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Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist II
Summary: This position provides phone and email support for a variety of different areas within the bank including branch, customer care center, eCommerce, loan operations and accounts payable. The primary responsibilities include ensuring proper deposit account documentation, performing account maintenance and archiving documents. This position supports all Dickinson Financial banks. Principal Accountabilities: • Perform account check back to ensure proper account set up and account documentation for deposit accounts including checking, savings, and certificates of deposit. • Scan and index account documentation and other bank records into permanent online storage system • Perform account maintenance and block posting using Navigator and/or Foxtrot. • Have knowledge and perform one of the following job duties: IRA accounts, business accounts, create and change Foxtrot Scripts or death review for the account types listed above. • Provide general support by answering questions over the phone or via email for branch employees, call center employees and employees from other departments.
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Commercial Banker Trainee
Summary The Commercial Banker Trainee is part of the Commercial Banker Development Program. The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Principal Accountabilities: The Commercial Banker Trainee is part of the Commercial Banker Development Program which will provide training in commercial credit, loan review, loan operations, and commercial lending through shadowing a commercial lender. Within the Commercial Credit Department the Commercial Banker Trainee will receive training and then be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager. Within the Loan Review Department the Commercial Banker Trainee will receive on-the-job training and then will be able to perform the following tasks: • Review commercial credits to determine whether any change in risk rating should be made. • Prepare written reports of loan review findings. • Present to Loan Review Department supervisors on the findings during a specific commercial loan review. Within the Loan Officer shadowing process, the Commercial Banker Trainee will be able to perform the following tasks: • Assist the loan officer with creation of the Credit Approval Submission (CAS) document for loan approvals. • Assist the loan officer with borrower contact in obtaining financial information and other required loan documentation. • Conduct property inspections of collateral securing commercial loans. • Participate in loan meetings with borrowers and the Commercial Loan Officer. • Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of non complex credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. • The individual will be able to apply Bank Credit Underwriting standards to other functions including loan review and loan origination. The expectations will coincide with the Commercial Banker Trainee’s level of experience and after training programs.
Qualifications:
Minimum Qualifications: The Commercial Banker Trainee is part of the Commercial Banker Development Program (which is attached to this job description). The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Desirable skills include: • Strong ability to make presentations both in writing and orally. • Strong analytical skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Commercial Loan Closing Analyst
Summary: Loan Operations based position primarily responsible for supporting the Commercial Lending Staff with coordinating all loan closings. Principal Accountabilities: • Communicate with customers, staff, counsel, title companies, etc. to coordinate assigned closings • Review loan documents for accuracy • Synchronize the closing and funding of the loan transaction and ensure the loan is closed in accordance with loan approval • Respond to inquiries, resolve problems, and obtain additional documentation required to complete the loan file • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: • 5 years previous related experience Physical Requirements: The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst I
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of non-complex credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Principal Accountabilities: The Credit Analyst I will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst I will generally have up to 3 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst I will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field.
 

Full-Time
Kansas City, MO  64105
Customer Relations Specialist I
Summary: Responsible for assisting customers who have filed a complaint or who have escalated their issue to the Customer Relations department seeking resolution or explanation. Responsible for responding to and managing social media posts and comments and works with the Customer Relations team in closing the communication loop with quarterly customer surveys. Acts as an advocate for the customer explaining process or policy to ensure the customer experience is transparent and understandable. Coordinates with other departments to obtain research and to document resolution. Principal Accountabilities: • Ensures that customer issues or concerns brought to the department are responded to quickly and professionally. These customer issues or concerns can come through any channel including, but not limited to, Better Business Bureau, Office of the Comptroller of the Currency (OCC), FDIC, social media, LiveCycle, phone, email or customer survey responses. • Initiates research and assists in preparing written responses to the OCC, Better Business Bureaus and Attorney General in a timely manner. • Processes daily LiveCycle requests from the branches and Customer Care Center relative to customer complaints. • Takes escalated calls from any department within the company, including, Customer Care Center, internal back office departments, non-customer facing departments and branches. • Takes ownership of each complaint, issue or concern that a customer presents via any of the channels as mentioned above, at first point of contact, to final resolution including all documentation and follow up required. • Coordinates with other internal bank associates to obtain detailed information in regards to complaints. • Makes recommendations to improve customer experience in all areas of the bank and branches based on observations and evidence found within customer complaints, surveys or feedback. • Reviews customer complaints about banking products, customer service or employee interaction with the customer and determines the validity of the complaint. Makes recommendations to the appropriate department or manager for resolution. • Makes outbound calls to customers to address specific situations proactively. • Trouble shoots problems for customers. • Other related duties as assigned
Qualifications:
Minimum Qualifications: • Superior written and verbal communication skills. • Projects a courteous and professional attitude at all times. • Must be able to handle stressful customer interactions with customers who are upset or angry. • Must exhibit strong problem solving skills. • Must be able to multi-task in an environment with constantly changing priorities and deadlines as governed by customer interactions. • Strong regulatory compliance knowledge with the ability to watch for red flags. • Clearly understands purposes, objectives, practices and procedures of other bank departments. • Experience and skill using various bank and other software such as Evision, Director, Adobe Live Cycle, Word, Excel, is necessary. Knowledgeable about FDIC insurance rules and how to calculate coverage. • Good interpersonal skills. • Must be able to work varying scheduled shifts that will include days, nights, weekends, holidays and overtime as necessary. • Must be able to work in a team environment, but also be an independent worker who takes initiative in completing work in a timely manner. • Must have some working knowledge of social media channels such as LinkedIn, Instagram, Facebook and Twitter.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Director of Mortgage
Summary: The Director of Mortgage is the top executive over the Mortgage Lending department for all Dickinson Financial Corporation owned banks. The Director is responsible for the day-to-day operations of the mortgage lending department that has offices in Arizona, Colorado, Kansas, and Missouri and originators working remotely outside those locations. In addition, the Director is responsible for developing and accomplishing annual strategic initiatives directed at achieving the Company’s overall strategic objectives. Principal Accountabilities: • Manages day-to-day functions of the mortgage lending department, including origination and operations functions, with the assistance of management-level direct reports. • Develops and implements best practices for the operations team including with respect to processing, underwriting, closing, and secondary market tasks to ensure efficient, highly effective mortgage banking operations. • Ensures achievement of production goals and growth of the mortgage portfolio through recruitment of successful mortgage originators and by attracting appropriate mortgage customers. • Develops and executes strategy for appropriate mix of portfolio and secondary market loans. • Proactively manages production, including leading regular sales meetings, continually monitoring pipeline and team’s daily sales activities, encouraging excellent performance, and sharing best sales practices. • Regularly reviews and responds to customer satisfaction survey data, including resolving any issues that could negatively impact Net Promoter Scores. Proactively implements changes to enhance mortgage banking customers’ experience. • Periodically attends closings to ensure optimum customer experience. • Maintains the Bank’s mortgage software systems, including responsibility for vendor relationships. • Ensures training and guidance to mortgage banking associates on all policy, procedures, and product compliance changes. • Implements mortgage banking product changes. • Prepares monthly loan production reports and regularly calculates commissions, incentives, and bonuses provided to associates under the Bank’s incentive compensation plans and other compensation agreements and policies. • Works closely with other departments concerning joint product and marketing efforts. • Remains knowledgeable about and ensures compliance with applicable regulations and laws, including CRA, HMDA, Bank Secrecy Act, the Patriot Act, and TRID. • Directly supervises other associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including desk locks, computer access and key access. • Other duties as assigned.
Qualifications:
Minimum Qualifications: • A Bachelor’s degree in Business Administration or related field. • Eight+ years’ experience in mortgage lending industry, preference given to experience at a banking institution and experience in Kansas City, Denver, Colorado Springs, and/or Phoenix markets. • Five+ years’ experience with regulatory exams related to mortgage banking. • Five+ years’ supervisory experience, managing a mortgage origination team. • Expert level knowledge of mortgage lending, including sales management, operations, and secondary market sales. • Expert knowledge in TRID regulations. • Proven ability to significantly increase a mortgage portfolio through personnel recruitment and by attracting quality mortgage customers. • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work are required. • Ability to manage professional level employees. • Proficient in Microsoft Word and Excel. • Excellent interpersonal and oral and written communication skills. • Experience making quick, high quality decisions on complex issues. • Strong organizational skills. • Ability to handle confidential information in a mature and professional manner. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Excellent time management skills and the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Ability to be Safe Act licensed and registered. • Local travel approximate 25%; air travel approximately 25%
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Documentation File Review Analyst I
Summary Perform post closing reviews of complex commercial loan transactions. Review and inventory documentation, and establish tickler set-up and monitoring. Principal Accountabilities • Inventory commercial loan files and verify required documents have been executed and received as per approved CAS • Set-up, monitor and clear all loan required ticklers items • Receive and inventory original loan documents • Research tickler questions and issues • Identify systemic loan document errors, or other issues, and report them to management in a timely manner. Assist in resolving identified issues. • Maintain a thorough working knowledge of the bank’s Loan Policy and Documentation Guidelines. • Responsible for training new additions to staff • Special Projects as Assigned • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications College degree or 3-5 years banking experience. Must have loan background, and familiarity with commercial loan and real estate documentation. Must possess strong PC skills, be detail oriented & have strong verbal and written communication skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Image Transaction Balancer I
Summary: Using FIS VisionIP software Image Proof Balancer works with an assigned group of branches across all DFC institutions on a daily basis to assure quality and accuracy of POD transactions through the branch capture image process. Principal Accountabilities: • Monitor ImageEOD email group to ensure timely response to branch request • Perform data entry on Reject, Account and Amount Queues • Resolve out of balance conditions • Send email to appropriate branch for assistance with out of balance condition, as needed • Monitor personal run group continuously throughout the day to ensure timely resolution on any out of balance condition or image quality issue • Perform end of day searches: – account validation– identifies misread account numbers; – duplicate detect–identifies duplicate presentments and posting • Close run files timely to meet deadlines
Qualifications:
Minimum Qualifications: 10 key by touch Previous teller experience a plus Familiar with windows based programs Good communication skills both written and verbal Ability to work in a fast past team environment Deadline driven and dependable
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Accounting Analyst
Summary: Monitoring, reporting, research, reconciliations, and transactions needed for all loans in the DFC loan portfolio. Principal Accountabilities: • Complete daily fluctuation analysis of loan related GL accounts. • Reconciliation of serviced participation GL and remittance of payments to participants daily. • Reconciliation of Loans in Process GL daily. • Monitoring & reporting for loans restricted by Borrowing base. • Addition and maintenance of financial loan covenant ticklers • Review and approval of loan advances for non-construction loans • Perform Line rating changes, ASC 310 reserve, V-trend, and Annual Review system maintenance • Commercial loan check-back after booking • Report daily large transactions to management • Post transactions and perform system maintenance for loan charge-offs, purges, and OREO transfer, sales and reserves. • Monitor & report Letter of Credits, loans secured by Public & Private Stock, and loans guaranteed by the Small Business Administration • Review and create various ad-hoc and scheduled reports. • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Accounting, Finance or Business Administration; 2-4 years accounting or commercial loan experience preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Document Processor
Summary: Loan Operations based position primarily responsible for creating loan documents for commercial loans not documented by in-house legal or outside counsel Principal Accountabilities: • Create loan documents on LaserPro software system. These documents will include: promissory notes, security agreements, UCC’s, mortgage/deeds of trust, guaranty agreements, and any other supporting documents • Update loan rates on the mainframe • Prepare internal participation certificates • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: 5 years previous related experience
EOE Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Mobile Deposit Review Clerk I
Summary: Using Fiserv Web Capture and Navigator software, the Mobile Deposit Review Clerk will accurately review and process Mobile deposits. The individual will be responsible for placing deposit delays based on item deposited and customer relationship with the bank. Principal Accountabilities: • Consistently monitor Web Capture for incoming customer deposits. • Examine deposited checks for endorsements/signatures. • Verify check information such as dates, bank names and legal amounts. • Ability to review customer relationship • Identify payee as they relate to account holder. • Review deposit accurately and determine if a delay should be placed on the item. • Send customer email notification of delayed deposits. • Utilize software to assist in the validity of deposited items. • Identify red flags based on reported items or account that would alert a fraudulent item. • Ability to make sound judgment based on good customer service vs. risk.
Qualifications:
Minimum Qualifications: High school diploma or equivalent 10 key by touch Previous Teller and or Deposit operation experience Good communication skills both verbal and written Strong attention to detail and ability to complete work accurately Must be self-motivated Must be able to multi task Basic office skills and equipment efficiency Must be able to handle working in a faced paced environment
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
13877 W. Thunderbird
Glendale, AZ  85307

Part-Time
Main Bank - Building 37
P.O. Box 10069
Fort Irwin, CA  92310

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
3301 Surface Navy Blvd.
Building 3301
San Diego, CA  92136

Full-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13427
Colorado Springs, CO  80902

Part-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13427
Colorado Springs, CO  80902

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
429 W. 18th St
Junction City, KS  66441

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Part-Time
13471 Sgt Major Blvd.
Mail: PO Box 6071 El Paso, TX 79906
East Bliss, TX  79916

Part-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
Bldg. 11566
PO Box 331029
Fort Lewis, WA  98433
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
2901 4th St
Leavenworth, KS  66048

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Product Support Manager III
Summary: Provides service support and service delivery of assigned banking applications and systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application/product development and support objectives. Performs business analysts and project management responsibilities for projects related to assigned systems. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions • Plan, test, and implement application changes and software updates. • Lead problem management and incident management efforts for high severity incidents. • Assume lead role in the planning and execution of bank system conversion and transition activities. • Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades). • Coordinate vendor efforts for development and support. Develop business requirements for projects and assigned systems. • Develop test plans for changes to assigned systems. • Develop comprehensive support plans and DR plans for assigned applications. • After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems. • Provide project management for banking application and IT projects. • Provide supervision, mentoring, and leadership to more junior product support managers.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. PMP Preferred. • Must have exceptional verbal and written communication skills. • Experience developing business requirements and business cases desired. • 8+ years of progressive experience in the support and development of banking applications. Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Finger activities. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Quality Assurance Analyst
Summary: Responsible for executing the daily requirements of the Quality Assurance program for Customer Care and the Universal Banking Center. The Quality Assurance Analyst completes evaluations and is responsible for providing documenting, creating reports and providing feedback for coaching of agents, leads, and supervisors. The QA Analyst is responsible for evaluating customer interactions against quality standards, summarizing details into formal and ad hoc reports, communicating results to agents, staff and management. The QA Analyst will also assist with research requests. The Quality Assurance Analyst will participate in the department’s training and development program through various forms of both personal and written communication. The QA Analyst will also participate in process documentation, process analysis and defining process requirements for both existing and new processes both within and outside of the Customer Care organization. Principal Accountabilities: • Completes multiple evaluations of monitored calls on each team member monthly. • Researches accounts to determine if proper procedures are followed. • Provides results to agents, staff and management to allow them to deliver coaching and training to agents and leads. • Tracks and monitors the department’s quality trends. • Assists with research and documentation related to process issues, customer service and inter- / intra-departmental issues. • Makes coaching and training recommendations that will address identified quality issues. • Ad hoc duties as assigned. • Regular attendance required, working at the worksite during regular and/or assigned business hours.
Qualifications:
Minimum Qualifications: • Contact center, retail or sales experience preferred. • Bank knowledge preferred. • Audit experience preferred. • Quality, customer service, contact center or sales experience preferred. • Good verbal and written communication skills • Friendly, helpful, positive attitude • The ability to work independently and as a team. • Proficient in the use of Microsoft Office products: Word, Excel, and PowerPoint.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Senior Credit Analyst
Summary: Responsible for the quality and consistency with respect to the credit analysts in the completion of financial analysis and underwriting of commercial credits. Manages workflow to insure that the Servicing Officer’s requests are handled in a timely manner. Provides training, mentorship, and development of credit analysts who report to the Senior Credit Analyst. Principal Accountabilities: • Successful supervision of credit analyst staff to be a trainer and mentor to credit analysts. • Review of credit analyst written credit analysis and to provide a complete package for loan officer and credit committee approval. • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credit will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Senior Credit Analyst will generally have 5 to 10 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Senior Credit Analyst will generally posses an undergraduate degree in the field of accounting, finance, real estate, business administration, or related field. The Senior Credit Analyst will ideally have supervisory experience and successful management of staff. The Senior Credit Analyst will have experience in larger size credits in excess of $1 million and preferably experience in large corporate credits. • Successful supervision of credit analysts to produce well-written and comprehensive credit analysis. Effectively mentoring credit analysts. • Ability to apply skills toward mentoring analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of complex credits. • Successful implementation and compliance with Bank policies and procedures. Ensures that staff is also in compliance with Bank credit policies and procedures. • Ability to develop management reporting and changes to departmental procedures as needed.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Senior Internal Auditor
Summary: Executing of operational, compliance, financial, and other audits and special projects. Participating in audit planning and risk rating processes, preparing all audit work paper sections, discuss audit findings with the business units, and prepare draft audit reports. Establishing a rapport with management and staff of business units and building relationships with various corporate departments throughout the enterprise is a critical function for this role. Principal Accountabilities: Within the general guidelines provided by the Director of Internal Audit and/or Internal Audit Manager: • Conduct assigned audit engagements successfully from beginning to end. • Perform examination of organizational key functions to ensure that internal controls and safeguards are adequate, effective, and efficient. • Perform independent evaluations of ongoing projects. • Develop audit programs and testing procedures relevant to risk and test objectives. • Perform and document tests in accordance with department procedure and professional standards, and communicate results to the Director, Internal Audit Manager, Internal Audit, and business units. • Verify compliance with policies set forth by management and/or the board of directors. • Evaluate compliance with applicable banking regulations which include but not limited to: BSA, GLBA, TILA, RESPA, ECOA, HMDA, CRA, FCRA, Reg CC, Reg D, Reg E, etc. • Plan, perform, and report on the design and operating effectiveness of financial reporting controls under Federal Deposit Insurance Corporation Improve Act (FDICIA). • Prepare reports for presentation to management and the Audit Committee of the Board of Directors based upon findings discovered during internal audits. • Assist Internal Audit on the design and execution of continuous audit methodology, and reporting of results. • Support the department by developing strategies to improve internal controls and minimize risk, while keeping audit management informed of the status of audits in progress, communicating obstacles or significant audit findings as they arise. • Recommend financial and operational improvement suggestions for the Bank. • Constructively work with business operations to identify areas for improvement, while collectively agreeing on appropriate corrective actions, facilitating remediation efforts, and monitoring progress to ensure that business units and corporate departments are timely in addressing control weaknesses and process inefficiencies. • Develop and maintain effective interpersonal relationship with bank staff and management. • Provide assistance to external auditors and examiners. • Supervise and provide assistance to other Internal Audit staff. • Provide training to new employees when necessary. • Provide assistance with branch audits, special projects and assignments as needed.
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Accounting, Internal Auditing, Finance, or related field. • Minimum of 5 years experience in banking environment or related corporate audit. • Solid understanding and ability to apply risk and control concepts. • Knowledge of applicable federal and state regulations. • Strong listening, writing, and oral communication skills. • Unquestionable ethics and integrity, objectivity, probing inquisitiveness, and a high tolerance for stress under adversarial conditions. • Ability to read, write, hear and speak English. • Ability to meet work deadlines and work with all members in the Internal Audit Department and organization. • Strong ability to analyze a complex set of data and be able to extract information critical to quantifying the potential threat of exposure to the organization. • Excellent computer skills, including MS Office and ACL. Ability to learn new applications/software. Preferred Qualifications: • Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA) or other certification specific to Internal Audit. • Advanced degree in a related field. Previous Experience: • In excess of five years of public accounting experience, specializing in financial institutions, and/or bank internal audit experience, or combination thereof. • Understanding of assigned area of responsibility. • Prior experience in project management, audit program development, internal control consulting, and risk management utilizing various automated tools and techniques. Physical and Environmental Conditions: o The work environment is typical of a standard office setting. Position exists in an office environment requiring the incumbent to perform normal activities, but not limited to, sitting to write or use a computer or calculator, lifting, reaching, and bending for filing and retrieval of audit files, operating office equipment, navigating steps and operating elevators while carrying PC laptops, portable printers, and audit files (up to 40 pounds) to reach audit locations, etc. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication. o Must have access to a vehicle to travel from the office to remote locations when necessary. o Work extended hours from time to time. o Ability to travel up to 10% of the time. Working Relationships: May have contact with all levels of personnel, including branch personnel, auditee management and personnel, senior and executive officers of DFC and subsidiary financial institutions, and members of the BOD, external auditors and regulatory agency examiners, and other members in the Internal Audit Department.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Senior Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Server Administrator II
Summary: The Server Administrator II’s role is to install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and to assist in developing processes and procedures for ongoing management of the server environment. Principal Accountabilities: •Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands. •Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches. •Check help desk database for entries on server and server resource issues; prioritize and respond to incidents, work orders, and service requests as appropriate. •Assist in management of enterprise directory services and supporting server infrastructure. •Participate in key process improvements as they relate to the client/server environment. •Maintain/Create Systems Documentation
Qualifications:
Minimum Qualifications: •University degree in the field of computer science or management information systems or a related discipline. Degree may be substituted with equivalent work experience. •At least three years’ equivalent work experience in a technical analytical position responsible for managing server environments. •Working experience and knowledge of the following: Data Protection Technologies, Certificates, LDAP, DNS, DHCP, and Web Services. •Specific knowledge of server operating systems; Microsoft Windows Server and/or Novell Open Enterprise Server. •Specific knowledge of directory services; Microsoft Active Directory and/or NetIQ eDirectory. •Experience with server performance tuning and monitoring tools. •Familiarity with TCP/IP network protocols, firewall management, and operating system configuration. •Working technical knowledge with scripting languages. •General knowledge of storage technologies such as SAN or NAS. •Good written and oral communication skills; good interpersonal skills. •Ability to conduct research into server issues and products as required. •Ability to present ideas in business-friendly and user- friendly language. •Highly self motivated and directed, with keen attention to detail. •Proven analytical and problem-solving abilities. •Ability to effectively prioritize tasks in a high-pressure environment. •Strong customer service orientation. •Experience working in a team-oriented, collaborative environment. Certifications Preferred: MCSA, MCSE, CNA, CNE
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641
Shift Supervisor
~Assigns teller duties and work schedules. ~Trains tellers in customer service and banking procedures. ~Responsible for teller staff development. ~Balances cash items daily. ~Implement procedures to improve performance of tellers ~Reviews large currency transactions and teller transaction reports on a daily basis. ~Deals with customer issues. ~Complies monthly Teller Over/Short reports and the Teller Transaction Report for all locations. ~Responsible for adherence to bank’s operational compliance and security policies and applicable state and federal laws. ~Ensures supply of money for branch’s needs based on legal requirements and business demand.
Qualifications:
Must be able to work scheduled hours that include weekends and overtime May require working in a standing or seated position for a continuous period of time Must have excellent customer service skills Prefer 3 years experience in a supervisory capacity Must be bondable
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
3301 Surface Navy Blvd.
Building 3301
San Diego, CA  92136

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
1111 Main St
Kansas City, MO  64105
Temporary Marketing Specialist
Summary The Temporary Marketing Specialist will be responsible for partnering with the marketing team, internal clients and external agencies to design collateral and other materials supporting sales efforts consistent with internal branding requirements. Principal Accountabilities • Producing creative design ranging from independent development of concepts to implementation of modifications as needed by partners throughout the bank. This may include, but not be limited to, brochures, promotional materials, posters, web content and signage. • Provide ongoing expertise in managing the bank website content management system. This could include updates to the site, integration of new banners/content, creation of landing pages, managing vanity URLs and other needs as they are identified. • Develop and strengthen existing and new assets, including brand style guide to meet corporate and sales objectives. • Provide innovative, user-centric, information and visual design recommendations • Collaborate with a diverse team of partners including executive leadership, department heads and customer-facing associates including Banking Center Managers, Business Bankers, and Commercial Bankers to assist in meeting sales goals. • Participate in strategic conversations with focus on tactical execution and fulfillment. • Willingness and ability to perform according to company’s customer experience standard of Fast, Easy, and Personal. • Maintain confidentiality. • Ad hoc duties, as assigned.
Qualifications:
Minimum Qualifications • Excellent communication skills, both written and oral. • Superb attention to detail while juggling multiple projects, priorities and deadlines • Bachelor’s degree in Graphic Design, Multimedia or related discipline from an accredited college or university required • A minimum of 2-3 years of print, web, and presentation design experience • Demonstrated ability to develop conceptual visual ideas and execute against them to create innovative design solutions in a highly collaborative environment • Expert proficiency in current Mac versions of Adobe Creative Suite software, (InDesign, Photoshop, Illustrator, and Adobe Acrobat) and Microsoft PowerPoint and Word (animated GIF experience a plus). • Ability to work with brand identity systems and shared design projects
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.