. Identifies and utilizes appropriate test strategies and processes to ensure successful/timely implementation of projects. Develops and maintains accurate, detailed test plans for vendor purchased/customized as well as internally developed software. Creates automated tests. Executes manual and automated tests to ensure the accuracy of software functionality and data quality. Develops processes to review large amounts of data to ensure data quality. Accurately reports defects/issues encountered during test execution. Provides accurate testing status reports to appropriate audience. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Manages all QA/testing related aspects of a project from project initiation to implementation with minimal supervision. • Responsible for the overall quality of software and software related processes for assigned projects. • Develops test strategies for large, complex projects. Plans/manages test schedules in accordance with project scope or delivery dates. • Facilitates/coordinates the identification of other project team members’ testing tasks/timelines for enterprise level projects by interviewing other project team members, identifying what preconditions exist, and determining who will perform testing. Ensures appropriate coverage for all affected systems are included. With this information, develops the overall testing timeline and influences the test strategy to be used for a project. • For enterprise level projects, gathers, compiles, and documents testing defects from other team members so that a comprehensive testing status can be communicated to the appropriate audience. • Develops written test plans containing detailed test cases to confirm that applications are developed/customized according to business specifications/requirements. • Develops end-to-end test cases covering integration points between multiple software applications. • Holds and facilitates test plan/case reviews with cross-functional team members. • Accurately executes manual test cases using black box, gray box, exploratory, ad hoc, and other testing methodologies. • Creates and executes automated tests for Windows, Web and Mobile applications using TestComplete. • Creates and executes load/performance tests. • Develops effective processes to accurately review large amounts of data to validate the quality/accuracy of data calculations/manipulations for tested applications. • Documents confirmed program errors to provide concise description of errors to Product Support Managers and/or programming staff for correction. • Provides accurate and timely testing status reports to appropriate audience. • Reviews business requirements to ensure all requirements are testable. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree in quality assurance, quality control, software development or other software related field or equivalent work experience. • Strong project management skills. Ability to handle all aspects of testing for a project with minimal supervision. • Experience developing/improving test strategies and test processes. • 7+ years experience testing software applications, including Windows, Mobile, and Web based applications. • 3+ years experience creating automated test scripts. • Proven experience writing and executing comprehensive software test plans. • Experience with Load/Performance testing & test tools. • Strong knowledge of at least one scripting language (VB Script, Jscript, Python, C# Script, C++ Script.) • Working knowledge of and experience with different Software Development Life Cycles (SDLC) methodologies including Waterfall and Agile. • Experience developing and working under effective QA processes and methodology. • Strong analytical and problem-solving abilities. • Excellent oral, written and interpersonal communication skills. • Effective time management skills.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
ROM Support Specialist I
Summary: This position provides phone and email support for a variety of different areas within the bank including ROM’s, branches, customer care center, loss prevention and charge off dept. The primary responsibilities include ensuring proper procedures are followed by the branches. Principal Accountabilities: • Have a working knowledge of Garnishments, Child Support and Tax Levies, check collections, Canadian Items, dormant and inactive accounts, Reg CC and Reg D. • Deluxe verification of check orders • Perform block posting using Navigator and/or Foxtrot • Create and update bank policies and procedures. • Be able to track accurate data. • Ability to research accounts, transactions, and differences. • Working knowledge of Integrated. • Process mail deposits
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department such as Excel, E Vision, Navigator and Image Vision. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Analyst II
Summary: Utilizes Service Management software to provide technical assistance to system users. Principal Accountabilities: • Answers inquiries via company’s internal Service Management software concerning system operation. Diagnoses system hardware and software, and end user issues. • Provides centralized support through Novell’s ZENWorks application. • Assist in enforcing PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks. • Install software packages per pre-identified procedures as needed. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience can be substituted for education. • Must have experience providing customer service in a technical environment. • Must have experience using various computer applications. • Must be able to follow pre-determined procedures and processes. • Prior banking experiences a definite plus. • Able to perform basic and advanced technical troubleshooting
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Analyst III
Summary: A senior level Service Desk Analyst who assists with implementing processes, improving upon SLA's and training and mentoring other associates. • Solves or assists Service Desk Analysts in solving, non-routing or complex software, hardware, network system and networking and procedure problems. • Analyzes helpdesk activity and makes recommendations for changes in helpdesk procedures and systems to upper management. • Research and stay current on IT service best practices and function as a subject matter expert in these areas. • Works with project managers and product support managers to learn about support options and techniques for new applications • Maintains training manual and trains Service Desk Analysts • Provides centralized support through Novell’s ZENWorks application. • Assist in enforcing PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks. • Install software packages per pre-identified procedures as needed. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises.
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience can be substituted for education. • Must have advanced experience providing customer service in a technical environment including a solid understanding of what a high performing Call Center/Helpdesk/Desktop Environment should look like. • Able to perform advanced technical troubleshooting and work with vendors when necessary • Must have a technical background/understanding of technical help desk/desktop support issues. • Experience utilizing Service Management software to provide technical assistance to system users.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Full-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Full-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Full-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Full-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Full-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
5691 Rickenbacker Rd.
Bldg 431
Nellis AFB, NV  89191
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Technology Advocate
Summary: Provides proactive desk-side technical assistance to executives and associates utilizing the Audio/Video equipment, collaboration products and services, and productivity tools, Ensure senior executives, bank committees, trainers and other employees are able to fully and effectively use Audio/Visual and conferencing technologies to meet the banks’ communication and collaboration requirements. Act as an advocate within IT for technology enhancements or changes that will enhance productivity, efficiency, communication, and collaboration with employees and clients. Assist in Endpoint Technology projects. A technology specialist specializing the computer applications and devices the executives and associates of the company utilizes. Principal Accountabilities: • Provides expert knowledge and service of the company’s Audio Visual equipment and collaboration tools. • Provide primary support for the Audio/Visual services for enterprise and departmental meetings. • Understand the company’s objectives regarding Audio/Visual services and lead the efforts to make the objectives obtainable, simple, and stable. • Provide Advisory services, assisting with vision and strategy, surrounding Audio/Visual and Endpoint Technology services to help create and maintain an environment where technology is used to the full extent in a simple and supportable manner. • Proactively assist executives, trainers, and meeting organizers in preparation for upcoming meetings and planning sessions that involve Audio/Visual services and collaboration tools. • Gain feedback from associates and provide action plans to help reduce common problems, deficiencies, and annoyances with current products and processes. • Develop training documents, communications and setup training opportunities for Town Pavilion employees. i.e. lunch and learns. • Identify and lead efforts to improve current Audio/Visual services • Act as primary liaison between DFC and affiliate banks and Audio/Visual service providers. • Provides desk-side support for Town Pavilion employees. Travel to other locations that may require assistance. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises. • Create and Install software packages per pre-identified procedures as needed. • Provides centralized support through Novell’s ZENWorks application.
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience may be substituted for education. • Knowledge of and experience implementing, troubleshooting and supporting the full functionality of Audio/Visual equipment. • Above average knowledge of and experience using Apple IOS and Android OS’ in a corporate environment • Strong interpersonal skills. Comfortable ability to interact with executive level management and associates not familiar with technology. • Strong Verbal and Written communication skills. • Excellent listening skills, ability to hear and understand what executives and associates are trying to achieve. • Must have advanced experience providing customer service in a technical environment. • Training background is a plus but not a requirement. • Must be available to travel at least 4 times per year to attend regional meetings. • Must be able to carry equipment weighing up to 35 pounds and effectively move throughout the building to assist employees. Access to confined spaces in closets and under desks may be required for troubleshooting and installation of equipment.
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Treasury Management Support Specialist I
Summary: The Treasury Management & Business Banking Support Specialist (I) is a part of a fast-paced work atmosphere dedicated to delivering exemplary customer service to the bank’s commercial customers. They verify and process requests including the setup and maintenance of all treasury management products and are instrumental in maintaining corporate relationships. Tasks may also include opening new accounts and various account maintenance. This representative troubleshoots incoming and escalated calls, which may require solutions of a semi-technical nature. Principal Accountabilities: • Display a working knowledge of all business, cash management and treasury management products and services. • Responsible for daily support of commercial deposit services and treasury management products including remote deposit capture, ACH, and electronic banking. • Research, resolve, and respond to inquiries and problems of a moderately complex nature. • Provide technical and product support to customers and bank staff • Communicate to customers regarding new functionality, enhancements or changes to products benefiting or affecting the customer • Adhere to all departmental policies and procedures
Qualifications:
Minimum Qualifications: Proven customer service skills Strong problem solving skills Good communication and organization skills Strong attention to detail Ability to prioritize work on a daily basis to meet deadlines Experience with Microsoft Office Previous financial services or customer service experience preferred.
EOE Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.