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Full-Time
1111 Main St
Kansas City, MO  64105
Access Management Analyst II
Analyst is responsible to complete complex end-user security provisioning and de-provisioning requests in multiple software applications using Windows automation tools as well as manual process. Analyst also manages and solves complex incoming user security related incidents and service requests and processes access management reports and requests as needed for the maintenance of user security access based on the policies and guidelines of the company. Adds, modifies, and removes user security on a daily basis as instructed by designated bank management through an Employee Security Access form or Terminated Employee Service Request. • Provisions specialty access requests submitted for back office departments and exceptions. This includes acquiring the necessary approvals before provisioning. • Manages and solves complex incidents and service requests via company’s internal Service Management software concerning end-user security. • Leads research efforts for escalated end-user security questions and conditions. • Strongly participates in improving efficiencies for current processes. • Assists Access Management team with end-user security projects including periodic user security reviews, mass changes, and clean-ups, and audit responses. • Primary resource responsible for maintaining updated procedural documentation to ensure provisioning procedures are current and accurate. • Manages and processes Access Management tasks for opening and closing banking center or department transfers. • Route requests handled outside of Access Management team to appropriate business units per documentation. • Assist in enforcing security policies and procedures in the department, Dickinson Financial, and Affiliate Banks.
Qualifications:
Bachelor’s Degree in Information Technology or related field. Actual Technical experience can be substituted for education. • Must have advanced experience with Microsoft Excel. • Basic understanding of automation specific to windows based systems, troubleshooting, testing and data-processing knowledge is very beneficial. • Must be self motivated, confident, and comfortable learning about user security for many applications. • Must have excellent diagnostic and troubleshooting skills. • Must be able to successfully collaborate amongst peers, managers and executives both in written and verbal communication. • Must have experience providing customer service in an Enterprise level technical environment. • Must be able to respect and follow pre-determined procedures and processes. • Prior banking experience will be beneficial.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105

Full-Time
1111 Main Street
Kansas City, MO  64105
BSA Analyst
Summary: The BSA Analyst is responsible for the ongoing review of system-generated transaction monitoring reports and investigating situations involving unusual or suspicious activity of non-complex transactions. This position will also conduct the back-office processing for completion of Currency Transaction Reports (CTRs). Additionally, the BSA Analyst will review, maintain, and update data in other areas of compliance related to the BSA (Bank Secrecy Act) and other AML (anti-money laundering) laws and regulations. Principal Accountabilities: • Monitor daily and monthly reports for suspect transaction activity. • Investigate accounts and make recommendations to either clear or to further investigate. • Contact tellers and branch managers to clarify customer transaction intentions. • Make sound subjective decisions when suspicious activity is detected and document decisions accurately. • Maintain thorough case documentation, including but not limited to, customer statements, due diligence documents, transaction images, etc. • Present written suspicious activity report (SAR) recommendations to BSA Committee on case investigations • Analyze currency transaction data and complete CTRs electronically. • Assist with BSA document and data retention activities. • Attend BSA/AML compliance training sessions to remain up-to-date on industry best practices. • Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures. • Maintain current knowledge of laws, regulations, policies and procedures applicable to the job assignment. • Other duties related to BSA compliance as may be assigned. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work. • Proficient in Microsoft Word and Excel. Experience with Microsoft Access. • Excellent oral and written communication skills. • Strong organizational skills. • Ability to handle confidential information in a mature and professional manner. • Ability to work with minimal assistance. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Ability to conduct logical investigations. • Excellent time management skills and the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Ability to establish and maintain effective work relationships both internally and externally. Experience • Bachelor’s degree or three to five years of banking experience, with two years in BSA Compliance. • BSA certification, preferred Work Environment • Normal office environment with extensive use of computer. • Full-time position of at least 37.5 hours per week. • Flexible Hours, Monday - Friday
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
BSA/AML Officer
Summary: The BSA Officer reports to the Director of Compliance and is responsible for the oversight and management of the Dickinson Financial Corporation (“DFC”) BSA/AML Program. This is an enterprise-wide program for all DFC banks and is centralized in downtown Kansas City, MO. The BSA Officer is responsible for all aspects of the BSA/AML Program. This position is responsible for ensuring that all related actions are tracked to completion with accurate and timely reporting to the appropriate parties. Principal Accountabilities: • Maintain and manage a strong and effective BSA/AML program. • Work effectively and communicate confidently with OCC examiners and external auditors to deliver clean BSA exams and audits • Manage and assist the BSA team in its efforts of monitoring accounts for suspicious activity • Manage recommendations and filing of Suspicious Activity Reports, including meeting all filing deadlines and maintaining related documentation in accordance with BSA recordkeeping requirements • Manage the quarterly rules-based risk rating reviews in conjunction with the BSA Systems Administrator. • Ensure that strong documentation is maintained for all aspects of the BSA/AML program, including policies, procedures, and administrative material. • Assist in developing/maintaining bank-wide BSA/AML training material. • Assist the BSA team as need in investigation reports of unusual activity. • Manage sanctions screening processes, including OFAC and 314(a) screening. • Manage applicable reporting processes including SAR filings, CTR filings, and sanctions program filings. • Manage the efficient operation of various software programs as they are used in BSA in conjunction with BSA Systems Administrator. • Responsible for developing strategies for using the software applications to effectively detect suspicious activity. This includes working with the BSA Systems Administrator on tuning and optimization of the AML interdiction software. • Maintain current, Board-approved BSA/AML Risk Assessments. • Ensure that all related policies and procedures are clearly written and reflect current practice. • Review subpoenas and other court orders in order to determine if AML investigations should be opened on related accounts • Manage the CTR Exemption process. • Respond to law enforcement requests or supporting documentation for SAR filings. • Oversee testing and assurance of an effective Customer Identification Program (“CIP”). • Manage the customer due diligence process and ensure the operation of an effective customer risk rating process. • Manage and develop enhanced due diligence strategies for high-risk customers. • Coordinate account closure recommendations. • Create monthly reports for the Boards of Directors. • Assist in transaction testing of various types of BSA/AML processes. • Manage BSA document and data retention activities. • Work effectively with external and internal auditors as needed related to BSA audits and model validations. • Work effectively with the OCC in completion of exams in relations to BSA/AML matters. • Conduct all duties in compliance with applicable laws, regulations, and bank policies and procedures. • Maintain current knowledge of laws, regulations, policies and procedures applicable to BSA/AML/CFT. • Ensure that appropriate training is provided to all associate within the BSA/AML unit. • Effectively handle management and administrative duties related to BSA/AML employees, including performance and salary reviews, disciplinary action, and employee recognition. • Responsible for working with BSA associates on career development planning • Chair the BSA SAR Committee. • Work effectively with the Director of Compliance and BSA team to provide a strong BSA/AML program for the banks. • Foster and encourage a strong team environment. • Maintain an effective alliance with the Security/Fraud Investigator. • Other duties as assigned. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Focus, attention to detail, and problem-solving skills are required. • A demonstrable history of good management, career development, and coaching skills is required. • Ability to delegate appropriately and effectively. • Proficient in Microsoft Word and Excel. • Experience with BSA/AML interdiction software required. BAM and BAM+ software preferred. • Excellent interpersonal, oral, and written communication skills. • Excellent decision-making ability. • Strong organizational skills. • Ability to handle confidential information in a professional manner. • Ability to work with complex concepts with minimal assistance. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Ability to manage and conduct logical investigations. • Excellent time management skills with the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Bachelor’s degree or comparable experience with a minimum of 5 years of progressively responsible BSA/AML experience. • CAMS certification preferred. If not CAMS certified, must be eligible to sit for the exam and obtain certification within one year.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist II
Summary: This position provides phone and email support for a variety of different areas within the bank including branch, customer care center, eCommerce, loan operations and accounts payable. The primary responsibilities include ensuring proper deposit account documentation, performing account maintenance and archiving documents. This position supports all Dickinson Financial banks. Principal Accountabilities: • Perform account check back to ensure proper account set up and account documentation for deposit accounts including checking, savings, and certificates of deposit. • Scan and index account documentation and other bank records into permanent online storage system • Perform account maintenance and block posting using Navigator and/or Foxtrot. • Have knowledge and perform one of the following job duties: IRA accounts, business accounts, create and change Foxtrot Scripts or death review for the account types listed above. • Provide general support by answering questions over the phone or via email for branch employees, call center employees and employees from other departments.
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Chief People Officer
Summary: The Chief People Officer (CPO) will play an integral role in transforming how the Company thinks about people and culture while facilitating an environment that strikes the right balance between stewardship, service and financial results. Reporting to the CEO, the CPO serves as a key member of the executive team and will facilitate organizational change aligned with the strategic vision and objectives of the Company. Additionally, the CPO will lead and oversee the full range of Human Resource (HR) functions including talent acquisition, training and development, associate engagement and retention, leadership development, organizational design and effectiveness, performance management, associate relations, compensation and benefits. The CPO owns the Company’s first Pillar of Success — People and Culture — and will work with the CEO to engage associate’s heads and hearts, not just their hands, to create a strong and stable environment to support Company growth. Principal Accountabilities: HR Leadership • Participates in the development of strategic plans and programs as a partner with Business Units, but particularly from the perspective of the impact on our people. • Translates the strategic and tactical business plans into HR strategic and operational plans. • Evaluates and advises on the impact of long range planning of new programs / strategies and regulatory action as those items impact the attraction, motivation, change management, development and retention of the people resources of the Company. • Oversight for reporting and compliance of HR functions, lead the implementation of a new HCM System, and oversee the use of HR technologies to optimize human resource management. • Works with Business Units, develops proactive compensation and benefits programs to provide motivation, incentives and rewards for effective job performance. Monitors effective health and welfare protection for associates and look to add new benefits that will help make the Company more competitive for talent. • Continually assesses the competitiveness of all programs and practices against the relevant companies, industries and markets. • Leads HR due diligence for acquisitions. Able to analyze HR functions, policies, benefits and predict issues to be proactively addressed as part of any acquisition. • Develops and leads a strong human resources team that is a true partner in driving the business forward. Works with Business Unit Leaders to help achieve their goals through talent management and development. Talent Training and Development • Leads the development of strategies, implementation plans and programs to identify top talent within and outside the Company. • Develops programs to allow the Company to embrace applicants and associates of all backgrounds and to permit the full development and performance of all associates. • Implements skills tests and/or personality profiles to enhance the hiring or development process and identify competency, knowledge and skills related to Bank job functions. • Develops and implements as the owner or Business Partner competency-based training (teller, personal banker, OTJ, management, etc.). • Formalizes leadership development programs (internal and external) for associates identified as rising stars. • Builds the capacity of leaders across the organization by ensuring that managers are invested in talent development and equipped with the resources, skills and mindsets to effectively manage and develop their teams. • Implements strong talent planning and development activities to ensure ongoing individual development at all levels and strong succession plans for key roles. Associate Engagement / Retention • Assists with the development of a Rewards and Recognition Program. • Implements strategies to ensure associate engagement in the Company and our communities (coordinated efforts around community service opportunities, matching service hours, etc.) • Leads associate engagement surveys and develops related action plans. • Develops a communication strategy that focuses on associate opportunities and activities to reinforce Company culture of engagement. • Partners with marketing on associate events and functions to promote engagement and purpose. Communication and Change Management • Assist with development of communication plan to promote transparency and to include recognition and integration. • Lead team of change champions to promote and foster acceptance and buy-in of strategic objectives and initiatives. Culture • Works with CEO to develop a culture implementation and communication strategy to all associates across the Company to help increase associate satisfaction and output. • Helps build Company culture – facilitating an environment where associates live Company values. • Ensures that the Company’s evolving strategies, enterprise priorities, business initiatives and goals are aligned with its mission and core values. • Serves as a Champion for Company culture and core values to promote business excellence and ensure recognition as a top place to work. • Responsible for building a strong employment brand, messaging Company culture and values to associates and prospective associates, as well as monitoring and protecting employment brand in forums and online communities or engagement platforms.
Qualifications:
Minimum Qualifications: • Bachelor’s degree required with experience in human resource management or related field. • Master’s degree, as well as SPHR or like certifications preferred. • 5+ years of proven results leading high performing Human Resource functions. • Excellent vision, creativity, and strategic thinking skills. • Excellent project management and problem solving skills. • Experience with multi-state employers required. • Successful leadership of large scale transformations including cultural evolution. • Strong written and verbal communication, and presentation skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Commercial Banker II
Summary: The Senior Commercial Banking Officer’s primary roll will be to grow and retain profitable relationships within the bank’s commercial real estate lending segment. The candidate for this position must have the ability to critically review, analyze, structure, risk rate, and document commercial loans; cross sell other bank products; and attract new business to the bank. Strong credit analysis skills are required. This position involves both the comprehensive management of existing customer relationships, as well as the soliciting of new business opportunities through targeted prospects. Principal Responsibilities: • Solicit, analyze, structure, risk rate, present for approval, and coordinate the documentation of commercial loan requests. • Develop an understanding of the Bank’s Loan Policies and Guidelines for extension of credit and services to customers and prospects. • Identify opportunities for referral or other cross sell products and services including Consumer, Residential Mortgage, Treasury Management and Merchant Services. • Manage pipeline reporting and activities on his or her portfolio opportunities through the Bank’s CRM and workflow software systems (currently Salesforce and nCino). • Will typically build and/or oversee a portfolio of commercial loans of up to $50MM and serve as the primary relationship manager for customers within that portfolio with the goal to (a) identify and address the needs of those customers and (b) meet the objectives of the bank with respect to the portfolio managed. • May mentor and/or manage less experienced loan administrators, commercial lenders, and/or relationship managers. • Other miscellaneous duties as assigned by the Director of Commercial Lending; Chief Lending Officer; or Chief Credit Officer or their assigns.
Qualifications:
Minimum Qualifications: • Bachelors Degree Finance, Accounting, or Business Administration. • Eight or more years of related commercial lending or portfolio management experience. • Strong knowledge base of Kansas City and surrounding sub-markets. • Prior history of working through a CRM tools to manage prospects and customers. • Demonstration of successfully developing new business relationships within the Kansas City Region. • Knowledge and ability to cross sell other Bank Treasury Management products and services, where feasible. • Experience in the various types of lending such as, working capital lines of credit, equipment financing and term loans. The candidate should be goal-oriented. Strong leadership, planning, negotiating, and organizational skills are required. Excellent interpersonal, verbal, and written communication skills, including a demonstrated ability to communicate complex data and structural components to a variety of people, are also required. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team mentality.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Commercial Loan Closing Analyst
Summary: Loan Operations based position primarily responsible for supporting the Commercial Lending Staff with coordinating all loan closings. Principal Accountabilities: • Communicate with customers, staff, counsel, title companies, etc. to coordinate assigned closings • Review loan documents for accuracy • Synchronize the closing and funding of the loan transaction and ensure the loan is closed in accordance with loan approval • Respond to inquiries, resolve problems, and obtain additional documentation required to complete the loan file • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: • 5 years previous related experience Physical Requirements: The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Compliance Testing Analyst I
Summary: The Compliance Testing Analyst I assists in the implementation and daily operation of the financial institutions Compliance Testing Program. The Compliance Testing Analyst I is well-versed in federal and state banking regulations, and performs a variety of duties to assure regulatory requirements and operational policies and procedures are effectively implemented and monitored for all institutions. The Analyst I may conduct research, perform internal reviews, identify compliance problems and root cause, and work with associates outside the Compliance department to problem solve and justify testing findings, and provide detailed summaries to manager for review. Principal Accountabilities: • Perform testing as assigned in accordance with compliance testing program, including monthly, quarterly, and “as needed” testing tasks. • Engage in root cause analysis related to compliance testing errors. • Work with various business units as directed by manager. • Participate in interactive assessment sessions with the department manager. • Manage monthly training requirements, assigned testing, and report production. • Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures. • Maintain current knowledge of laws, regulations, policies and procedures applicable to the job assignment. • Assist in preparation for audits including collection and review of submitted materials. • Promote compliance, application of internal operating controls, and adherence to Bank policies and procedures. • Participate in Compliance team meetings as directed. • Complete other tasks as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree OR minimum of 2-3 years experience in Compliance, Internal Audit, or similar function in a financial institution OR 2+ years successfully working in a DFC department dealing with consumer products. • Completion of Basic Compliance School or comparable compliance training expected within first two years of hire. • Knowledge of lending, deposit, and/or operations compliance expected. Prior experience reviewing transaction and file documentation for compliance with applicable regulations a plus. • Must possess a working knowledge of basic bank operations. • Must have strong analytical, organizational, interpersonal, verbal and written communication skills. • Ability to work effectively both independently and as part of a team. • Ability to manage several assignments/reviews/projects simultaneously and meet deadlines. • Ability to learn quickly and adapt to change quickly and effectively. • Strong attention to detail in all job functions and ability to use sound judgment in decision making. • Strong PC skills, including MS Word and MS Excel. Physical Requirements: The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst I
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of non-complex credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Principal Accountabilities: The Credit Analyst I will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst I will generally have up to 3 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst I will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field.
 

Full-Time
Kansas City, MO  64105
Director of Mortgage
Summary: The Director of Mortgage is the top executive over the Mortgage Lending department for all Dickinson Financial Corporation owned banks. The Director is responsible for the day-to-day operations of the mortgage lending department that has offices in Arizona, Colorado, Kansas, and Missouri and originators working remotely outside those locations. In addition, the Director is responsible for developing and accomplishing annual strategic initiatives directed at achieving the Company’s overall strategic objectives. Principal Accountabilities: • Manages day-to-day functions of the mortgage lending department, including origination and operations functions, with the assistance of management-level direct reports. • Develops and implements best practices for the operations team including with respect to processing, underwriting, closing, and secondary market tasks to ensure efficient, highly effective mortgage banking operations. • Ensures achievement of production goals and growth of the mortgage portfolio through recruitment of successful mortgage originators and by attracting appropriate mortgage customers. • Develops and executes strategy for appropriate mix of portfolio and secondary market loans. • Proactively manages production, including leading regular sales meetings, continually monitoring pipeline and team’s daily sales activities, encouraging excellent performance, and sharing best sales practices. • Regularly reviews and responds to customer satisfaction survey data, including resolving any issues that could negatively impact Net Promoter Scores. Proactively implements changes to enhance mortgage banking customers’ experience. • Periodically attends closings to ensure optimum customer experience. • Maintains the Bank’s mortgage software systems, including responsibility for vendor relationships. • Ensures training and guidance to mortgage banking associates on all policy, procedures, and product compliance changes. • Implements mortgage banking product changes. • Prepares monthly loan production reports and regularly calculates commissions, incentives, and bonuses provided to associates under the Bank’s incentive compensation plans and other compensation agreements and policies. • Works closely with other departments concerning joint product and marketing efforts. • Remains knowledgeable about and ensures compliance with applicable regulations and laws, including CRA, HMDA, Bank Secrecy Act, the Patriot Act, and TRID. • Directly supervises other associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including desk locks, computer access and key access. • Other duties as assigned.
Qualifications:
Minimum Qualifications: • A Bachelor’s degree in Business Administration or related field. • Eight+ years’ experience in mortgage lending industry, preference given to experience at a banking institution and experience in Kansas City, Denver, Colorado Springs, and/or Phoenix markets. • Five+ years’ experience with regulatory exams related to mortgage banking. • Five+ years’ supervisory experience, managing a mortgage origination team. • Expert level knowledge of mortgage lending, including sales management, operations, and secondary market sales. • Expert knowledge in TRID regulations. • Proven ability to significantly increase a mortgage portfolio through personnel recruitment and by attracting quality mortgage customers. • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work are required. • Ability to manage professional level employees. • Proficient in Microsoft Word and Excel. • Excellent interpersonal and oral and written communication skills. • Experience making quick, high quality decisions on complex issues. • Strong organizational skills. • Ability to handle confidential information in a mature and professional manner. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Excellent time management skills and the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Ability to be Safe Act licensed and registered. • Local travel approximate 25%; air travel approximately 25%
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Financial Analyst I
Summary: Responsibilities include building financial models to analyze the performance of company initiatives, banking products and lines of business and prepare the associated reports to effectively communicate results. Functions will include evaluating new banking products, profitability analysis, potential acquisitions and special projects for executive management. Principal Accountabilities: The Financial Analyst will be able to perform the following tasks: • Create financial models to evaluate current initiatives throughout the company and provide decision support for business unit leaders. • Perform analysis of existing lines of business, including comparisons to industry benchmarks. • In conjunction with department management, analyze past results, identify trends and recommend improvements based on relevant metrics. • Prepare well-written financial analysis for presentation to executive management committee. • Assist with due diligence projects for acquisition candidates. • Other special projects or other tasks as required by supervisor. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: The Financial Analyst will generally have 1 to 3 years of experience with a financial institution, or similar work environment. The Financial Analyst should possess an undergraduate degree in accounting, finance, business administration, or a related field. The Financial Analyst will have high-level financial modeling abilities, the capacity to multi-task and have excellent time management and organizational skills. • Strong analytical, research and modeling skills with advanced knowledge of Microsoft Office software. • Self-starter with the ability to identify significant business issues while maintaining focus on details, clarity and accuracy. • Able to set priorities and manage multiple projects simultaneously. • Strong presentation, reporting and communication skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Image Proof Manager
This management position oversees a centralized balancing/proof function for multiple Fls and over 100 banking centers. In addition, the team reporting to this position reviews and releases mobile and ATM deposits and is responsibility for releasing posting files and sending outbound cash letters. The department is staffed from 6 a.m.to approximately 8 p.m. Monday through Friday and Saturday from 7 a.m. to 7 p.m.
Qualifications:
Requires strong supervisory experience managing a multi-function production department with hourly and daily production SLAs. Strong organizational and communication skills are vital. Must be flexible, able to multi-task, requires strong problem solving skills and the ability to work under deadlines while maintaining a positive approach. Experience in proof or in a teller supervisor role is required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Accounting Analyst
Summary: Monitoring, reporting, research, reconciliations, and transactions needed for all loans in the DFC loan portfolio. Principal Accountabilities: • Complete daily fluctuation analysis of loan related GL accounts. • Reconciliation of serviced participation GL and remittance of payments to participants daily. • Reconciliation of Loans in Process GL daily. • Monitoring & reporting for loans restricted by Borrowing base. • Addition and maintenance of financial loan covenant ticklers • Review and approval of loan advances for non-construction loans • Perform Line rating changes, ASC 310 reserve, V-trend, and Annual Review system maintenance • Commercial loan check-back after booking • Report daily large transactions to management • Post transactions and perform system maintenance for loan charge-offs, purges, and OREO transfer, sales and reserves. • Monitor & report Letter of Credits, loans secured by Public & Private Stock, and loans guaranteed by the Small Business Administration • Review and create various ad-hoc and scheduled reports. • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Accounting, Finance or Business Administration; 2-4 years accounting or commercial loan experience preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Document Processor
Summary: Loan Operations based position primarily responsible for creating loan documents for commercial loans not documented by in-house legal or outside counsel Principal Accountabilities: • Create loan documents on LaserPro software system. These documents will include: promissory notes, security agreements, UCC’s, mortgage/deeds of trust, guaranty agreements, and any other supporting documents • Update loan rates on the mainframe • Prepare internal participation certificates • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: 5 years previous related experience
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Loss Prevention Investigator I
Summary: The position requires a basic knowledge of deposit functions. The primary responsibility of this position is daily monitoring of transit checks deposited as part of the daily large item review. These individuals will also monitor our bill payment program utilizing specific methodologies developed in response to actual fraud events. These employees will be cross training on all functions of the department. Principal Accountabilities: • Review transit check deposits on a daily basis, checking for endorsements, approvals and verifying funds as needed. • Review reports through the banks bill payment program being alert to previously established patterns of fraudulent activity as well as new types of unusual or suspicious activity. • Assist branch employees in verifying checks they are presented by our customers for deposit. • Learn all functions in the department in order to assist where needed. • Respond to calls from law enforcement and other banks as necessary. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Prior banking experience is required, preferably in the retail banking or deposit operations area. Teller experience is very helpful. • Experience with Excel spreadsheets is required. • Ability to work with a computer proficiently. • Ability to communicate verbally and in written form effectively.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Full-Time
615 Metropolitan Ave.
(located right off post, adjacent to main entrance)
Leavenworth, KS  66048

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Part-Time
13471 Sgt Major Blvd.
Mail: PO Box 6071 El Paso, TX 79906
East Bliss, TX  79916

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
Bldg. 11566
PO Box 331029
Fort Lewis, WA  98433
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Product Support Manager III
Summary: Provides service support and service delivery of assigned banking applications and systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application/product development and support objectives. Performs business analysts and project management responsibilities for projects related to assigned systems. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions • Plan, test, and implement application changes and software updates. • Lead problem management and incident management efforts for high severity incidents. • Assume lead role in the planning and execution of bank system conversion and transition activities. • Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades). • Coordinate vendor efforts for development and support. Develop business requirements for projects and assigned systems. • Develop test plans for changes to assigned systems. • Develop comprehensive support plans and DR plans for assigned applications. • After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems. • Provide project management for banking application and IT projects. • Provide supervision, mentoring, and leadership to more junior product support managers. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. PMP Preferred. • Must have exceptional verbal and written communication skills. • Experience developing business requirements and business cases desired. • 8+ years of progressive experience in the support and development of banking applications.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
ROM Support Specialist II
Summary: This position provides phone and email support for a variety of different areas within the bank including ROM’s, branches, customer care center, loss prevention and charge off dept. The primary responsibilities include ensuring proper procedures are followed by the branches. Principal Accountabilities: • Have a working knowledge of Garnishments, Child Support and Tax Levies, check collections, Canadian Items, dormant and inactive accounts, Reg CC and Reg D. • Assist with Deposit Pro updates • Deluxe verification of check orders • Perform the processing of Foreign Currency • Order currency and maintain vaults for branch orders. Ensuring that all vaults are in balance, orders are correct and appropriate entries are ran on time. • Have knowledge of Integrated Teller and Supervisor • Perform block posting using Navigator and/or Foxtrot • Create and update bank policies and procedures • Ability to research accounts, transactions and differences • Process mail deposits • Perform various other duties such as tracking, special projects and training. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department such as Excel, E Vision, Navigator, Image Vision, Director, Deposit Pro, CETO and LiveCycle. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088
Recruit Marketing Specialist
Summary: The Recruit Marketing Specialist is responsible for the successful promotion and marketing of the bank’s products and services to the prospective recruit customers at the Recruit Training Center. Responsible to generate sales and promote bank products to qualified customers with ethical oversight of bank operations and adherence to all procedures. Responsible for providing a superior customer experience. Communicates effectively and is highly engaged and energized to speak publicly to large audiences. Principal Accountabilities: • Markets bank products to target customers outside the banking center by attending daily briefings at Naval Station Great Lakes and facilitating public presentations to new Recruits. Generates new business by explaining the Armed Forces Bank story and the features and benefits of bank products to a target audience. • Attends local functions and events primarily hosted by military groups located on the installation. • Identifies and pursues marketing opportunities to build brand awareness around the installation. • Builds relationships with key decision makers and influencers at the installation. Supports installation events and generates opportunities for programs that provide mutual benefit such as financial education initiatives. • Ensures customer experience is “fast, easy and personal” consistent with Company customer service standards. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Completes other specified duties as assigned. • Professionally and ethically represents the bank.
Qualifications:
Minimum Qualifications: • Military experience is preferred • Bachelor’s degree preferred. • 2+ years banking experience. • Engaging presentation delivery and facilitation skills. • Public speaking experience. • Marketing experience preferred. • Strong written and verbal communication skills. • High emotional intelligence with proven ability to be self-motivated. • Must be able to multi-task and be comfortable with on-the-job training. • Proficiency with common computer programs, including Microsoft Office and email. • Thorough understanding of retail deposit and loan products. • Flexibility in work schedule • Ability to obtain clearance to be on military base(s).
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Senior Credit Analyst
Summary: Responsible for the quality and consistency with respect to the credit analysts in the completion of financial analysis and underwriting of commercial credits. Manages workflow to insure that the Servicing Officer’s requests are handled in a timely manner. Provides training, mentorship, and development of credit analysts who report to the Senior Credit Analyst. Principal Accountabilities: • Successful supervision of credit analyst staff to be a trainer and mentor to credit analysts. • Review of credit analyst written credit analysis and to provide a complete package for loan officer and credit committee approval. • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credit will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Senior Credit Analyst will generally have 5 to 10 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Senior Credit Analyst will generally posses an undergraduate degree in the field of accounting, finance, real estate, business administration, or related field. The Senior Credit Analyst will ideally have supervisory experience and successful management of staff. The Senior Credit Analyst will have experience in larger size credits in excess of $1 million and preferably experience in large corporate credits. • Successful supervision of credit analysts to produce well-written and comprehensive credit analysis. Effectively mentoring credit analysts. • Ability to apply skills toward mentoring analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of complex credits. • Successful implementation and compliance with Bank policies and procedures. Ensures that staff is also in compliance with Bank credit policies and procedures. • Ability to develop management reporting and changes to departmental procedures as needed.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Senior Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
Bldg 3452 Broidy Rd
Building 3452
P.O. Box 16171
Mc Guire AFB, NJ  08641
Shift Supervisor
~Assigns teller duties and work schedules. ~Trains tellers in customer service and banking procedures. ~Responsible for teller staff development. ~Balances cash items daily. ~Implement procedures to improve performance of tellers ~Reviews large currency transactions and teller transaction reports on a daily basis. ~Deals with customer issues. ~Complies monthly Teller Over/Short reports and the Teller Transaction Report for all locations. ~Responsible for adherence to bank’s operational compliance and security policies and applicable state and federal laws. ~Ensures supply of money for branch’s needs based on legal requirements and business demand.
Qualifications:
Must be able to work scheduled hours that include weekends and overtime May require working in a standing or seated position for a continuous period of time Must have excellent customer service skills Prefer 3 years experience in a supervisory capacity Must be bondable
 

Full-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Full-Time
429 W. 18th St
Junction City, KS  66441
Soldier/Sailor Care Representative I
Summary: The Soldier/Sailor Care Representative (SCR) is responsible for developing business relationships on the installation and driving business to the banking center. The SCR represents the Bank at functions that provide exposure and involvement with important events on the installation. The SCR finds business and opens accounts outside of the banking center. Principal Accountabilities: • Creates an awareness of the Bank and the Bank brand. • Develops a plan to network on the installation outside of the banking center and increase our DDA base. • Interacts with Command at all levels, projecting a positive Bank image. • Generates new business by being the face of the Bank at In processing centers and Recruit School locations. • Manages banking relationships and is the contact for Command levels if a soldier/sailor has an issue. • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications: • Fifteen years previous Military experience • Strong networking capability on the designated installation • Strong interpersonal and communication skills • Energetic and self-motivated individual • Sales-oriented and customer service driven • Excellent communication skills, both written and verbal • Familiarity with consumer lending is a plus
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Systems Infrastructure Lead
Summary: The Server Infrastructure Lead’s role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes design, installation, and administration responsibilities for the Company’s storage environment. Ensuring the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management of the server infrastructure environment. The Server Infrastructure Lead will also serve as a technical lead for the Server Infrastructure team, assisting with knowledge and skill development of junior staff, provide direction to team members and perform limited management responsibilities. Principal Accountabilities: • Coordinate and collaborate with Network Communications, Business Solutions, and Database Administration teams to ensure availability, reliability, and scalability of corporate server and infrastructure environments to meet business demands. • Develop strategies for client/server implementations; lead or assist with architecting the infrastructure required to support those strategies. • Plan and implement server operating systems and hardware upgrades, maintenance fixes, and vendor supplied patches. • Plan and implement storage infrastructure upgrades, maintenance fixes, and vendor supplied patches. • Oversee the development of procedures for backups and restores, as well as monitor the performance, success or failure of these tasks. • Monitor and maintain inventory of all SAN, applicable network hardware, server class hardware, server racks, and KVM solutions in the core data centers. • Check help desk database for entries on server infrastructure and server infrastructure resource issues; prioritize and respond to incidents, work orders, and service requests as appropriate. • Manage enterprise directory services and supporting server infrastructure. • Lead, coordinate and participate in key process improvements as they relate to the server infrastructure. • Perform as technical lead for junior members of the Server Infrastructure team including assisting with training of new associates.
Qualifications:
Minimum Qualifications: • University degree in the field of computer science or management information systems or a related discipline. Degree may be substituted with equivalent work experience. • At least five years’ equivalent work experience in a senior technical analytical position responsible for managing server or infrastructure environments. • At least two years equivalent work experience in a technical lead or supervisory position of a server or infrastructure team. • Ten or more years over all in a technical role in IT. • Working experience and knowledge of the following: Data Protection Technologies, Certificates, LDAP, and Enterprise Class Storage Arrays. • Specific knowledge of server operating systems; Microsoft Windows Server and/or Micro Focus Open Enterprise Server. • Specific knowledge of directory services; Microsoft Active Directory and/or Micro Focus eDirectory. • Specific knowledge of storage technologies; preferably Hitachi Data Systems or EMC storage arrays. • Specific knowledge of virtualization technologies; VMWare. • Specific knowledge of server hardware; Cisco UCS and/or HP blade and rack mount servers. • Solid knowledge of SAN, NAS, DAS, RAID, SCSI, and Fibrechannel technologies and Fibrechannel infrastructure. • Experience with server performance tuning and monitoring tools. • Familiarity with TCP/IP network protocols, firewall management, and operating system configuration. • Working technical knowledge with scripting languages. • Business process and reengineering experience, as well as an understanding of the relationship between processes and policies. • Project management skills a definite asset. • Strong understanding of the organization’s goals and objectives. • Good written and oral communication skills; good interpersonal skills. • Ability to conduct research into server infrastructure issues and products as required. • Ability to present ideas in business-friendly and user-friendly language. • Highly self motivated and directed, with keen attention to detail. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize tasks in a high-pressure environment. • Strong customer service orientation. • Experience working in a team-oriented, collaborative environment. Certifications Preferred: MCSA, MCSE, OESCP, HDSCP, Server+
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Treasury Management Support Specialist I
Summary: The Treasury Management Support Specialist I is a part of a fast-paced work environment dedicated to delivering exemplary customer service to the bank’s business customers. They routinely process requests including the setup and maintenance of all treasury management products and are instrumental in maintaining those customer relationships. Tasks also include opening new accounts and various account and online banking maintenance. This representative troubleshoots incoming and escalated calls which may require solutions of a semi-technical nature. Principal Accountabilities: • Responsible for daily support of all treasury management products including remote deposit capture, ACH, and electronic banking • Research and respond to customer and internal inquiries of a moderately complex nature • Provide technical and product support to customers and bank staff • Communicate to customers regarding new functionality, enhancements or changes to products benefiting or affecting the customer • Ultimately display a working knowledge of all treasury management products and services • Adhere to all departmental policies and procedures • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Proven customer service skills • Strong problem solving skills • Good communication and organization skills • Strong attention to detail • Ability to prioritize work on a daily basis to meet deadlines • Experience with Microsoft Office • Previous financial services or customer service experience preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.