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Full-Time
1111 Main St.
Kansas City, MO  64105
Armed Forces Bank Residential Sales Mgr.
Summary: The Armed Forces Bank Residential Sales Manager must be able to build a team of mortgage loan originators to support the mortgage needs of the military and must have exceptional relationships with customers and referral sources. The Armed Forces Bank Residential Sales Manager must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. The Armed Forces Bank Residential Sales Manager must have the ability to meet minimum funding requirements starting the third full month of employment. The Armed Forces Bank Residential Sales Manager is also responsible to recruit, motivate, train and retain a team of Mortgage Bankers. Ensure that MB reporting meets minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. The Armed Forces Bank Residential Sales Manager must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 4 – 7 Mortgage Bankers focused on loan originations for the military borrower. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources within the military, DOD, and other support services for the military • Strong knowledge of home purchase transactions and VA loans • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088
Banking Center Manager I
Summary: Responsible for the overall business operations of assigned banking center and provides periodic management support for other banking centers. Banking Center Manager I is responsible for profitable banking center through sales and promotion of bank products to qualified customers, ethical oversight of bank operations adherence to all procedures to minimize losses to the Company, creation of positive environment that provides superior customer experience and associate engagement, and positive leadership of banking center associates in all aspects of banking center operations. Banking Center Manager I is typically assigned to banking center with portfolio of less than 1999 demand deposit accounts and an average of fewer than 2500 monthly transactions. Principal Accountabilities: • Measures and manages sales based on daily / monthly / quarterly / annual budgeted goals • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses, and community and civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products to current bank customers. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures customer experience is “fast, easy, and personal” consistent with Company customer service standards. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place and functioning properly, including locks, video cameras, computer access, and key access. • Responsible for knowing, following, and ensuring all banking center associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Will typically supervise a staff of approximately five associates. Conducts regular meetings and provides frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion. • Performs banking transactions during busy times and/or when branch is understaffed, including assisting customers with all types of banking transactions and approving/declining transactions when manager-level review is required. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Maintains client information in complete confidence. • Completes other specified duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree preferred • 2+ years banking center experience; experience with DFC banks is preferred. • 1+ years management/supervisory experience • Sales or networking background preferred; sales and marketing aptitude required • Proven track record of business development skills • Strong written and verbal communication skills • Basic math and counting skills • High emotional intelligence with proven ability to motivate and coach others • Must be able to multi-task and be comfortable with on-the-job training • Proficiency with common computer programs (i.e. Windows, MS Office, email, etc.) • Thorough understanding of retail banking loan and deposit products • Valid drivers’ license in primary state of residence strongly preferred • Ability to be NMLS licensed and registered
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist I
This position performs verification of new account documentation, including validation that the bank’s policies regarding new customer identification (CIP) has been correctly documented. In addition, performs file maintenance to the core system database, reviews and completes branch and Customer Care requests through the Live Cycle process, scans and indexes documents into Director. With experience, employees in these positions answer questions from branch and Customer Care employees.
Qualifications:
Must be very detail oriented, dependable, flexible, have the ability to multi-task, and to work independently or as a member of a team. Good verbal and written communication skills are necessary. Knowledge of general banking procedures, specifically related to new accounts. Accurate typing, proofing skills and computer knowledge. This is a production position requiring focused, constant effort to meet goals. Branch experience is preferred.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst II
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of larger commercial credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst II will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Mentor to Credit Analyst I. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst II will generally have 3 to 7 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst II will generally have experience in larger size credits in excess of $1 million.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Card Specialist I
Summary: This position is responsible for assisting with the daily operations of the credit card department. Principal Accountabilities: Specific duties include, but are not limited to: • Answering incoming phones calls and responding to written correspondence • Researching outages on General Ledger accounts used by the department • Performing balance transfers per customer requests • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report • Completing the Daily settlement reports with Fidelity Information Systems • Posting payments and adjustments to the credit cards • Responding to LiveCycle tickets • Checking the mail from customers and branches • Maintaining the credit card logs • Performing maintenance on customer credit card accounts • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval) • Researching Bankruptcy notices and marking accounts as such in FIS • Completing the Fin/CEN reports for the Compliance department • Input new card to FIS for issue to customer
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment • Must be able to multi-task to meet deadlines • Must show strong initiative • Must be able to prioritize workload independently • Possess good organizational skills • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times • Must have strong familiarity and working knowledge of MS Excel software • Previous banking experience required • A minimum of a high school diploma
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Database Administrator II
Summary: The Database Administrator II position is responsible for administering, maintaining, and implementing policies to ensure security, integrity, and efficiency of all DFC databases. The DBA 2 position is responsible for a variety of databases including Oracle 9 and 10, SQL Server 2000, 2005, and 2008, MS Access, MySQL, Pervasive, MSDE, IBM DB2 and various proprietary databases. Principal Accountabilites: • Produce o Execute the DFC disaster recovery plan as it relates to DFC databases as required. o Test databases and scripts using the database test environments for application upgrades, disaster recovery plan testing, backup planning, etc. o Support a standardized plan to manipulate and transfer data to/from outside entities (including customers) using EDI, XML, OFX, and other standard data transfer methods. o Develop and maintain various scripts written using visual basic, batch files, Perl, and other scripting languages as necessary. o Develop and maintain Pervasive processes and maps for transforming data between various systems in use by DFC. o Maintain a list of all DFC databases including associated applications and servers. • Monitor o Monitor database performance and troubleshoot performance issues as they arise. o Monitor all database backup processes to ensure data integrity and security. o Monitor database capacity, integrity, and security. • Manage 1. Use NX Services to manage user rights and data access on mainframe shares. 2. Will assist in the implementation of new database technology (software and hardware) as instructed to enhance the quality and scope of service to DFC institutions and customers. 3. Liaison between the company and outside database vendors and consultants. 4. Execute policies and procedures for implementing and maintaining DFC database systems to ensure the data is accurate, available, and secure. 5. Will have regular contact with data center employees to accomplish daily support activities. Data Center relationships will be conducted in a professional manner that will enhance the overall service quality of the Armed Forces Data Center.
Qualifications:
Minimum Qualifications: Qualifications for the DBA 2 position include Associates Degree in Computer Information Science or related field or comparable job related experience. Continued education with various database, file manipulation, and scripting packages required as it applies.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Digital Banking Representative I
Summary: The Digital Banking Center Representative I will engage with customers in a blended contact center environment consisting of web chat, secure mail and online banking interactions. Customer interactions will be handled through email, live chat and other electronic forms of communication. The representative will work as part of a team under the direction of the Digital Banking Manager and assigned team leads. The representative will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards and performing light administrative tasks. A successful representative will be a customer-focused team player who is comfortable interacting with customers through customer-facing technology such as email and live chat in order to complete banking transactions. The representative will provide customer service and support while recommending other products and services. The representative must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Process support forms and Intranet helpline tickets from customer care, retail branches, and outbound sales to support customers with online / mobile banking, eCommerce banking features and services, and miscellaneous inquiries and requests.
Qualifications:
Qualifications/Requirements: • Customer direct Sales/Service Experience • Ability to work in a fast pace, multi-tasking work environment • Ability to communicate with customers effectively professionally both verbally and in writing • Familiarity with Microsoft Office applications • Ability to work independently and as part of a team
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Digital Banking Representative III
Summary: The Digital Banking Representative III will assist with leading the Digital Banking Team in the day-to-day operations of the Digital Banking Department. The Digital Banking Representative III will work directly with the Digital Banking Manager in various support tasks to ensure that the Digital Banking Team is performing at an optimal service level. The Digital Banking Representative III will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in the training and team communications. A successful Digital Banking Representative III will be a self-starter who is comfortable interacting with customers through customer-facing technology such as email and live chat in order to complete banking transactions. Provide customer service and support while recommending other products and services. The Digital Banking Representative III also must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: • Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. • Support the Digital Banking Manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism. • Assist the Digital Banking Manager with setting work schedules and task assignments for the center. • Be fully proficient in Online Banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the Digital Banking Manager • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. • Assist the Digital Banking Manager with setting work schedules and task assignments for the department • Assist the Digital Banking Manager with monthly Quality Assurance reports and goals, this includes completing monthly evaluations on Agent Web Chats and Support Tasks,completing monthly reporting, and working with the Digital Banking Manager to coach the agents to a quality standard. • Contribute to the production of daily, weekly, monthly and annual reporting functions for the Digital Banking Department to satisfy operational, managerial, and ad hoc reporting needs. • Support other departments (retail branches, customer care, universal teller center, customer relations) with Online Banking customer service issues and escalations. • The Digital Banking Representative III must be able to complete all tasks assigned in order to train the agents within the department. • Train new and current employees on all current procedures for the Digital Banking / onlinebanking department. • Develop and maintain training and methods and procedures documentation for the department. • Ad hoc duties, as assigned.
Qualifications:
Minimum Qualifications: • 1-2 years retail banking, bank branch, bank operations, or equivalent experience. • Familiarity with banking products and services. • Ability to work in a fast-paced, multi-tasking work setting. • Ability to communicate with customers effectively verbally and in writing and in a professional manner. • Proficient in Microsoft Office applications (beginning to intermediate level). • Ability to work independently and as part of a team. • Ability to solve problems while working directly with external and / or internal customer. • Willingness and ability to create positive customer service experience and hold others accountable for the same. Preferred • Banking operations experience. • Experienced with online/mobile banking technologies and services.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Loan Review Analyst I
Summary: The Loan Review Analyst I will perform reviews of the bank's commercial loans to ensure compliance with established policies and standards, generally reviews smaller less complex loans. Principal Accountabilities: The Loan Review Analyst I will be able to perform the following tasks: • Performs reviews of bank's commercial loans to ensure compliance with established policies and standards. • Reviews loans of greater complexity with minimal supervision. • Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved and the appropriate risk rating. • Generate financial ratios to evaluate customer’s financial status. • Prepares reports summarizing analysis and conclusions. • Review files for appropriate documentation. • Performs other reviews as assigned. • Produces and assists with special projects as required by manager. • Assists with incorporating new technologies into the loan review process. • Responds to questions from loan officers and management. • Assists with the training of Loan Review Analyst I trainees.
Qualifications:
Minimum Qualifications: Knowledge of commonly used concepts, practices, and procedures within lending and credit analysis. Relies on instructions and pre-established guidelines to perform the functions of the job. The Loan Review Analyst I will generally have two or more years of experience of loan review, credit analysis or similar work experience. The Loan Review Analyst I will generally possess an undergraduate degree in either the field of accounting, finance, business administration, or related field. • One to two years’ experience. • Banking and financial analysis experience. • Working knowledge of Excel and Access. • Good written and verbal communication skills and the ability to summarize and present complex financial data in an organized, concise manner. • Ability to work independently and have the ability to interact with co-workers.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Loan Review Analyst II
The Loan Review Analyst II will perform reviews of bank's commercial loans to ensure compliance with established policies and standards. The Loan Review Analyst II will be able to perform the following tasks: · Performs reviews of bank's commercial loans to ensure compliance with established policies and standards. · Reviews loans of greater complexity with minimal supervision. · Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved and the appropriate risk rating. · Generate financial ratios to evaluate customer’s financial status. · Prepares reports summarizing analysis and conclusions. · Review files for appropriate documentation. · Performs other reviews as assigned. · Produces and assists with special projects as required by manager. · Assists with incorporating new technologies into the loan review process. · Responds to questions from loan officers and management. · Assists with the training of Loan Review Analyst I trainees.
Qualifications:
Has knowledge of commonly used concepts, practices, and procedures within lending and credit analysis. The Loan Review Analyst II will generally have two to five years of experience with loan review, credit analysis or similar work experience. The Loan Review Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, business administration, or related field. Works under general supervision; however, A certain degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. · Two to five years loan review/credit analysis experience. · Banking and financial analysis experience. · Working knowledge of Excel and Access. · Excellent written and verbal communication skills and the ability to summarize and present complex financial data in an organized, concise manner. · Must be able to work independently and have the ability to interact with coworkers, management, auditors and regulators.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Mortgage Loan Closer
Summary: This position is responsible for residential mortgage loan closing document preparation and coordination with National Title Companies or escrow agents to closing the Bank’s loan with the customer. This position is also responsible for the funding, balancing, and booking of the loan and delivery to the investor. Principal Accountabilities: • Performs a review of the file with the Mortgage Loan Processor to provide a seamless coordination into the closing process. • Prepare and transmit loan documentation to the title company for customer disclosure and execution. • Work closely with title companies to ensure closings are smooth and easy. • Complete/review incoming HUD-I documents for compliance with program guidelines. • Initiate wires to the title companies for disbursement of the loans. • Ensure title companies adhere to closing policies and procedures. • Prepare file to be delivered to the investor. • Handle and resolve post-closing issues to include assisting in balancing and closing out the LIP account. • To assist other department and fellow team members with their workloads to ensure a smooth production flow for loan applications, closings and deliveries.
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment. • Must be able to multi-task. • Must show strong initiative. • Possess good organizational skills. • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for all types of loans offered by the Bank. • Possess the ability to use mortgage loan systems and software necessary to perform the duties. • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times. • A minimum of a high school education, and one-year experience in the processing or closing of mortgage loan applications is necessary. Prior use and exposure to standard loan operating systems (LOS) and automated underwriting systems (AUS) a plus. • This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13007
Colorado Springs, CO  80902

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
1111 Main St.
Kansas City, MO  64105
Mortgage Loan Officer
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Network Technician
Summary: The Network Technician role is to support the stable operation of the corporate computer network. Working with the Network Engineers, this position will monitor and assist with installations of all phone and data network systems. This position will also work with corporate end users to resolve connectivity and phone issues. Principal Accountabilities: • Collaborate with Network Engineering staff to create optimal network design topologies and configurations. • Install, configure, test, maintain, monitor, and troubleshoot end user networked peripheral devices, cabling, networking hardware and software products. • Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs. • Receive and respond to incoming calls, e-mails, and service desk tickets regarding network connectivity problems. • Perform network analysis, diagnosis, and resolve network problems. • Recommend, schedule, and perform network improvements, upgrades, and repairs. • Support development, and implementation of networking projects, and new technology installations. • Assist in tracking phone and networking equipment inventory. • Maintain and adhere to procedures for logging, reporting, and statistically monitoring network data. • Work with Network Operations Coordinator, to prepare and ensure accuracy of documentation and procedure manuals, and help tickets for network installations, including data, voice and video systems.
Qualifications:
Minimum Qualifications: • Associates degree in computer technology or networking is preferred, however, 1+ years experience will be considered • This is an entry level position
EOE Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
Building 918
Fort Irwin, CA  92310

Part-Time
Building 918
Fort Irwin, CA  92310

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Full-Time
(Inside the PX)
1611 Marshall Road
Fort Bliss, TX  79906

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Personal Banker I
The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: · Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash · Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. · Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers · Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors · Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: · Typing – 50 WPM · Good phone skills to communicate with customers and employees · Experience with ten-key calculator · Basic knowledge of general office equipment, copier, fax, etc. · Basic computer proficiency · Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager · Ability to organize own work with very little direction · Problems require analysis based on precedent · Strong decision making skills · Excellent professional judgment and attention to detail · Sales Aptitude · Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
EOE Minorities/Females/Protected Veterans/Disabled
 

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Producing Branch Sales Manager
Summary: The Producing Branch Sales Manager must be able to build exceptional relationships with customers and referral sources. The Producing Branch Sales Manager must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. Producing Branch Sales Manager must have the ability to meet minimum funding requirements starting the third full month of employment. The Producing Branch Sales Manager is also responsible to recruit, motivate, train and the retention of a team of Mortgage Bankers. Ensure MB reporting to them meets minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. Must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 1 – 5 Mortgage Bankers. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources • Strong knowledge of home purchase transactions • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure. Preferred Qualifications: • Existing Sales Manager with an ability to bring over 1 – 5 producing originators with a verifiable track record of originating 40% of their loans in 2013 as Home Purchase transactions. • Ability to make day-to-day business decisions reflecting the Bank’s visions, values and ethics. • Excellent pipeline management skills.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist I
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Quality Assurance Analyst III
Summary: Quality is defined as playing a leadership role in delivering high quality end-to-end customer experiences with a high degree of compliance with business/technical requirements. The Quality Assurance Analyst III plays a key role by managing test activities for a project from project initiation to implementation. Identifies and utilizes appropriate test strategies and processes to ensure successful/timely implementation of projects. Develops and maintains accurate, detailed test plans for vendor purchased/customized as well as internally developed software. Creates automated tests. Executes manual and automated tests to ensure the accuracy of software functionality and data quality. Develops processes to review large amounts of data to ensure data quality. Accurately reports defects/issues encountered during test execution. Provides accurate testing status reports to appropriate audience. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Manages all QA/testing related aspects of a project from project initiation to implementation with minimal supervision. • Responsible for the overall quality of software and software related processes for assigned projects. • Develops test strategies for large, complex projects. Plans/manages test schedules in accordance with project scope or delivery dates. • Facilitates/coordinates the identification of other project team members’ testing tasks/timelines for enterprise level projects by interviewing other project team members, identifying what preconditions exist, and determining who will perform testing. Ensures appropriate coverage for all affected systems are included. With this information, develops the overall testing timeline and influences the test strategy to be used for a project. • For enterprise level projects, gathers, compiles, and documents testing defects from other team members so that a comprehensive testing status can be communicated to the appropriate audience. • Develops written test plans containing detailed test cases to confirm that applications are developed/customized according to business specifications/requirements. • Develops end-to-end test cases covering integration points between multiple software applications. • Holds and facilitates test plan/case reviews with cross-functional team members. • Accurately executes manual test cases using black box, gray box, exploratory, ad hoc, and other testing methodologies. • Creates and executes automated tests for Windows, Web and Mobile applications using TestComplete. • Creates and executes load/performance tests. • Develops effective processes to accurately review large amounts of data to validate the quality/accuracy of data calculations/manipulations for tested applications. • Documents confirmed program errors to provide concise description of errors to Product Support Managers and/or programming staff for correction. • Provides accurate and timely testing status reports to appropriate audience. • Reviews business requirements to ensure all requirements are testable. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree in quality assurance, quality control, software development or other software related field or equivalent work experience. • Strong project management skills. Ability to handle all aspects of testing for a project with minimal supervision. • Experience developing/improving test strategies and test processes. • 7+ years experience testing software applications, including Windows, Mobile, and Web based applications. • 3+ years experience creating automated test scripts. • Proven experience writing and executing comprehensive software test plans. • Experience with Load/Performance testing & test tools. • Strong knowledge of at least one scripting language (VB Script, Jscript, Python, C# Script, C++ Script.) • Working knowledge of and experience with different Software Development Life Cycles (SDLC) methodologies including Waterfall and Agile. • Experience developing and working under effective QA processes and methodology. • Strong analytical and problem-solving abilities. • Excellent oral, written and interpersonal communication skills. • Effective time management skills.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Analyst II
Summary: Utilizes Service Management software to provide technical assistance to system users. Principal Accountabilities: • Answers inquiries via company’s internal Service Management software concerning system operation. Diagnoses system hardware and software, and end user issues. • Provides centralized support through Novell’s ZENWorks application. • Assist in enforcing PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks. • Install software packages per pre-identified procedures as needed. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience can be substituted for education. • Must have experience providing customer service in a technical environment. • Must have experience using various computer applications. • Must be able to follow pre-determined procedures and processes. • Prior banking experiences a definite plus. • Able to perform basic and advanced technical troubleshooting
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Analyst III
Summary: A senior level Service Desk Analyst who assists with implementing processes, improving upon SLA's and training and mentoring other associates. • Solves or assists Service Desk Analysts in solving, non-routing or complex software, hardware, network system and networking and procedure problems. • Analyzes helpdesk activity and makes recommendations for changes in helpdesk procedures and systems to upper management. • Research and stay current on IT service best practices and function as a subject matter expert in these areas. • Works with project managers and product support managers to learn about support options and techniques for new applications • Maintains training manual and trains Service Desk Analysts • Provides centralized support through Novell’s ZENWorks application. • Assist in enforcing PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks. • Install software packages per pre-identified procedures as needed. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises.
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience can be substituted for education. • Must have advanced experience providing customer service in a technical environment including a solid understanding of what a high performing Call Center/Helpdesk/Desktop Environment should look like. • Able to perform advanced technical troubleshooting and work with vendors when necessary • Must have a technical background/understanding of technical help desk/desktop support issues. • Experience utilizing Service Management software to provide technical assistance to system users.
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Full-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Full-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Full-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Treasury Mgmt & Bus Bank Sales Supp Spec
Summary: The Treasury Management and Business Banking Sales Specialist are responsible for supporting the Treasury Sales Officer(s). The TSA will work as the liaison between the Treasury Sales Officer, Treasury Support and customers. The TSA will partner with Credit Underwriting, Commercial Lending, Loan Operations and Treasury Support to ensure that any customer request is appropriately completed. Principal Accountabilities: • Open new accounts as instructed by the Treasury Sales Officer(s) including obtaining all required documentation including due diligence and CIP information. • Prepare Treasury Service Request via Livecycle for new or modified services and obtain customer signatures as appropriate or required. • Follow up with customer(s) and TSA with status updates on new/modifications in process. • Must be knowledgeable of all business, cash management and treasury management products and services, required documentation. • May accompany the TSA on calls to customers in the local area.
Qualifications:
Minimum Qualifications: • Strong communication and organization skills including the ability to communicate across and up the organization and with our customers. • Must be well organized and have demonstrated ability to multi-task in a fast-paced environment. • Ability to prioritize work on an on going basis to meet deadlines. • Financial sales and customer service experience will be valuable. • Strong attention to detail.
EOE Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.