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Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
(Recruit) Account Specialist
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist Document Admin
Summary: This position provides phone and email support for a variety of different areas within the bank including branch, client care center, eCommerce, loan operations and accounts payable. The primary responsibilities include ensuring proper deposit account documentation, performing account maintenance and archiving documents. This position supports all Dickinson Financial banks. Principal Accountabilities: • Perform account check back to ensure proper account set up and account documentation for deposit accounts including checking, savings, and certificates of deposit. • Scan and index account documentation and other bank records into permanent online storage system • Perform account maintenance using Navigator . Provide general support by answering questions over the phone or via email for branch employees, call center employees and employees from other departments. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Commercial Banker II
Summary: The Senior Commercial Banking Officer’s primary roll will be to grow and retain profitable relationships within the bank’s Commercial Lending Department. The candidate for this position must have the ability to critically review, analyze, structure, risk rate, and document commercial loans; cross sell other bank products; and attract new business to the bank. Strong credit analysis skills are required. This position involves both the comprehensive management of existing customer relationships, as well as the soliciting of new business opportunities through targeted prospects. Principal Responsibilities: • Solicit, analyze, structure, risk rate, present for approval, and coordinate the documentation of commercial loan requests. • Develop an understanding of the Bank’s Loan Policies and Guidelines for extension of credit and services to customers and prospects. • Identify opportunities for referral or other cross sell products and services including Consumer, Residential Mortgage, Treasury Management and Merchant Services. • Manage pipeline reporting and activities on his or her portfolio opportunities through the Bank’s CRM and workflow software systems (currently Salesforce and nCino). • Will typically build and/or oversee a portfolio of commercial loans of up to $50MM and serve as the primary relationship manager for customers within that portfolio with the goal to (a) identify and address the needs of those customers and (b) meet the objectives of the bank with respect to the portfolio managed. • May mentor and/or manage less experienced loan administrators, commercial lenders, and/or relationship managers. • Other miscellaneous duties as assigned by the Director of Commercial Lending; Chief Lending Officer; or Chief Credit Officer or their assigns.
Qualifications:
Minimum Qualifications: • Bachelors Degree Finance, Accounting, or Business Administration. • Eight or more years of related commercial lending or portfolio management experience. • Strong knowledge base of Kansas City and surrounding sub-markets. • Prior history of working through a CRM tools to manage prospects and customers. • Demonstration of successfully developing new business relationships within the Kansas City Region. • Knowledge and ability to cross sell other Bank Treasury Management products and services, where feasible. • Experience in the various types of lending such as, working capital lines of credit, equipment financing and term loans. The candidate should be goal-oriented. Strong leadership, planning, negotiating, and organizational skills are required. Excellent interpersonal, verbal, and written communication skills, including a demonstrated ability to communicate complex data and structural components to a variety of people, are also required. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team mentality.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Administration Support
Summary: Provide administrative support for Credit Administration and National Commercial Real Estate Division. Be a champion and end user expert of the nCino Commercial Lending Platform ensuring the company is maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. Monitor ongoing use of the nCino platform and workflows to ensure system is operating as intended. Principal Accountabilities: 1. nCino administration & support a. Provide day to day nCino support for commercial lending personnel. First point of contact for nCino related questions. b. Monitor system imports to ensure proper functioning c. Be able to perform various system administration functions as a back up to the Salesforce System Administrator d. Maintain and update list of users to ensure licenses are properly utilized e. Monitor work flows to ensure system (approvals/notifications/automated process) is functioning properly and that commercial lending personnel are following procedures. f. Data quality activities such as deleting/cleaning up unneeded records and reassigning records g. Assist with report/dashboard requests h. Provide end user training i. Prepare nCino related KPI reporting j. Prepare/maintain/distribute nCino related communications/tips/reminders k. Maintain/track list of requested enhancements l. Monitor status/resolution of outstanding cases m. Run nCino user group n. Document/maintain internal procedures/policies o. Stay abreast of nCino best practices and make recommendations where appropriate 2. Provide ongoing administration support for National Commercial Real Estate a. Route due diligence items and loan documents to document management system b. Assist with collection of tickler items including taxes and insurance c. Various administrative functions such as scheduling, creating help tickets and sending overnight packages 3. Critical Exceptions/Ticklers a. Assist with ongoing critical exception process to maintain overall exception level within bank’s 10% goal i. Pre Month End reports ii. Follow up on individual larger items as necessary iii. Field loan officer questions b. Assist with waiver process/first point of contact on waivers c. Assist users with FinancialTools report questions 4. Coordinate Quarterly Problem Loan meeting process a. Set up meeting and send reminders b. Collect PLUs for quarterly meeting c. Create schedule/agenda for meeting d. Maintain meeting minutes e. Obtain final PLUs post meeting with appropriate approvals. 5. Serve as ECC back up 6. Prepare and distribute Salesforce/nCino weekly pipeline 7. Other duties as assigned
Qualifications:
Minimum Qualifications: • Bachelor’s degree or equivalent combination of education and work experience • 3 -5 years plus banking experience, preferably in commercial banking • Excellent project management and organization skills • Ability to work independently, as well as part of a team on multiple projects Excellent written and oral communication skills as well as the ability to speak in front of large groups The candidate should be goal-oriented. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team building spirit.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Director of Mortgage
Summary: The Director of Mortgage is the top executive over the Mortgage Lending department for all Dickinson Financial Corporation owned banks. The Director is responsible for the day-to-day operations of the mortgage lending department that has offices in Arizona, Colorado, Kansas, and Missouri and originators working remotely outside those locations. In addition, the Director is responsible for developing and accomplishing annual strategic initiatives directed at achieving the Company’s overall strategic objectives. Principal Accountabilities: • Manages day-to-day functions of the mortgage lending department, including origination and operations functions, with the assistance of management-level direct reports. • Develops and implements best practices for the operations team including with respect to processing, underwriting, closing, and secondary market tasks to ensure efficient, highly effective mortgage banking operations. • Ensures achievement of production goals and growth of the mortgage portfolio through recruitment of successful mortgage originators and by attracting appropriate mortgage customers. • Develops and executes strategy for appropriate mix of portfolio and secondary market loans. • Proactively manages production, including leading regular sales meetings, continually monitoring pipeline and team’s daily sales activities, encouraging excellent performance, and sharing best sales practices. • Regularly reviews and responds to customer satisfaction survey data, including resolving any issues that could negatively impact Net Promoter Scores. Proactively implements changes to enhance mortgage banking customers’ experience. • Periodically attends closings to ensure optimum customer experience. • Maintains the Bank’s mortgage software systems, including responsibility for vendor relationships. • Ensures training and guidance to mortgage banking associates on all policy, procedures, and product compliance changes. • Implements mortgage banking product changes. • Prepares monthly loan production reports and regularly calculates commissions, incentives, and bonuses provided to associates under the Bank’s incentive compensation plans and other compensation agreements and policies. • Works closely with other departments concerning joint product and marketing efforts. • Remains knowledgeable about and ensures compliance with applicable regulations and laws, including CRA, HMDA, Bank Secrecy Act, the Patriot Act, and TRID. • Directly supervises other associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including desk locks, computer access and key access. • Other duties as assigned.
Qualifications:
Minimum Qualifications: • A Bachelor’s degree in Business Administration or related field. • Eight+ years’ experience in mortgage lending industry, preference given to experience at a banking institution and experience in Kansas City, Denver, Colorado Springs, and/or Phoenix markets. • Five+ years’ experience with regulatory exams related to mortgage banking. • Five+ years’ supervisory experience, managing a mortgage origination team. • Expert level knowledge of mortgage lending, including sales management, operations, and secondary market sales. • Expert knowledge in TRID regulations. • Proven ability to significantly increase a mortgage portfolio through personnel recruitment and by attracting quality mortgage customers. • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work are required. • Ability to manage professional level employees. • Proficient in Microsoft Word and Excel. • Excellent interpersonal and oral and written communication skills. • Experience making quick, high quality decisions on complex issues. • Strong organizational skills. • Ability to handle confidential information in a mature and professional manner. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Excellent time management skills and the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Ability to be Safe Act licensed and registered. • Local travel approximate 25%; air travel approximately 25%
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Employee Relations Manager
Summary: The Manager of Recruitment and Associate Relations is responsible for planning, developing, recommending, and implementing the recruitment and associate relations support functions for the organization consistent with the direction provided by the Director of Human Resources and the company’s strategic objectives. Functional areas include recruitment, performance management, employee relations, discipline, safety, affirmative action and EEO, investigations, and HR-related training. Principal Accountabilities: • Supervises a staff and is responsible for hiring to fill open positions; orients new HR Associate Relations and Recruitment employees to their role, department and organization; trains employees on new tasks as they are assigned or updated; plans, prioritizes, schedules and/or assigns work to achieve department/branch objectives; sets hours of work and determines appropriate staffing levels; oversees workflow and determines the appropriate methods/techniques for completing work; evaluates associate performance; coaches and develops associates for career growth; recommends rates of pay; acts on associate problems to include recommending and administering discipline when appropriate. • Embraces the organization’s mission and actively models the Pillar Values. Places importance on the People and Culture impact of business decisions. Leads by example, is a positive supporter (agent) of organizational change, and supports long-term success of associates through coaching, training, and performance management. Serves as an ambassador in the community where we do business, promoting the Six Pillar Values in all interactions on behalf of the Company. • Through own work and the work of team members, achieves the annual goals and objectives of the Associate Relations department in alignment with the HR department and Company strategic initiatives and objectives. • Manages and models a business partner mind-set to guide change and facilitate the adoption and implementation of management and HR best practices. • Ensures regulatory compliance with legal requirements pertinent to the day-to-day management of employees; coordinate with the Associate Services team members to ensure consistent, appropriate application of all company policies, employment and labor laws and other applicable regulations; collaborate with the legal department when necessary. Conducts routine or periodic audits to ensure requirements are being met. • Interprets human resources policy to company management • Acts as a trusted advisor to both management and associates on associate relations issues. Serves as a link between associates and management by handling questions, mediating disputes, administering discipline, assisting in the preparation of associate development plans, and helping to resolve work-related issues. Actively coaches and mentors management through performance processes, as needed. • Finds ways to increase morale, strengthen workplace relationships, and boost productivity and retention both at the department and organizational level. Utilizes various sources to gather and analyze data to identify issues and propose effective solutions. • Maintains minimal company exposure to lawsuits while fostering a productive and healthy associate-employer relationship. • Investigates complaints of illegal or prohibited conduct, including harassment, discrimination, retaliation, favoritism, conflicts of interest, and bullying. Works with legal department and/or Bank Security Officer on investigations, where appropriate. Writes reports and recommendations on investigated matters. Oversees implementation of recommended actions. • Reviews and approves terminations recommended by business managers ensuring decisions are made fairly and consistent with policy, practice and applicable law. • Keeps abreast of federal and state employment and labor laws to be a trusted advisor to management and to work with the Director of Human Resources to ensure compliance with those laws, including but not limited to EEO, Affirmative Action, FMLA, ADAAA, FLSA, NLRA, ADEA, USERRA, VEVRAA, HIPAA, OSHA, and Title VII of the Civil Rights Act of 1964, NMLS registration, FDIC compliance, and military base access. • Keeps abreast of current standards in recruitment and candidate sourcing, to include background checks and assessments. • Maintains positive, collaborative, and pro-active relationships with all associates, including company leaders to maintain business-relevant, strong working relationships. Resolves issues with associate and management satisfaction with services provided. • Works with Director of Human Resources to develop, recommend and administer human resources policies and programs. Trains and supports management in the administration and implementation of such policies and programs. • Assists Director of Human Resources in maintaining the integrity of the compensation administration process and FLSA classification. • Coordinates recruitment solutions for senior level and management positions for the organization, including, where requested, assistance with selection and screening, credentialing, and executing offers of employment. • Oversees the recruitment function to ensure service-levels are being met in accordance with established metrics. • Oversees human resources orientation of new associates, as well as, the Company’s performance management program. • Develops and delivers HR training as needed or requested by the Director of Human Resources. Manages comprehensive harassment training to include regular, appropriate training sessions. • Assists with emergency response, disaster recovery, and business continuity functions of the human resources department. • Assigns and manages hiring, turnover and other human resources metrics to identify areas of improvement and program effectiveness. • Maintains confidentiality of personnel issues. • Additional duties as assigned. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Human Resources, Human Resources Administration, Business Administration, or related field. • Minimum of seven (7) years’ experience in human resources that specifically encompasses associate relations functions. • Minimum of five years’ supervisory experience. • Strong experience working in a human resources role as a business partner. • SHRM or HRCI certification • Extensive knowledge of employment and labor laws. • Must have excellent verbal and written communication skills and be able to provide evidence of the same. • Demonstrated excellent judgment concerning employee relations issues. • Proven interpersonal, diplomatic and negotiation skills to deal with employees across all levels and departments. • Proven influencer; demonstrated ability to coach and counsel both associates and management. • Willing to travel – 10% Preferred Knowledge and Skills • Excellent time management and organization skills. • Proficiency in MS Office suite of products. • Experience in collaborating with and presenting to senior business contributors. • Business acumen • SHRM – SCP, SPHR or GPHR preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Accounting Analyst
Dickinson Financial Corporation (DFC), headquartered in Kansas City, MO, is a unique franchise with two banking subsidiaries (Armed Forces Bank, Academy Bank) that serve customers through military, community and commercial banking lines of business. DFC provides a broad array of products and services to its 280,000 plus customers through an extensive network of retail branches located on military installations, inside Walmart stores, and at traditional retail location in 17 states. Our organization is currently seeking an experienced Loan Accounting Analyst to monitor, report, research and reconcile transactions needed for all loans in the Company portfolio. Principal accountabilities include: Completing daily analysis of loan related GL accounts; reconciliation of GL and remittance of payments for participation; review and approval of loan advances for non-construction loans; perform system maintenance; perform commercial loan check-back after booking; report daily large transactions to management; post transactions and perform system maintenance for loan charge-off, purges, foreclosure, sales and reserves; monitor and report Letter of Credits, loans secured by public and private stock and guaranteed by the Small Business Administration; review and create various ad hoc and scheduled reports.
Qualifications:
Position requires a Bachelor's degree in Accounting, Finance or Business Administration, or, equivalent work experience in commercial loan operations; 2-4 years of clerical accounting/bookkeeping experience; commercial loan experience is helpful; regular attendance and working at the work site during regular and/or assigned hours is required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Main Bank - Building 37
P.O. Box 10069
Fort Irwin, CA  92310
Military Banking Center Manager I
Summary: The Military Banking Center Manager I is responsible for the overall business operations of an assigned banking center. Responsible for managing a profitable banking center by supervising his or her team to generate sales and promote bank products to qualified customers with ethical oversight of bank operations and adherence to all procedures. Responsible for expense control in staffing and all banking center expenditures. Creates a positive work environment that provides superior customer experiences and Associate engagement. Provides positive leadership and establishes key priorities with strategic planning on the installation. Military Banking Center Manager I is typically assigned to a banking center with fewer than 500 demand deposit accounts. Principal Accountabilities: • Measures and manages sales at assigned location based on daily, weekly and monthly budgeted goals. • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products that are relevant and beneficial to current bank customers. • Attends local functions and events primarily hosted by military groups located on the installation. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities. • Identifies and pursues marketing opportunities around the installation. • Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware of and compliant with the Operating Agreement for the installation. • Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation. • Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards. • Manages multiple ATM locations in the market. Ensures ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to customers and non customers. Identifies and recommends placements for new ATMs as they may arise. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop Associates in the banking center. • Responsible for knowing, following and ensuring all banking center Associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all Associates. • Ensures customer experience is “fast, easy and personal” consistent with Company customer service standards. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for Associates to conduct banking business. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Completes other specified duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree preferred. • 2+ years banking center experience. • 2+ years management/supervisory experience. • Sales or networking background preferred. • Proven track record of business development skills. • Strong written and verbal communication skills. • Basic math, counting, and cash handling skills. • High emotional intelligence with proven ability to motivate and coach others. • Must be able to multi-task and be comfortable with on-the-job training. • Proficiency with common computer programs, including Microsoft Office and email. • Thorough understanding of retail deposit and loan products. • Ability to be NMLS licensed and registered. • Ability to obtain clearance to be on military base(s).
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Mobile Deposit Review Clerk I
This position works in a fast paced production environment. Being able to meet deadlines consistently throughout the day is required in order to maintain the service level agreement we have with our clients. Punctuality is critical to meeting these deadlines as well as to to provide the best client experience possible. Mobile deposits are reviewed continuously throughout the day by using Fiserv Web Capture and Navigator software. The clerk will accurately and efficiently review and process mobile deposits. The associate will also apply deposit availability delays as appropriate based on the client’s overall relationship with the bank and internal procedures, notifying the client via email communication of the delay. • Monitor Web Capture for incoming client deposits. • Examine deposited checks for endorsements. • Verify check information such as dates, bank names and legal amounts. • Identify payee and account holder. • Review deposit and determine if a delay should be placed on the item. • Send customer email notification of delayed deposit. • Verify deposited check in Evision. • Regular attendance and arriving on time for the scheduled shift is a must.
Qualifications:
Provide excellent client service by meeting SLAs for mobile deposits • Must be able to multi-task in a fast paced environment • Must have strong problem solving skills and good decision making skills. Must apply banking knowledge to detect fraudulent items presented for deposit • Must be 10-key proficient • Be able to communicate effectively both in writing and verbally • Self-motivated and reliable.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Mortgage Loan Processor II
Summary: The Mortgage Loan Processor II is expected to process residential mortgage loans in adherence to product, investor and agency guidelines, follow applicable laws and regulations, as well as company standards. Act as a liaison between loan officers, customers and various departments throughout the company. Principal Accountabilities: Primary responsibilities include but are not limited to: • Process loan applications within designated time frames and update the loan origination system (LOS) daily to ensure accuracy of reporting and loan status. • Gather necessary documents to process loans and perform an initial review to determine likelihood of approval by analyzing credit, capacity and collateral to investor guidelines. • Be proactive in contacting the necessary parties to obtain all needed information to ensure commitment and closing dates are met. • Review residential loan documentation regarding borrower employment, assets and liabilities to verify completeness, accuracy, and compliance. • Request appraisals, payoffs, inspections, mortgage insurance and other items through the appropriate vendors. • Submit, review and/or analyze automated underwriting findings and documentation provided by borrowers. • Accountable for delivering a complete file to underwriting and closing by ensuring all conditions are cleared in a timely manner. • Assist fellow team members, Loan Officers, Underwriters and Closers to ensure a smooth production flow of loans to our investors. • Other duties as assigned.
Qualifications:
Minimum Qualifications: The requirements below are indicative of the skills, knowledge and ability for success in this position. • Must work well in a fast paced environment and be able to adapt to change. • Show initiative, multi-task and possess good organizational skills. • Possess interpersonal skills to communicate with customers, vendors, and fellow employees in a professional manner at all times. • Knowledge of guidelines and procedures for FHA, VA and Conventional loan products. • Experience with the loan originations system, Encompass, is a plus. • A minimum of a high school education and five years’ experience as a mortgage loan processor. This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Network Engineer III
The Network Engineer III’s role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. Planning, designing, and developing LANs and WANs across the entire organization achieve these tasks. The Network Engineer III will lead the network team to solve network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Principal Accountabilities: Design and deploy company LANs, WANS, and wireless networks, including servers, routers, switches, UPS’s, and other hardware. Configure networks to ensure their smooth, and reliable operation for fulfilling business objectives, and processes. Monitor network performance, and troubleshoot problem areas as needed. Collaborate with department leaders to assess near and long-term network capacity needs. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Practice network asset management, including maintenance of network component inventory, and related documentation, and technical specifications information. Participate in managing all network security solutions. Perform complex equipment configuration for all types of voice, data, and security equipment. Instruct junior networking staff in DFC corporate network design, infrastructure management, and all operational methodologies for the entire enterprise.
Qualifications:
College degree in computer technology, or networking, seven plus years of experience in the computer and networking fields.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
52035 Arizona St.
Building 52035
Mailing address: P.O. Box 12778
Fort Huachuca, AZ  85670

Part-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Part-Time
Main Bank - Building 37
P.O. Box 10069
Fort Irwin, CA  92310

Part-Time
Main Bank - Building 37
P.O. Box 10069
Fort Irwin, CA  92310

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
615 Metropolitan Ave.
(located right off post, adjacent to main entrance)
Leavenworth, KS  66048

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Part-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Part-Time
Bldg. 11566
PO Box 331029
Fort Lewis, WA  98433

Part-Time
Building 504
McChord AFB, WA  98438

Full-Time
Building 504
McChord AFB, WA  98438
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Post-Closing and Loan Coordinator
Summary: This position will be supporting the centralized small business lending initiative through input of financial and personal information to a scoring model. Included in this function is ratio analysis sufficient for credit decisions. It will also support the outsourced consumer collection process which includes accounting and daily processing associated with recovery. Principal Accountabilities: • Perform input and analytics to provide full underwriting package to lender for credit decision utilizing a centralized small business scoring system • Provide accounting support and reconciliation of accounts referred to a third party collection agency. Includes payments, contingency fee reconciliation, reporting, and communication with third party. • Identification and allocation of funds to reduce losses on consumer credit. • Provide reporting support for manager which will include creating a timeline for required reporting and associated actions. • Accountability for timely and accurate follow-up to duties including regulatory compliance. • Provide support in customer contact area. • Create and update department procedures. • Maintain customer confidentiality. • Request UCC searches. • Prepare small business agreement or request documents depending on loan size. • Additional duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelors degree preferred • Preferred 3+ years banking experience; collections experience is a plus but not required • Preferred 3+ years of experience in an office environment • Proficiency with common computer programs (i.e. Windows, MS Office, email, etc.) • Must be able to multi-task and be comfortable with on-the-job training • Strong written and verbal communication skills • Self-motivated
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
3301 Surface Navy Blvd.
Building 3301
San Diego, CA  92136
Soldier/Sailor Care Representative I
Summary: The Soldier/Sailor Care Representative (SCR) is responsible for developing business relationships on the installation and driving business to the banking center. The SCR represents the Bank at functions that provide exposure and involvement with important events on the installation. The SCR finds business and opens accounts outside of the banking center. Principal Accountabilities: • Creates an awareness of the Bank and the Bank brand. • Develops a plan to network on the installation outside of the banking center and increase our DDA base. • Interacts with Command at all levels, projecting a positive Bank image. • Generates new business by being the face of the Bank at In processing centers and Recruit School locations. • Manages banking relationships and is the contact for Command levels if a soldier/sailor has an issue. • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications: • Fifteen years previous Military experience • Strong networking capability on the designated installation • Strong interpersonal and communication skills • Energetic and self-motivated individual • Sales-oriented and customer service driven • Excellent communication skills, both written and verbal • Familiarity with consumer lending is a plus
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Staff Accountant I
Summary: The Staff Accountant I is responsible for reconciling general ledger accounts, performing general ledger non-post exception work, as well as other general accounting tasks and projects, as assigned. Principal Accountabilities: • Perform general ledger reconciliations on a daily & monthly basis • Correct general ledger non-post items daily • Prepare management reports • Work on various projects on an as needed basis as assigned by the Accounting Supervisor. • Prepare month end entries • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours. • Process positive pay transactions. • Post daily ATM transactions and research outages • Maintain fixed asset inventory on FAS Software • Preparation of Branch Personal Property Taxes
Qualifications:
Minimum Qualifications: • Basic typing skills • Good phone skills for communicating with branch personnel • Experience with Ten-key calculator • General knowledge of basic office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Microsoft Office Suite heavy emphasis on ExcelLight direction (requires only general instructions to begin assigned duties and work is reviewed after completion) • Limited access to confidential customer information • Problems require analysis based on precedent • Good problem solving skills • Good analytical skills • Good professional judgment • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
3452 Green Bay Rd
North Chicago, IL  60064

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Treasury Mgmt Support Specialist II
Summary: Located in Downtown Kansas City, MO, the Treasury Management Support Specialist (II) is an integral part of a fast-paced work atmosphere dedicated to delivering exemplary operations and service to the bank’s business clients. They verify and process requests including the setup and maintenance of all treasury management products and are instrumental in maintaining corporate relationships. The Treasury Management Support Specialist (II) partners with internal departments such as commercial lending, deposit operations, and the call center ensuring clients’ needs are met. This representative troubleshoots incoming and escalated calls, which may require solutions of a semi-technical nature. Principal Accountabilities: • Responsible for daily support of treasury management products including remote deposit capture, ACH, wires, and electronic banking. • Responsible for the implementation of treasury management products which may include training of the client. • Research, resolve, and respond to inquiries of a moderately complex and technical nature from internal and external customers alike. • Become Subject Matter Expert on multiple products and ensure established service levels are adhered to and proper tracking is completed. • Provide product support and education to clients and bank staff. • Communicate to clients regarding new functionality, enhancements or changes to products benefiting or affecting the customer. • Display working knowledge of all treasury management products and services and how they integrate with the rest of the bank. • Recognize opportunities to recommend additional products and services to clients as they present themselves. • Adhere to all departmental policies and procedures.
Qualifications:
Minimum Qualifications: Previous financial services or business banking experience Well organized and ability to work in a fast-paced environment. Proven customer service skills Ability to prioritize work on a daily basis to meet deadlines Excellent oral and written communication skills Strong attention to detail Exhibit advanced problem solving skills and techniques Proficient in Microsoft Excel College course work is a plus
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.