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Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Commercial Banker Trainee
Summary The Commercial Banker Trainee is part of the Commercial Banker Development Program. The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Principal Accountabilities: The Commercial Banker Trainee is part of the Commercial Banker Development Program which will provide training in commercial credit, loan review, loan operations, and commercial lending through shadowing a commercial lender. Within the Commercial Credit Department the Commercial Banker Trainee will receive training and then be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager. Within the Loan Review Department the Commercial Banker Trainee will receive on-the-job training and then will be able to perform the following tasks: • Review commercial credits to determine whether any change in risk rating should be made. • Prepare written reports of loan review findings. • Present to Loan Review Department supervisors on the findings during a specific commercial loan review. Within the Loan Officer shadowing process, the Commercial Banker Trainee will be able to perform the following tasks: • Assist the loan officer with creation of the Credit Approval Submission (CAS) document for loan approvals. • Assist the loan officer with borrower contact in obtaining financial information and other required loan documentation. • Conduct property inspections of collateral securing commercial loans. • Participate in loan meetings with borrowers and the Commercial Loan Officer. • Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of non complex credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. • The individual will be able to apply Bank Credit Underwriting standards to other functions including loan review and loan origination. The expectations will coincide with the Commercial Banker Trainee’s level of experience and after training programs.
Qualifications:
Minimum Qualifications: The Commercial Banker Trainee is part of the Commercial Banker Development Program (which is attached to this job description). The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Desirable skills include: • Strong ability to make presentations both in writing and orally. • Strong analytical skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Card Specialist I
Summary: This position is responsible for assisting with the daily operations of the credit card department. Principal Accountabilities: Specific duties include, but are not limited to: • Answering incoming phones calls and responding to written correspondence • Researching outages on General Ledger accounts used by the department • Performing balance transfers per customer requests • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report • Completing the Daily settlement reports with Fidelity Information Systems • Posting payments and adjustments to the credit cards • Responding to LiveCycle tickets • Checking the mail from customers and branches • Maintaining the credit card logs • Performing maintenance on customer credit card accounts • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval) • Researching Bankruptcy notices and marking accounts as such in FIS • Completing the Fin/CEN reports for the Compliance department • Input new card to FIS for issue to customer
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment • Must be able to multi-task to meet deadlines • Must show strong initiative • Must be able to prioritize workload independently • Possess good organizational skills • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times • Must have strong familiarity and working knowledge of MS Excel software • Previous banking experience required • A minimum of a high school diploma
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Customer Relations Specialist I
Summary: Responsible for assisting customers who have filed a complaint or who have escalated their issue to the Customer Relations department seeking resolution or explanation. Responsible for responding to and managing social media posts and comments and works with the Customer Relations team in closing the communication loop with quarterly customer surveys. Acts as an advocate for the customer explaining process or policy to ensure the customer experience is transparent and understandable. Coordinates with other departments to obtain research and to document resolution. Principal Accountabilities: • Ensures that customer issues or concerns brought to the department are responded to quickly and professionally. These customer issues or concerns can come through any channel including, but not limited to, Better Business Bureau, Office of the Comptroller of the Currency (OCC), FDIC, social media, LiveCycle, phone, email or customer survey responses. • Initiates research and assists in preparing written responses to the OCC, Better Business Bureaus and Attorney General in a timely manner. • Processes daily LiveCycle requests from the branches and Customer Care Center relative to customer complaints. • Takes escalated calls from any department within the company, including, Customer Care Center, internal back office departments, non-customer facing departments and branches. • Takes ownership of each complaint, issue or concern that a customer presents via any of the channels as mentioned above, at first point of contact, to final resolution including all documentation and follow up required. • Coordinates with other internal bank associates to obtain detailed information in regards to complaints. • Makes recommendations to improve customer experience in all areas of the bank and branches based on observations and evidence found within customer complaints, surveys or feedback. • Reviews customer complaints about banking products, customer service or employee interaction with the customer and determines the validity of the complaint. Makes recommendations to the appropriate department or manager for resolution. • Makes outbound calls to customers to address specific situations proactively. • Trouble shoots problems for customers. • Other related duties as assigned
Qualifications:
Minimum Qualifications: • Superior written and verbal communication skills. • Projects a courteous and professional attitude at all times. • Must be able to handle stressful customer interactions with customers who are upset or angry. • Must exhibit strong problem solving skills. • Must be able to multi-task in an environment with constantly changing priorities and deadlines as governed by customer interactions. • Strong regulatory compliance knowledge with the ability to watch for red flags. • Clearly understands purposes, objectives, practices and procedures of other bank departments. • Experience and skill using various bank and other software such as Evision, Director, Adobe Live Cycle, Word, Excel, is necessary. Knowledgeable about FDIC insurance rules and how to calculate coverage. • Good interpersonal skills. • Must be able to work varying scheduled shifts that will include days, nights, weekends, holidays and overtime as necessary. • Must be able to work in a team environment, but also be an independent worker who takes initiative in completing work in a timely manner. • Must have some working knowledge of social media channels such as LinkedIn, Instagram, Facebook and Twitter.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Document Processor
Summary: Loan Operations based position primarily responsible for creating loan documents for commercial loans not documented by in-house legal or outside counsel Principal Accountabilities: • Create loan documents on LaserPro software system. These documents will include: promissory notes, security agreements, UCC’s, mortgage/deeds of trust, guaranty agreements, and any other supporting documents • Update loan rates on the mainframe • Prepare internal participation certificates • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: 5 years previous related experience
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Operations Specialist
Summary: An Operations Specialist primary function is to execute new account opening for all military recruits while assisting in the promotion of Armed Forces Bank, N.A. Recruit Program. New account opening and promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters. Principal Accountabilities: • Perform new account opening for military recruits via Foxtrot spreadsheets and manual load through Navigator, which includes packaging and sending new account information. Additional new account opening for military recruits via Deposit Pro. • Assist in dual control role of instant issue debit card production to include daily, weekly, monthly, and quarterly audits of card materials/stock. • Load to Recruit Database cover letters/emails from incoming new account correspondence. Track and report new accounts opened from inactive stations and/or recruiters, special mailings, and results of superior outbound call methodologies. • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Operations Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position is executing new account opening for all recruits proficiency in Microsoft Word and Excel are required. Multi-tasking abilities required while a maintaining professional, pleasant, and friendly attitude. Professional telephone skills are a must. A Operations Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Part-Time
2348 Sijan Hall Dr.
U.S. Air Force Academy
Building 2348, Sijan Hall
USAF Academy, CO  80841

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
429 W. 18th St
Junction City, KS  66441

Full-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
550 Barnes Blvd.
P.O. Box 4038
McChord AFB, WA  98438
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Senior Internal Auditor
Summary: Executing of operational, compliance, financial, and other audits and special projects. Participating in audit planning and risk rating processes, preparing all audit work paper sections, discuss audit findings with the business units, and prepare draft audit reports. Establishing a rapport with management and staff of business units and building relationships with various corporate departments throughout the enterprise is a critical function for this role. Principal Accountabilities: Within the general guidelines provided by the Director of Internal Audit and/or Internal Audit Manager: • Conduct assigned audit engagements successfully from beginning to end. • Perform examination of organizational key functions to ensure that internal controls and safeguards are adequate, effective, and efficient. • Perform independent evaluations of ongoing projects. • Develop audit programs and testing procedures relevant to risk and test objectives. • Perform and document tests in accordance with department procedure and professional standards, and communicate results to the Director, Internal Audit Manager, Internal Audit, and business units. • Verify compliance with policies set forth by management and/or the board of directors. • Evaluate compliance with applicable banking regulations which include but not limited to: BSA, GLBA, TILA, RESPA, ECOA, HMDA, CRA, FCRA, Reg CC, Reg D, Reg E, etc. • Plan, perform, and report on the design and operating effectiveness of financial reporting controls under Federal Deposit Insurance Corporation Improve Act (FDICIA). • Prepare reports for presentation to management and the Audit Committee of the Board of Directors based upon findings discovered during internal audits. • Assist Internal Audit on the design and execution of continuous audit methodology, and reporting of results. • Support the department by developing strategies to improve internal controls and minimize risk, while keeping audit management informed of the status of audits in progress, communicating obstacles or significant audit findings as they arise. • Recommend financial and operational improvement suggestions for the Bank. • Constructively work with business operations to identify areas for improvement, while collectively agreeing on appropriate corrective actions, facilitating remediation efforts, and monitoring progress to ensure that business units and corporate departments are timely in addressing control weaknesses and process inefficiencies. • Develop and maintain effective interpersonal relationship with bank staff and management. • Provide assistance to external auditors and examiners. • Supervise and provide assistance to other Internal Audit staff. • Provide training to new employees when necessary. • Provide assistance with branch audits, special projects and assignments as needed.
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Accounting, Internal Auditing, Finance, or related field. • Minimum of 5 years experience in banking environment or related corporate audit. • Solid understanding and ability to apply risk and control concepts. • Knowledge of applicable federal and state regulations. • Strong listening, writing, and oral communication skills. • Unquestionable ethics and integrity, objectivity, probing inquisitiveness, and a high tolerance for stress under adversarial conditions. • Ability to read, write, hear and speak English. • Ability to meet work deadlines and work with all members in the Internal Audit Department and organization. • Strong ability to analyze a complex set of data and be able to extract information critical to quantifying the potential threat of exposure to the organization. • Excellent computer skills, including MS Office and ACL. Ability to learn new applications/software. Preferred Qualifications: • Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA) or other certification specific to Internal Audit. • Advanced degree in a related field. Previous Experience: • In excess of five years of public accounting experience, specializing in financial institutions, and/or bank internal audit experience, or combination thereof. • Understanding of assigned area of responsibility. • Prior experience in project management, audit program development, internal control consulting, and risk management utilizing various automated tools and techniques. Physical and Environmental Conditions: o The work environment is typical of a standard office setting. Position exists in an office environment requiring the incumbent to perform normal activities, but not limited to, sitting to write or use a computer or calculator, lifting, reaching, and bending for filing and retrieval of audit files, operating office equipment, navigating steps and operating elevators while carrying PC laptops, portable printers, and audit files (up to 40 pounds) to reach audit locations, etc. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication. o Must have access to a vehicle to travel from the office to remote locations when necessary. o Work extended hours from time to time. o Ability to travel up to 10% of the time. Working Relationships: May have contact with all levels of personnel, including branch personnel, auditee management and personnel, senior and executive officers of DFC and subsidiary financial institutions, and members of the BOD, external auditors and regulatory agency examiners, and other members in the Internal Audit Department.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Senior Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Full-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Full-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
1111 Main St
Kansas City, MO  64105
Temporary Marketing Specialist
Summary The Temporary Marketing Specialist will be responsible for partnering with the marketing team, internal clients and external agencies to design collateral and other materials supporting sales efforts consistent with internal branding requirements. Principal Accountabilities • Producing creative design ranging from independent development of concepts to implementation of modifications as needed by partners throughout the bank. This may include, but not be limited to, brochures, promotional materials, posters, web content and signage. • Provide ongoing expertise in managing the bank website content management system. This could include updates to the site, integration of new banners/content, creation of landing pages, managing vanity URLs and other needs as they are identified. • Develop and strengthen existing and new assets, including brand style guide to meet corporate and sales objectives. • Provide innovative, user-centric, information and visual design recommendations • Collaborate with a diverse team of partners including executive leadership, department heads and customer-facing associates including Banking Center Managers, Business Bankers, and Commercial Bankers to assist in meeting sales goals. • Participate in strategic conversations with focus on tactical execution and fulfillment. • Willingness and ability to perform according to company’s customer experience standard of Fast, Easy, and Personal. • Maintain confidentiality. • Ad hoc duties, as assigned.
Qualifications:
Minimum Qualifications • Excellent communication skills, both written and oral. • Superb attention to detail while juggling multiple projects, priorities and deadlines • Bachelor’s degree in Graphic Design, Multimedia or related discipline from an accredited college or university required • A minimum of 2-3 years of print, web, and presentation design experience • Demonstrated ability to develop conceptual visual ideas and execute against them to create innovative design solutions in a highly collaborative environment • Expert proficiency in current Mac versions of Adobe Creative Suite software, (InDesign, Photoshop, Illustrator, and Adobe Acrobat) and Microsoft PowerPoint and Word (animated GIF experience a plus). • Ability to work with brand identity systems and shared design projects
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Web Application Developer II
Summary: The Application Developer is responsible for the support of the bank’s Web applications, BPM and other customized applications utilized by internal and external bank system users. The developer will develop requirements, design, develop, test and deliver web sites, applications and other components for a banking environment. Enhancements and defect resolution will be required on an ongoing basis. Best practices and design methods will be utilized to insure the success of the projects. The developer will have the ability to create web applications and components from the requirements stage, through design, through production deployment. They will be required to have experience in graphics, layout, scripting, programming, as well as development involving compatibility and seamless integration with various technologies such as, but not limited to, Java, ColdFusion and action script. Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work by tight deadlines, are key attributes of this individual. Principal Accountabilities: • Operates effectively as a member of the development team. • Operates effectively as an individual for quick turnaround of enhancements and fixes. • Responsible for meeting expectations and deliverables on time and in high quality. • Responsible for the development of web applications and components. • Responsible for the design and development of web pages, graphics, multimedia, GUIs. • Effectively develops in a clean, well structured, easily maintainable format. • Utilizes storyboarding and graphic pre-designs where appropriate. • Demonstrates creative, technical and analytical skills. • Demonstrates ability to communicate effectively in both technical and business environments. • Manages time and multiple projects with estimated responsibilities as follows: 30 percent requirements and design, 20 percent coding, 20 percent testing, 20 percent support and communication tasks, 10 percent project management. • Maintains confidentiality of customer and associate information. • Works in the office during regular business hours and outside regular business hours, as needed. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Minimum of 3-5 years’ experience in developing Microsoft based applications, BMP development and/or website/web applications. • Strong knowledge of the SDLC process in a highly controlled production environment. • Solid understanding of navigation and GUI for maximizing usability. • Solid and demonstrated understanding of web application security principles. • An understanding of website analytics, reporting and business intelligence. • Front-end and some back-end development experience. More important is the experience of seamless integration of front- to back-end functionality. • Demonstrated experience with many of the following: LiveCycle/AEM Forms, JSP, JavaScript, XML, PHP, MS SQL Server, ColdFusion Server, CFML, CFScript, IIS, Windows Server environments. Additional experience in development of HTML, JavaScript, CSS, SQL, graphics creation with Photoshop, Illustrator, (Adobe Creative Suite), multimedia creation with Flash, ActionScript, Macromedia Studio. • Excellent written and oral communication skills. • Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment. • BS / BA university degree in computer science or equivalent experience, preferred. • Experience working in a bank or other financial institution, or working on software applications for the financial services industry, preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Web Application Developer III
Summary: The Application Developer is responsible for the support of the bank’s Web applications, BPM and other customized applications utilized by internal and external bank system users. The developer will develop requirements, design, develop, test and deliver web sites, applications and other components for a banking environment. Enhancements and defect resolution will be required on an ongoing basis. Best practices and design methods will be utilized to insure the success of the projects. The developer will have the ability to create web applications and components from the requirements stage, through design, through production deployment. They will be required to have experience in graphics, layout, scripting, programming, as well as development involving compatibility and seamless integration with various technologies such as, but not limited to, Java, ColdFusion and action script. Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work by tight deadlines, are key attributes of this individual. Principal Accountabilities: • Demonstrates ability to communicate effectively in both technical and business environments. • Demonstrates creative, technical and analytical skills. • Effectively develops in a clean, well structured, easily maintainable format. • Interacts with business and/or end user community to gather and analyze the technical requirements. • Leads the Design Phase of the project by providing technical expertise and direction. • Manages delivery of functional and non-functional requirements, including performance, scalability, availability, reliability and security. • Operates effectively as a member of the development team. • Operates effectively as an individual for quick turnaround of enhancements and fixes. • Responsible for meeting expectations and deliverables on time and in high quality. • Responsible for the design and development of web pages, graphics, multimedia, GUIs. • Responsible for the development of web applications and components. • Reviews the requirements for any new functionality or enhancements with management, assesses impact on the project timeline and updates the technical documentation for any new requirements which need to be incorporated into the system. • Utilizes storyboarding and graphic pre-designs where appropriate. • Manages time and multiple projects with estimated responsibilities as follows: 30 percent requirements and design, 20 percent coding, 20 percent testing, 20 percent support and communication tasks, 10 percent project management. • Maintains confidentiality of customer and associate information. • Works in the office during regular business hours and outside regular business hours, as needed. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Minimum of 5+ years experience in developing Microsoft based applications, BMP development and/or website/web applications. • Strong knowledge of the SDLC process in a highly controlled production environment. • Solid understanding of navigation and GUI for maximizing usability. • Solid and demonstrated understanding of web application security principles. • An understanding of website analytics, reporting and business intelligence. • Front-end and some back-end development experience. More important is the experience of seamless integration of front- to back-end functionality. • Demonstrated experience with many of the following: LiveCycle/AEM Forms, JSP, JavaScript, XML, PHP, MS SQL Server, ColdFusion Server, CFML, CFScript, IIS, Windows Server environments. Additional experience in development of HTML, JavaScript, CSS, SQL, graphics creation with Photoshop, Illustrator, (Adobe Creative Suite), multimedia creation with Flash, ActionScript, Macromedia Studio. • Excellent written and oral communication skills. • Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment. • BS / BA university degree in computer science or equivalent experience, preferred. • Experience working in a bank or other financial institution, or working on software applications for the financial services industry, preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.