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Full-Time
1111 Main Steet
Kansas City, MO  64105
ATM Specialist I
Summary: Position is a backup to the ATM Specialist II. Other duties as assigned by management. Principal Accountabilities: • Monitor ATMs o Follow up with branches on escalation e-mails from First Data. o Monitor service calls placed for timely service and escalate service issues to the appropriate vendor. o Answer service concerns with upper management. o ATM moves and new installs ? Includes processing forms in ATI, notifying the appropriate vendor, submitting service calls as needed, ensuring service instructions are updated, being available for tech calls for DES Keys and loads, etc. , contacting IT for things like ISE registration and IP info/pinging. Checklists for moves and installs have been created. o Sending settlement cards. o Researching ATM outages and process adjustments for Acquirer Adjustments (005-001’s), Reg E’s disputes (research only), and accounting using the ATM’s EJ and processing the necessary adjustments using Star Station or Navigator. o Review invoices and equipment inventory for each vendor for accuracy before Management approves o Testing changes made at ATMs or screen flow/functions of new installs and/or features added using the testing guidelines. Updating testing scenarios as they come up. Secondary Responsibilities: • Debit recoveries – Knowing VISA rules for no authorization chargebacks and processing the chargebacks. Applying credits won from the chargeback to the customer’s charge off balance. Also doing possible representments and filing arbitration on chargebacks, if needed. • Issuing ATM cards to customers who request them via Customer Care or Online Banking. • Processing limit increases • Answer branch & Customer Care phone calls/chats • Return cards. Including organizing the cards returned from the mass reissue and keeping track of the amount of cards we still have in our possession. • Review mag stripe and AFB consumer EMV cards reported as lost/stolen/compromised after hours and reissue, if needed. • CAMS – handle running Business Analytics scripts for ordering new card replacement; statusing cards and adding misc addendas
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Ability to multi task; strong organizational skills and strong leadership skills. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
BSA/AML Officer
Summary: The BSA Officer reports to the Director of Compliance and is responsible for the oversight and management of the Dickinson Financial Corporation (“DFC”) BSA/AML Program. This is an enterprise-wide program for all DFC banks and is centralized in downtown Kansas City, MO. The BSA Officer is responsible for all aspects of the BSA/AML Program. This position is responsible for ensuring that all related actions are tracked to completion with accurate and timely reporting to the appropriate parties. Principal Accountabilities: • Maintain and manage a strong and effective BSA/AML program. • Work effectively and communicate confidently with OCC examiners and external auditors to deliver clean BSA exams and audits • Manage and assist the BSA team in its efforts of monitoring accounts for suspicious activity • Manage recommendations and filing of Suspicious Activity Reports, including meeting all filing deadlines and maintaining related documentation in accordance with BSA recordkeeping requirements • Manage the quarterly rules-based risk rating reviews in conjunction with the BSA Systems Administrator. • Ensure that strong documentation is maintained for all aspects of the BSA/AML program, including policies, procedures, and administrative material. • Assist in developing/maintaining bank-wide BSA/AML training material. • Assist the BSA team as need in investigation reports of unusual activity. • Manage sanctions screening processes, including OFAC and 314(a) screening. • Manage applicable reporting processes including SAR filings, CTR filings, and sanctions program filings. • Manage the efficient operation of various software programs as they are used in BSA in conjunction with BSA Systems Administrator. • Responsible for developing strategies for using the software applications to effectively detect suspicious activity. This includes working with the BSA Systems Administrator on tuning and optimization of the AML interdiction software. • Maintain current, Board-approved BSA/AML Risk Assessments. • Ensure that all related policies and procedures are clearly written and reflect current practice. • Review subpoenas and other court orders in order to determine if AML investigations should be opened on related accounts • Manage the CTR Exemption process. • Respond to law enforcement requests or supporting documentation for SAR filings. • Oversee testing and assurance of an effective Customer Identification Program (“CIP”). • Manage the customer due diligence process and ensure the operation of an effective customer risk rating process. • Manage and develop enhanced due diligence strategies for high-risk customers. • Coordinate account closure recommendations. • Create monthly reports for the Boards of Directors. • Assist in transaction testing of various types of BSA/AML processes. • Manage BSA document and data retention activities. • Work effectively with external and internal auditors as needed related to BSA audits and model validations. • Work effectively with the OCC in completion of exams in relations to BSA/AML matters. • Conduct all duties in compliance with applicable laws, regulations, and bank policies and procedures. • Maintain current knowledge of laws, regulations, policies and procedures applicable to BSA/AML/CFT. • Ensure that appropriate training is provided to all associate within the BSA/AML unit. • Effectively handle management and administrative duties related to BSA/AML employees, including performance and salary reviews, disciplinary action, and employee recognition. • Responsible for working with BSA associates on career development planning • Chair the BSA SAR Committee. • Work effectively with the Director of Compliance and BSA team to provide a strong BSA/AML program for the banks. • Foster and encourage a strong team environment. • Maintain an effective alliance with the Security/Fraud Investigator. • Other duties as assigned. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Focus, attention to detail, and problem-solving skills are required. • A demonstrable history of good management, career development, and coaching skills is required. • Ability to delegate appropriately and effectively. • Proficient in Microsoft Word and Excel. • Experience with BSA/AML interdiction software required. BAM and BAM+ software preferred. • Excellent interpersonal, oral, and written communication skills. • Excellent decision-making ability. • Strong organizational skills. • Ability to handle confidential information in a professional manner. • Ability to work with complex concepts with minimal assistance. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Ability to manage and conduct logical investigations. • Excellent time management skills with the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Bachelor’s degree or comparable experience with a minimum of 5 years of progressively responsible BSA/AML experience. • CAMS certification preferred. If not CAMS certified, must be eligible to sit for the exam and obtain certification within one year.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist II
Summary: This position provides phone and email support for a variety of different areas within the bank including branch, customer care center, eCommerce, loan operations and accounts payable. The primary responsibilities include ensuring proper deposit account documentation, performing account maintenance and archiving documents. This position supports all Dickinson Financial banks. Principal Accountabilities: • Perform account check back to ensure proper account set up and account documentation for deposit accounts including checking, savings, and certificates of deposit. • Scan and index account documentation and other bank records into permanent online storage system • Perform account maintenance and block posting using Navigator and/or Foxtrot. • Have knowledge and perform one of the following job duties: IRA accounts, business accounts, create and change Foxtrot Scripts or death review for the account types listed above. • Provide general support by answering questions over the phone or via email for branch employees, call center employees and employees from other departments.
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Commercial Banker II
Summary: The Senior Commercial Banking Officer’s primary roll will be to grow and retain profitable relationships within the bank’s Commercial Lending Department. The candidate for this position must have the ability to critically review, analyze, structure, risk rate, and document commercial loans; cross sell other bank products; and attract new business to the bank. Strong credit analysis skills are required. This position involves both the comprehensive management of existing customer relationships, as well as the soliciting of new business opportunities through targeted prospects. Principal Responsibilities: • Solicit, analyze, structure, risk rate, present for approval, and coordinate the documentation of commercial loan requests. • Develop an understanding of the Bank’s Loan Policies and Guidelines for extension of credit and services to customers and prospects. • Identify opportunities for referral or other cross sell products and services including Consumer, Residential Mortgage, Treasury Management and Merchant Services. • Manage pipeline reporting and activities on his or her portfolio opportunities through the Bank’s CRM and workflow software systems (currently Salesforce and nCino). • Will typically build and/or oversee a portfolio of commercial loans of up to $50MM and serve as the primary relationship manager for customers within that portfolio with the goal to (a) identify and address the needs of those customers and (b) meet the objectives of the bank with respect to the portfolio managed. • May mentor and/or manage less experienced loan administrators, commercial lenders, and/or relationship managers. • Other miscellaneous duties as assigned by the Director of Commercial Lending; Chief Lending Officer; or Chief Credit Officer or their assigns.
Qualifications:
Minimum Qualifications: • Bachelors Degree Finance, Accounting, or Business Administration. • Eight or more years of related commercial lending or portfolio management experience. • Strong knowledge base of Kansas City and surrounding sub-markets. • Prior history of working through a CRM tools to manage prospects and customers. • Demonstration of successfully developing new business relationships within the Kansas City Region. • Knowledge and ability to cross sell other Bank Treasury Management products and services, where feasible. • Experience in the various types of lending such as, working capital lines of credit, equipment financing and term loans. The candidate should be goal-oriented. Strong leadership, planning, negotiating, and organizational skills are required. Excellent interpersonal, verbal, and written communication skills, including a demonstrated ability to communicate complex data and structural components to a variety of people, are also required. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team mentality.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Commercial Loan Accounting Rep II
Summary: Book commercial loans to the bank’s loan system, post all subsequent transactions, and respond to related inquiries & requests. Principal Accountabilities: • Book new, renewed, and modified commercial loans to the bank’s loan servicing system. • Review of new, renewed, and modified commercial loans booked by other Loan Operations staff members. • Reconcile DFC escrow agent reserve DDA’s monthly. • Post Commercial loan payments and advances. • Respond to Commercial loan questions and requests. • Monitor the InvoiceExpensePayment email box and process the loan related invoices received for payment.
Qualifications:
Minimum Qualifications: • High School diploma or equivalent • 3-5 years previous banking, lending, or accounting experience. • Candidate must be flexible, organized, detail oriented, proficient in Word & Excel, and be able to work independently.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Consumer Underwriter I
This position is responsible for underwriting consumer credit for the bank within written policy. This position will have a thorough knowledge of all bank products both lending and retail. 1) Knowledge and understanding of bank lending policy and all aspects that coincide with adhering to that policy. 2) Analyze detailed financial and credit data and analyze collateral data. 3) Originate high quality Consumer Loans that meet or exceeds Bank guidelines. 4) Understand the definition of exception to policy and know when to apply this definition to originate consumer credit that best helps our customer. 5) General knowledge of all bank retail products. 6) Assists with all phone calls.
Qualifications:
1) Significant attention to detail required. 2) Ability to work at a fast but accurate pace. 3) Ability to multi-task. 4)Strong willed personality required. 5) Possess good organizational skills. 6) Possess a substantial knowledge of guidelines, procedures and regulatory requirements for all types of Consumer Loans offered by the bank. 7) Must possess the interpersonal skills to communicate with customers, and fellow employees in a courteous and professional manner at all times. Minimum of a high school degree required. College degree either at least two year but four year preferred. At least one to two years prior bank experience specifically in lending. Prior bank experience in Retail a plus.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Administration Support
Summary: Provide administrative support for Credit Administration and National Commercial Real Estate Division. Be a champion and end user expert of the nCino Commercial Lending Platform ensuring the company is maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. Monitor ongoing use of the nCino platform and workflows to ensure system is operating as intended. Principal Accountabilities: 1. nCino administration & support a. Provide day to day nCino support for commercial lending personnel. First point of contact for nCino related questions. b. Monitor system imports to ensure proper functioning c. Be able to perform various system administration functions as a back up to the Salesforce System Administrator d. Maintain and update list of users to ensure licenses are properly utilized e. Monitor work flows to ensure system (approvals/notifications/automated process) is functioning properly and that commercial lending personnel are following procedures. f. Data quality activities such as deleting/cleaning up unneeded records and reassigning records g. Assist with report/dashboard requests h. Provide end user training i. Prepare nCino related KPI reporting j. Prepare/maintain/distribute nCino related communications/tips/reminders k. Maintain/track list of requested enhancements l. Monitor status/resolution of outstanding cases m. Run nCino user group n. Document/maintain internal procedures/policies o. Stay abreast of nCino best practices and make recommendations where appropriate 2. Provide ongoing administration support for National Commercial Real Estate a. Route due diligence items and loan documents to document management system b. Assist with collection of tickler items including taxes and insurance c. Various administrative functions such as scheduling, creating help tickets and sending overnight packages 3. Critical Exceptions/Ticklers a. Assist with ongoing critical exception process to maintain overall exception level within bank’s 10% goal i. Pre Month End reports ii. Follow up on individual larger items as necessary iii. Field loan officer questions b. Assist with waiver process/first point of contact on waivers c. Assist users with FinancialTools report questions 4. Coordinate Quarterly Problem Loan meeting process a. Set up meeting and send reminders b. Collect PLUs for quarterly meeting c. Create schedule/agenda for meeting d. Maintain meeting minutes e. Obtain final PLUs post meeting with appropriate approvals. 5. Serve as ECC back up 6. Prepare and distribute Salesforce/nCino weekly pipeline 7. Other duties as assigned
Qualifications:
Minimum Qualifications: • Bachelor’s degree or equivalent combination of education and work experience • 3 -5 years plus banking experience, preferably in commercial banking • Excellent project management and organization skills • Ability to work independently, as well as part of a team on multiple projects Excellent written and oral communication skills as well as the ability to speak in front of large groups The candidate should be goal-oriented. Strong internal and external customer service skills, including the ability to timely identify and address issues, are expected. The candidate needs to be a self-disciplined, self-motivated individual possessing a team building spirit.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Director of Mortgage
Summary: The Director of Mortgage is the top executive over the Mortgage Lending department for all Dickinson Financial Corporation owned banks. The Director is responsible for the day-to-day operations of the mortgage lending department that has offices in Arizona, Colorado, Kansas, and Missouri and originators working remotely outside those locations. In addition, the Director is responsible for developing and accomplishing annual strategic initiatives directed at achieving the Company’s overall strategic objectives. Principal Accountabilities: • Manages day-to-day functions of the mortgage lending department, including origination and operations functions, with the assistance of management-level direct reports. • Develops and implements best practices for the operations team including with respect to processing, underwriting, closing, and secondary market tasks to ensure efficient, highly effective mortgage banking operations. • Ensures achievement of production goals and growth of the mortgage portfolio through recruitment of successful mortgage originators and by attracting appropriate mortgage customers. • Develops and executes strategy for appropriate mix of portfolio and secondary market loans. • Proactively manages production, including leading regular sales meetings, continually monitoring pipeline and team’s daily sales activities, encouraging excellent performance, and sharing best sales practices. • Regularly reviews and responds to customer satisfaction survey data, including resolving any issues that could negatively impact Net Promoter Scores. Proactively implements changes to enhance mortgage banking customers’ experience. • Periodically attends closings to ensure optimum customer experience. • Maintains the Bank’s mortgage software systems, including responsibility for vendor relationships. • Ensures training and guidance to mortgage banking associates on all policy, procedures, and product compliance changes. • Implements mortgage banking product changes. • Prepares monthly loan production reports and regularly calculates commissions, incentives, and bonuses provided to associates under the Bank’s incentive compensation plans and other compensation agreements and policies. • Works closely with other departments concerning joint product and marketing efforts. • Remains knowledgeable about and ensures compliance with applicable regulations and laws, including CRA, HMDA, Bank Secrecy Act, the Patriot Act, and TRID. • Directly supervises other associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including desk locks, computer access and key access. • Other duties as assigned.
Qualifications:
Minimum Qualifications: • A Bachelor’s degree in Business Administration or related field. • Eight+ years’ experience in mortgage lending industry, preference given to experience at a banking institution and experience in Kansas City, Denver, Colorado Springs, and/or Phoenix markets. • Five+ years’ experience with regulatory exams related to mortgage banking. • Five+ years’ supervisory experience, managing a mortgage origination team. • Expert level knowledge of mortgage lending, including sales management, operations, and secondary market sales. • Expert knowledge in TRID regulations. • Proven ability to significantly increase a mortgage portfolio through personnel recruitment and by attracting quality mortgage customers. • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work are required. • Ability to manage professional level employees. • Proficient in Microsoft Word and Excel. • Excellent interpersonal and oral and written communication skills. • Experience making quick, high quality decisions on complex issues. • Strong organizational skills. • Ability to handle confidential information in a mature and professional manner. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Excellent time management skills and the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Ability to be Safe Act licensed and registered. • Local travel approximate 25%; air travel approximately 25%
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Employee Relations Manager
Summary: The Manager of Recruitment and Associate Relations is responsible for planning, developing, recommending, and implementing the recruitment and associate relations support functions for the organization consistent with the direction provided by the Director of Human Resources and the company’s strategic objectives. Functional areas include recruitment, performance management, employee relations, discipline, safety, affirmative action and EEO, investigations, and HR-related training. Principal Accountabilities: • Supervises a staff and is responsible for hiring to fill open positions; orients new HR Associate Relations and Recruitment employees to their role, department and organization; trains employees on new tasks as they are assigned or updated; plans, prioritizes, schedules and/or assigns work to achieve department/branch objectives; sets hours of work and determines appropriate staffing levels; oversees workflow and determines the appropriate methods/techniques for completing work; evaluates associate performance; coaches and develops associates for career growth; recommends rates of pay; acts on associate problems to include recommending and administering discipline when appropriate. • Embraces the organization’s mission and actively models the Pillar Values. Places importance on the People and Culture impact of business decisions. Leads by example, is a positive supporter (agent) of organizational change, and supports long-term success of associates through coaching, training, and performance management. Serves as an ambassador in the community where we do business, promoting the Six Pillar Values in all interactions on behalf of the Company. • Through own work and the work of team members, achieves the annual goals and objectives of the Associate Relations department in alignment with the HR department and Company strategic initiatives and objectives. • Manages and models a business partner mind-set to guide change and facilitate the adoption and implementation of management and HR best practices. • Ensures regulatory compliance with legal requirements pertinent to the day-to-day management of employees; coordinate with the Associate Services team members to ensure consistent, appropriate application of all company policies, employment and labor laws and other applicable regulations; collaborate with the legal department when necessary. Conducts routine or periodic audits to ensure requirements are being met. • Interprets human resources policy to company management • Acts as a trusted advisor to both management and associates on associate relations issues. Serves as a link between associates and management by handling questions, mediating disputes, administering discipline, assisting in the preparation of associate development plans, and helping to resolve work-related issues. Actively coaches and mentors management through performance processes, as needed. • Finds ways to increase morale, strengthen workplace relationships, and boost productivity and retention both at the department and organizational level. Utilizes various sources to gather and analyze data to identify issues and propose effective solutions. • Maintains minimal company exposure to lawsuits while fostering a productive and healthy associate-employer relationship. • Investigates complaints of illegal or prohibited conduct, including harassment, discrimination, retaliation, favoritism, conflicts of interest, and bullying. Works with legal department and/or Bank Security Officer on investigations, where appropriate. Writes reports and recommendations on investigated matters. Oversees implementation of recommended actions. • Reviews and approves terminations recommended by business managers ensuring decisions are made fairly and consistent with policy, practice and applicable law. • Keeps abreast of federal and state employment and labor laws to be a trusted advisor to management and to work with the Director of Human Resources to ensure compliance with those laws, including but not limited to EEO, Affirmative Action, FMLA, ADAAA, FLSA, NLRA, ADEA, USERRA, VEVRAA, HIPAA, OSHA, and Title VII of the Civil Rights Act of 1964, NMLS registration, FDIC compliance, and military base access. • Keeps abreast of current standards in recruitment and candidate sourcing, to include background checks and assessments. • Maintains positive, collaborative, and pro-active relationships with all associates, including company leaders to maintain business-relevant, strong working relationships. Resolves issues with associate and management satisfaction with services provided. • Works with Director of Human Resources to develop, recommend and administer human resources policies and programs. Trains and supports management in the administration and implementation of such policies and programs. • Assists Director of Human Resources in maintaining the integrity of the compensation administration process and FLSA classification. • Coordinates recruitment solutions for senior level and management positions for the organization, including, where requested, assistance with selection and screening, credentialing, and executing offers of employment. • Oversees the recruitment function to ensure service-levels are being met in accordance with established metrics. • Oversees human resources orientation of new associates, as well as, the Company’s performance management program. • Develops and delivers HR training as needed or requested by the Director of Human Resources. Manages comprehensive harassment training to include regular, appropriate training sessions. • Assists with emergency response, disaster recovery, and business continuity functions of the human resources department. • Assigns and manages hiring, turnover and other human resources metrics to identify areas of improvement and program effectiveness. • Maintains confidentiality of personnel issues. • Additional duties as assigned. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Human Resources, Human Resources Administration, Business Administration, or related field. • Minimum of seven (7) years’ experience in human resources that specifically encompasses associate relations functions. • Minimum of five years’ supervisory experience. • Strong experience working in a human resources role as a business partner. • SHRM or HRCI certification • Extensive knowledge of employment and labor laws. • Must have excellent verbal and written communication skills and be able to provide evidence of the same. • Demonstrated excellent judgment concerning employee relations issues. • Proven interpersonal, diplomatic and negotiation skills to deal with employees across all levels and departments. • Proven influencer; demonstrated ability to coach and counsel both associates and management. • Willing to travel – 10% Preferred Knowledge and Skills • Excellent time management and organization skills. • Proficiency in MS Office suite of products. • Experience in collaborating with and presenting to senior business contributors. • Business acumen • SHRM – SCP, SPHR or GPHR preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Loan Accounting Analyst
Summary: Monitoring, reporting, research, reconciliations, and transactions needed for all loans in the DFC loan portfolio. Principal Accountabilities: • Complete daily fluctuation analysis of loan related GL accounts. • Reconciliation of serviced participation GL and remittance of payments to participants daily. • Reconciliation of Loans in Process GL daily. • Monitoring & reporting for loans restricted by Borrowing base. • Addition and maintenance of financial loan covenant ticklers • Review and approval of loan advances for non-construction loans • Perform Line rating changes, ASC 310 reserve, V-trend, and Annual Review system maintenance • Commercial loan check-back after booking • Report daily large transactions to management • Post transactions and perform system maintenance for loan charge-offs, purges, and OREO transfer, sales and reserves. • Monitor & report Letter of Credits, loans secured by Public & Private Stock, and loans guaranteed by the Small Business Administration • Review and create various ad-hoc and scheduled reports. • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications: • Bachelor’s degree in Accounting, Finance or Business Administration; 2-4 years accounting or commercial loan experience preferred.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Loan Review Analyst II
The Loan Review Analyst II will perform reviews of bank's commercial loans to ensure compliance with established policies and standards. The Loan Review Analyst II will be able to perform the following tasks: · Performs reviews of bank's commercial loans to ensure compliance with established policies and standards. · Reviews loans of greater complexity with minimal supervision. · Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved and the appropriate risk rating. · Generate financial ratios to evaluate customer’s financial status. · Prepares reports summarizing analysis and conclusions. · Review files for appropriate documentation. · Performs other reviews as assigned. · Produces and assists with special projects as required by manager. · Assists with incorporating new technologies into the loan review process. · Responds to questions from loan officers and management. · Assists with the training of Loan Review Analyst I trainees.
Qualifications:
Has knowledge of commonly used concepts, practices, and procedures within lending and credit analysis. The Loan Review Analyst II will generally have two to five years of experience with loan review, credit analysis or similar work experience. The Loan Review Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, business administration, or related field. Works under general supervision; however, A certain degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. · Two to five years loan review/credit analysis experience. · Banking and financial analysis experience. · Working knowledge of Excel and Access. · Excellent written and verbal communication skills and the ability to summarize and present complex financial data in an organized, concise manner. · Must be able to work independently and have the ability to interact with coworkers, management, auditors and regulators.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
350 Hickam Ave.
P.O. Box 1448
Travis AFB, CA  94535

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121
Military Banking Center Manager I
Summary: The Military Banking Center Manager I is responsible for the overall business operations of an assigned banking center. Responsible for managing a profitable banking center by supervising his or her team to generate sales and promote bank products to qualified customers with ethical oversight of bank operations and adherence to all procedures. Responsible for expense control in staffing and all banking center expenditures. Creates a positive work environment that provides superior customer experiences and Associate engagement. Provides positive leadership and establishes key priorities with strategic planning on the installation. Military Banking Center Manager I is typically assigned to a banking center with fewer than 500 demand deposit accounts. Principal Accountabilities: • Measures and manages sales at assigned location based on daily, weekly and monthly budgeted goals. • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products that are relevant and beneficial to current bank customers. • Attends local functions and events primarily hosted by military groups located on the installation. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities. • Identifies and pursues marketing opportunities around the installation. • Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware of and compliant with the Operating Agreement for the installation. • Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation. • Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards. • Manages multiple ATM locations in the market. Ensures ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to customers and non customers. Identifies and recommends placements for new ATMs as they may arise. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop Associates in the banking center. • Responsible for knowing, following and ensuring all banking center Associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all Associates. • Ensures customer experience is “fast, easy and personal” consistent with Company customer service standards. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for Associates to conduct banking business. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Completes other specified duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree preferred. • 2+ years banking center experience. • 2+ years management/supervisory experience. • Sales or networking background preferred. • Proven track record of business development skills. • Strong written and verbal communication skills. • Basic math, counting, and cash handling skills. • High emotional intelligence with proven ability to motivate and coach others. • Must be able to multi-task and be comfortable with on-the-job training. • Proficiency with common computer programs, including Microsoft Office and email. • Thorough understanding of retail deposit and loan products. • Ability to be NMLS licensed and registered. • Ability to obtain clearance to be on military base(s).
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Network Engineer III
The Network Engineer III’s role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. Planning, designing, and developing LANs and WANs across the entire organization achieve these tasks. The Network Engineer III will lead the network team to solve network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Principal Accountabilities: Design and deploy company LANs, WANS, and wireless networks, including servers, routers, switches, UPS’s, and other hardware. Configure networks to ensure their smooth, and reliable operation for fulfilling business objectives, and processes. Monitor network performance, and troubleshoot problem areas as needed. Collaborate with department leaders to assess near and long-term network capacity needs. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Practice network asset management, including maintenance of network component inventory, and related documentation, and technical specifications information. Participate in managing all network security solutions. Perform complex equipment configuration for all types of voice, data, and security equipment. Instruct junior networking staff in DFC corporate network design, infrastructure management, and all operational methodologies for the entire enterprise.
Qualifications:
College degree in computer technology, or networking, seven plus years of experience in the computer and networking fields.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Part-Time
350 Hickam Ave.
P.O. Box 1448
Travis AFB, CA  94535

Part-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13427
Colorado Springs, CO  80902

Full-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13427
Colorado Springs, CO  80902

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
131 Gold Vault Road
Fort Knox, KY  40121

Full-Time
484 Nebraska Ave.
P.O. Box 500
Fort Leonard Wood, MO  65473

Part-Time
Bldg 3452 Broidy Rd
Building 3452
P.O. Box 16171
Mc Guire AFB, NJ  08641

Part-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Part-Time
13471 Sgt Major Blvd.
Mail: PO Box 6071 El Paso, TX 79906
East Bliss, TX  79916

Part-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Personal Banker I
Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned
Qualifications:
Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred. Personal Banker experience preferred. Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills. Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively. Strong attention to detail and ability to complete work accurately. Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations. Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Ability to calculate figures and amounts such as cash back and percentages. Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Work hours may vary based on the Banking Center hours of operation. • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work. Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities and training. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Product Support Manager III
Summary: Provides service support and service delivery of assigned banking applications and systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application/product development and support objectives. Performs business analysts and project management responsibilities for projects related to assigned systems. Ensures company and Data Center policies and guidelines are followed in the performance of assigned duties. Principal Accountabilities: • Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions • Plan, test, and implement application changes and software updates. • Lead problem management and incident management efforts for high severity incidents. • Assume lead role in the planning and execution of bank system conversion and transition activities. • Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades). • Coordinate vendor efforts for development and support. Develop business requirements for projects and assigned systems. • Develop test plans for changes to assigned systems. • Develop comprehensive support plans and DR plans for assigned applications. • After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems. • Provide project management for banking application and IT projects. • Provide supervision, mentoring, and leadership to more junior product support managers. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. PMP Preferred. • Must have exceptional verbal and written communication skills. • Experience developing business requirements and business cases desired. • 8+ years of progressive experience in the support and development of banking applications.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Project Manager
Summary: The Project Manager position will be responsible for managing multiple high-profile bank projects. The Project Manager will serve as the primary point of contact between business clients and the Information Technology organization. This role will manage projects focused on the delivery of a wide range of technology and non-technology solutions including but not limited to business initiatives, software development or other technology related projects. The Project Manager role requires a combination of project management, business analyst, client relations and high level communications skills. The Project Manager will execute all project management tasks related to the planning, design, testing, and implementation of new technology projects or enhancements to existing technologies. Successful Project Managers apply proven communication, analytical, and problem solving skills to help maximize Information Technology investments. The Project Manager will gather, develop and analyze data in support of business case and business technical requirements. The Project Manager is expected to follow business processes to address tasks, risks and issues. The Project Manager will develop, manage and communicate detailed project plans to ensure that tasks are completed on time, within budget, and according to project requirements. The Project Manager may develop and implement communication programs to ensure expectations and deadlines are clearly understood. The Project Manager will manage day-to-day project communication with clients and project team members, develop and maintain positive working relationships with project stakeholders, and manage project-related expectations. The Project Manager will prepare project budgets, monitor project expenses and provide regular project status reports and communicate to project stakeholders. Principal Accountabilities: • Manages and delivers the required products for each project, phase, or stage of a project based on that project's work plan. Obtains signoff from project sponsor on deliverables and project completion. • Ensures quality is achieved as planned. Enables quality assurance and quality control as appropriate. • Delivers and ensures adherence to time, budget and deliverables and project milestones within agreed tolerances; manages tradeoffs between scope, schedule, quality & cost; and monitors and controls the progress of the project at an operational level. • Obtains, directs, motivates and manages people; and manages the work and resources involved. • Monitors and questions project time reporting to assigned projects while maintaining IT resource project forecasts accurately. • Establishes and updates project plans and project schedules with forecasts and actuals and manage deviations from plan. • Reports to respective stakeholders through various methods including team meetings, status reports; steering committee; etc. • Liaises with project sponsors, customers, vendors or partners and facilitate communication to all involved as appropriate and manages expectations with all stakeholders. • Escalates decisions and unresolved issues to the next level of management. Communicates, facilitates and manages resolution of complex issues and challenging situations and personnel. • Concludes the work upon completion or premature cessation; prepares lessons learned and appropriately close all financial budget and project issues. Closes all project documentation and archives appropriate records. Ensures proper hand off to maintain ongoing support, as needed. • Ensures the visibility of the business case or project scope. Ensures all project requirements and objectives are properly documented and communicated throughout the project team. • Verifies the Key Success Indicators as the basis for managing the project. • Ensures PMO methodology, standards, process and procedures are followed on all projects. Communicates and trains team members on processes where needed such as change control, procurement, etc. Documents, obtains approval and enforces project change management with all stakeholders. Makes recommendations to improve methodologies, processes and templates. • Obtains and manages project budget and approves of all project expenditures. Tracks expected versus actual expenditures and provides budget reports to Manager of PMO and Senior or Executive Management when required. • Facilitates project risk reviews and proper mitigation. • Reviews contracts, statements of work and ensure proper sign offs and involvement of key associates. • May supervises more junior project managers, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to develop associates. • Interviews and approves of project contract resources, when needed; and internal DFC potential new hires as requested by hiring managers. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Maintains client information in complete confidence. • Regular attendance required, working at the work site during regular business hours, occasional evening and weekend work to meet deadlines. • Other duties as assigned. • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • Bachelor's Degree in Computer Science, Project Management, Information Systems or equivalent experience. • 5 -10 years' experience in the design, development and implementation of software and hardware solutions, systems, or products. • 8+ progressive years of project management experience. • PMP Certification or relevant project management experience in financial industry. • Demonstrates excellent written and verbal communication skills to enable communication with a varying level of personnel from executive management to front line personnel for DFC as well as vendors and partners that DFC engages. • Demonstrates ability to be goal-oriented and action focused, pragmatic and self-disciplined. • Demonstrates advanced proficiency at project planning, organizing, team motivation and delegation. • Demonstrates ability to pursue information to reduce uncertainty and learn how to improve performance. • Demonstrates ability to quickly become knowledgeable about each project sponsor's specific subject matter and business challenges being addressed by the assigned project(s). • Must have excellent communication, leadership, organization, scope management, issue management, risk management, resource management and time management skills. • Demonstrates ability to resolve conflicts and disagreements, handle difficult people and tense situations with diplomacy and tact, spot potential conflicts, de-escalate disagreements, encourage open debate and open discussion and orchestrate win-win solutions when feasible. • Demonstrates proficiency in Microsoft Office software including MS Project, MS Visio, Word, Excel.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
2819 Spaulding Ave.
Great Lakes, IL  60088
Recruit Marketing Specialist
Summary: The Recruit Marketing Specialist is responsible for the successful promotion and marketing of the bank’s products and services to the prospective recruit customers at the Recruit Training Center. Responsible to generate sales and promote bank products to qualified customers with ethical oversight of bank operations and adherence to all procedures. Responsible for providing a superior customer experience. Communicates effectively and is highly engaged and energized to speak publicly to large audiences. Principal Accountabilities: • Markets bank products to target customers outside the banking center by attending daily briefings at Naval Station Great Lakes and facilitating public presentations to new Recruits. Generates new business by explaining the Armed Forces Bank story and the features and benefits of bank products to a target audience. • Attends local functions and events primarily hosted by military groups located on the installation. • Identifies and pursues marketing opportunities to build brand awareness around the installation. • Builds relationships with key decision makers and influencers at the installation. Supports installation events and generates opportunities for programs that provide mutual benefit such as financial education initiatives. • Ensures customer experience is “fast, easy and personal” consistent with Company customer service standards. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Completes other specified duties as assigned. • Professionally and ethically represents the bank.
Qualifications:
Minimum Qualifications: • Military experience is preferred • Bachelor’s degree preferred. • 2+ years banking experience. • Engaging presentation delivery and facilitation skills. • Public speaking experience. • Marketing experience preferred. • Strong written and verbal communication skills. • High emotional intelligence with proven ability to be self-motivated. • Must be able to multi-task and be comfortable with on-the-job training. • Proficiency with common computer programs, including Microsoft Office and email. • Thorough understanding of retail deposit and loan products. • Flexibility in work schedule • Ability to obtain clearance to be on military base(s).
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Salesforce System Administrator
Summary: The Salesforce System Administrator is the owner and administrator of the Salesforce.com and nCino Commercial Lending platform, which includes utilization of the CRM tool across multiple business lines including, Marketing, Recruit, Retail Banking Centers and Commercial. The Salesforce Administrator is responsible for ensuring the company is maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. The position is the liaison between Executive Management, Information Technology and revenue producing business units utilizing the platform, Marketing, Credit Administration as well as others. The System Administrator will work with stakeholders to define requirements, configure the application to ensure the application meets their needs and delivers the tools necessary to manage and analyze customer and competitor contact information, the selling process and sales pipeline. The System Administrator will work with the user business unit managers to set up reporting dashboards, monitor system availability and performance, activate new features, answer user questions, drive continual improvements in usage of the Salesforce platform and provide training as needed. Principal Accountabilities: • Assisting various business groups utilizing the Salesforce platform with developing strategies and tactics around assembling client and prospect information by revenue, industry (SIC), UCC research, geographic (county, state, city, etc.) from various 3rd party lists or subscription services and working with officers to organize into coherent sales and marketing plan. • Work with bank officers and business groups utilizing Salesforce to develop and implement a database of Clients and prospects identified as Gold/Silver/and Bronze and develop the framework within the Salesforce platform for tracking, reporting and managing customer interactions. This will require joint collaboration with the business units. • Develop and build out enterprise wide Salesforce platform with vision to create a database that is a true corporate asset that is established, managed and ultimately grows. • Maintain a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors • Responsible for configuring and enhancing the Salesforce.com application, leveraging experience with built-in administration, reporting, development tools and security configurations • Maintain data integrity through de-duplication, standardization, verification as well as the importing and exporting of data • Develop and execute solution design activities such as data mapping, object modeling, page layout design, workflows, and rule logic definition in the context of the Salesforce application • Create users, customize and implement profiles, security settings, roles and data sharing rules. • Work with the business to develop a roadmap of the Salesforce, nCino and other related CRM applications/components to ensure consistent improvements in regards to functionality and user experience of this software. • Assess training needs and create and maintain training materials and user documentation as well as provide user training • Serve as subject-matter expert on sources, definitions, and procedures for capturing, accessing, extracting, and processing data • Work closely with stakeholders, sales groups and technical teams to define and develop strategies for improving and enhancing the existing data infrastructure across different business units in the organization • Design and create workflows including automated alerts, field updates, and email generation • Communicate regularly with user base regarding system changes, new features and enhancements • Analyze user requirements and issues, provide best fit solutions while maintaining the integrity of the existing applications • Create custom fields, objects, tabs and workflows as required to meet business objectives • Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity • Implement and drive user adoption of Salesforce features such as Chatter as well as new features and product enhancements • Keep abreast of new Salesforce features and functionality using this knowledge to provide recommendations for process improvements. • Create and maintain documentation on processes, policies, application configuration and help related materials for users of Salesforce, nCino and other related CRM applications/components • Monitor user adoption rates and determine whether additional training sessions, communication, modifications, or other resources are needed; implement as appropriate • Work with stakeholders to identify new and creative opportunities to leverage the customer data to support additional business processes or functions • Monitor and manage exception logs • Manage the software testing process, devising test plans, creating test cases, establishing protocols and appropriate testing environments and ensure appropriate individuals are performing the necessary testing. • Develop and manage Salesforce/nCino code migration process from development environment to production environment per DFC’s change control process • Perform batch reassignment of accounts and opportunities based on organizational changes • Manage Salesforce, nCino and other CRM related application licenses to ensure optimum utilization • Perform and analyze system analytics to measure and report efficiencies gained • Review and recommend to approve Salesforce and nCino related invoices • Monitor application storage usage and archive data as needed • Other duties as assigned • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Qualifications:
Minimum Qualifications: • BS Degree in IT, Engineering or related field • Strong overall technical background • 2 to 5 years Salesforce.com Administration experience • Strong understanding of Salesforce.com best practices and functionality • Excellent project management and organization skills • Understanding of relational databases and database integrity tools • Experience using data loader and de-duplication tools • Proficiency in data manipulation (Excel, Access or other related data manipulation tools) • Excellent written and oral communication skills as well as the ability to speak in front of large groups • Ability to prioritize workload, gather and analyze detailed information, think logically and in a process oriented fashion • Prior knowledge of the selling process and sales pipeline • Knowledge of customer records management within Salesforce including data transformation/cleansing, house holding and relationship management techniques • Strong research, troubleshooting, and creative problem-solving skills • Ability to work independently, as well as part of a team on multiple projects Preferred Qualifications: • Salesforce.com certifications: Salesforce Administrator Certification; Salesforce App Builder Certification • Experience with Apex programming language, VisualForce development, and report writing software • Salesforce administration experience in banking/lending environment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Senior Credit Analyst
Summary: Responsible for the quality and consistency with respect to the credit analysts in the completion of financial analysis and underwriting of commercial credits. Manages workflow to insure that the Servicing Officer’s requests are handled in a timely manner. Provides training, mentorship, and development of credit analysts who report to the Senior Credit Analyst. Principal Accountabilities: • Successful supervision of credit analyst staff to be a trainer and mentor to credit analysts. • Review of credit analyst written credit analysis and to provide a complete package for loan officer and credit committee approval. • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credit will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Senior Credit Analyst will generally have 5 to 10 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Senior Credit Analyst will generally posses an undergraduate degree in the field of accounting, finance, real estate, business administration, or related field. The Senior Credit Analyst will ideally have supervisory experience and successful management of staff. The Senior Credit Analyst will have experience in larger size credits in excess of $1 million and preferably experience in large corporate credits. • Successful supervision of credit analysts to produce well-written and comprehensive credit analysis. Effectively mentoring credit analysts. • Ability to apply skills toward mentoring analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of complex credits. • Successful implementation and compliance with Bank policies and procedures. Ensures that staff is also in compliance with Bank credit policies and procedures. • Ability to develop management reporting and changes to departmental procedures as needed.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Full-Time
429 W. 18th St
Junction City, KS  66441
Soldier/Sailor Care Representative I
Summary: The Soldier/Sailor Care Representative (SCR) is responsible for developing business relationships on the installation and driving business to the banking center. The SCR represents the Bank at functions that provide exposure and involvement with important events on the installation. The SCR finds business and opens accounts outside of the banking center. Principal Accountabilities: • Creates an awareness of the Bank and the Bank brand. • Develops a plan to network on the installation outside of the banking center and increase our DDA base. • Interacts with Command at all levels, projecting a positive Bank image. • Generates new business by being the face of the Bank at In processing centers and Recruit School locations. • Manages banking relationships and is the contact for Command levels if a soldier/sailor has an issue. • Regular attendance required, working at the work site during regular business hours and/or assigned hours
Qualifications:
Minimum Qualifications: • Fifteen years previous Military experience • Strong networking capability on the designated installation • Strong interpersonal and communication skills • Energetic and self-motivated individual • Sales-oriented and customer service driven • Excellent communication skills, both written and verbal • Familiarity with consumer lending is a plus
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Staff Accountant I
Summary: The Staff Accountant I is responsible for reconciling general ledger accounts, performing general ledger non-post exception work, as well as other general accounting tasks and projects, as assigned. Principal Accountabilities: • Perform general ledger reconciliations on a daily & monthly basis • Correct general ledger non-post items daily • Prepare management reports • Work on various projects on an as needed basis as assigned by the Accounting Supervisor. • Prepare month end entries • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours. • Process positive pay transactions. • Post daily ATM transactions and research outages • Maintain fixed asset inventory on FAS Software • Preparation of Branch Personal Property Taxes
Qualifications:
Minimum Qualifications: • Basic typing skills • Good phone skills for communicating with branch personnel • Experience with Ten-key calculator • General knowledge of basic office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Microsoft Office Suite heavy emphasis on ExcelLight direction (requires only general instructions to begin assigned duties and work is reviewed after completion) • Limited access to confidential customer information • Problems require analysis based on precedent • Good problem solving skills • Good analytical skills • Good professional judgment • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Full-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Full-Time
131 Gold Vault Road
Fort Knox, KY  40121

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Universal Banking Representative I
Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned
Qualifications:
Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately. • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. • Ability to solve problems while working directly with external and / or internal customers. • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.