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Full-Time
1111 Main St
Kansas City, MO  64105
Application Developer Lead
Summary: Provides leadership, mentoring, and supervision to other application and web development associates. Provides service support and service delivery for custom developed applications, bank websites and web content systems. Coordinates the efforts of cross-functional teams made up of business unit, technical staff, and vendors, to accomplish application development and support objectives. Performs business analyst and project management responsibilities when required for projects related to assigned systems. Ensures company and Information Technology policies and guidelines are followed in the performance of assigned duties. The Application Developer Lead will work with his/her staff to translate business requirements into application code/logic, which will implement the required business functionality. The Application Developer Lead will work closely with other members of Business Solutions to ensure departmental technology standards and industry best practices throughout the application development lifecycle. Additionally, the Application Developer Lead and his/her staff will be expected to create and maintain any technical documentation required to facilitate continued maintenance or enhancement of the application by other developers on the team. The Application Developer Lead will also be expected to manage all outside vendors where external development efforts are required. This position will be responsible for tracking all work requests, obtaining estimated costs, reviewing estimates with the requesting business unit while monitoring and controlling department expenses. The Lead will be responsible to assign work, monitor performance and set objectives for associates under his/her supervision. Principal Accountabilities: • Interact with business and/or end user community to gather and analyze the technical requirements. • Lead the Design Phase of the project by providing technical expertise and direction. • Supervise staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them professionally. • Manage delivery of functional and non-functional requirements, including performance, scalability, availability, reliability and security. • Review the requirements for any new functionality or enhancements with management, assess impact on the project timeline and update the technical documentation for any new requirements which need to be incorporated into the system. • Be aware of emerging or new technologies/standards in the industry and determine if they are applicable to the project. • Implement/Document Best Practices. • Drive system architecture and implementation o Design, develop and modify software systems o Oversee and ensure project execution, ongoing success and deliverables o Analyze user needs and software requirements to determine feasibility of design within time, scope, and cost constraints • Communicate cross-functionally throughout the organization o Confer with systems analysts, Business Analysts, management and others to design systems and to gather information on project limitations and capabilities, performance requirements, interfaces, and technical feasibility o Coordinate with Data Center Management on technical resources and dependencies for production push and deadlines o Coordinate with customer and management to ensure projects are delivered on time and within budget o Report critical information to business owners and across functional groups • Coordinate quality assurance efforts o Determine system performance standards in cooperation with the business units and Data Center Management. o Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance o Develop and direct software system unit testing and validation procedures, programming, and documentation o Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Consult with customers about software system design and maintenance • Create technology roadmaps that include software and hardware configuration by engaging in continued education. o Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine software and hardware configuration o Perform, test, and manage technology upgrades o Learn new skills as required by the management and leadership teams • After-hour and weekend work may be required to meet product deadlines, or to address high priority incidents and problems. • Ad hoc duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor of Science or equivalent experience in accounting, business administration, computer science, or related field required. • 5+ years experience developing business requirements, estimating work effort and development of test cases, establishing deliverable timelines and maintaining project deadlines. • 5+ years experience managing technical resources, establishing personal and department goals. • Must be very familiar with financial products and services, and bank operations. Experience with accounting and bank compliance applications preferred. • 5+ years experience designing and implementing outstanding custom applications with technologies such as Adobe ColdFusion, Visual Studio 2003, C#.NET, ASP.NET, VB.Net, JSP, JavaScript, XML, SQL, SOA, common J2EE App Servers. • Experience developing Business Process Management (BPM) workflows that interface will multiple enterprise systems. • Strong knowledge of the SDLC process and the ability to enhance/manage/promote it • Must have strong interdisciplinary IT skills and be familiar with IT Service Management and Service Delivery principles. • Basic to advanced project management skills required. • Must have exceptional verbal and written communication skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Armed Forces Bank Residential Sales Mgr.
Summary: The Armed Forces Bank Residential Sales Manager must be able to build a team of mortgage loan originators to support the mortgage needs of the military and must have exceptional relationships with customers and referral sources. The Armed Forces Bank Residential Sales Manager must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. The Armed Forces Bank Residential Sales Manager must have the ability to meet minimum funding requirements starting the third full month of employment. The Armed Forces Bank Residential Sales Manager is also responsible to recruit, motivate, train and retain a team of Mortgage Bankers. Ensure that MB reporting meets minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. The Armed Forces Bank Residential Sales Manager must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 4 – 7 Mortgage Bankers focused on loan originations for the military borrower. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources within the military, DOD, and other support services for the military • Strong knowledge of home purchase transactions and VA loans • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Bank Center–Personal Banker/Teller Lead
The Banking Center is a high-energy, fast-paced customer service center which places innovative technology into the hands of associates who deliver exceptional service. This represents a great opportunity to be part of a new, growth-oriented banking center that provides an outstanding customer experience. Summary: The Banking Center team lead will engage in the day-to-day operations of a blended video teller and online banking team. The team lead will work directly with customers through a video link as well as through other forms of direct electronic communication and will toggle between video teller and online banking interactions. The lead will work under the direction of the banking center manager and will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, assisting other team members, and participating in training and team communications. The banking center lead will also participate in process design, problem solving and improvement initiatives as directed by the banking center manager. A successful banking center lead will be a self-starter who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions, provide customer service and support, process personal banking transactions and recommend other products and services. The banking center lead also must be able to train and assist other team members who have varying levels of banking experience while remaining focused on the delivery of exceptional customer service. Principal Accountabilities: Maintain a personally professional and presentable appearance in all internal and external customer interactions. Work among a team of customer-facing associates who are required to exhibit a strong professional and customer-focused orientation in all customer interactions. Support the center manager in the achievement of departmental goals through leading by example and adherence to quality standards, codes of conduct and professionalism. Be fully proficient in video teller, personal banking and online banking tasks and serve in a supervisory role during evening hours, on weekend shifts and as assigned by the banking center manager. Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. Process bank transactions including check cashing, withdrawals, account inquires and other transactions in accordance with bank policies and procedures. Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with branch, operations, and IT staff in problem identification and resolution. Assist the banking center manager with setting work schedules and task assignments for the center. Contribute to the production of daily, weekly, monthly and annual reporting functions for the Banking Center to satisfy operational, managerial, and ad hoc reporting needs. Assist with the identification, development and delivery of new / improved processes related to the Banking Center, Interactive Teller Machines, Online & Mobile Banking, Customer Care, Personal Banking, and other sales and service channels to ensure new initiatives and improvements are addressed in a compliant, timely, accurate and complete manner. Support other departments (retail branches, customer care, online banking, customer relations) with Universal Teller Center customer service issues and escalations. The team lead must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments. Other ad hoc duties, as assigned.
Qualifications:
Qualifications: Required • 1-2 years retail banking, bank teller, bank branch, bank operations, or equivalent experience. • Familiarity with banking products and services. • Proficient in Microsoft Office applications (beginner to intermediate level). • Ability to communicate effectively in person, on-screen, over the phone and in writing. • Ability to solve problems while working directly with external and / or internal customers. • Ability to work in fast-paced, multi-tasking environment. • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media. • Ability to type at least 35 words per minute. • Willingness and ability to create positive customer service experience. Preferred • Video teller, call center or other multi-media experience. • Experienced with online/mobile banking technologies and services. • Banking operations experience. 1st Shift: 7:45 AM - 4:15 PM 2nd Shift: 11:45 AM - 8:15 PM
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105
Chief Information Officer
Summary: The CIO acts as the lead innovator, operator, and guardian of DFC and Affiliate Banks technology-based services. The CIO establishes and executes the enterprise wide Information Technology strategy, ensuring its alignment with DFC’s business strategy and the delivery of capabilities required to achieve business success. The CIO contributes to the development and execution of enterprise business strategy and risk management practices. The CIO brings a current knowledge and future vision of leveraging information and technology in business model design, business processes optimization, products and services development, and support in order to achieve profitability, operational excellence, customer satisfaction, security and resiliency, and regulatory compliance. Principal Accountabilities: • Sets the mission and vision of the IT organization to foster business-oriented culture and mindset. • Leads the development of the IT strategy and roadmap; ensures its integration with the enterprise's strategic planning process, and the resulting business strategy and plans. • Ensures open communications exist with DFC and Affiliate Banks’ Management. Conducts relationships in a manner that will enhance the overall service quality of Technology, Data Center, Banking Operations and all other Business Lines. Acts as a trusted advisor, and builds and maintains relationships with executive management and business unit leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities. Uses influencing and negotiation skills to create synergies across the enterprise to enable cost-effective and innovative solutions in achievement of business goals. • Collaborates with executive leadership and business partners to define and execute the digital business strategy. Participates in and contributes to the assessment of external digital opportunities and threats, and internal technology capabilities required to achieve desired competitive positioning. • Stays abreast of new developments in Banking Technology and communicates opportunities to the business where it may enhance banking products, or reduce costs for Banking and Data Center operations. Maintains currency on new technologies and platforms and provides direction on emerging technologies to be assimilated, integrated and introduced within the enterprise to ensure IT capabilities respond to the needs of the Banks’ digital business strategy. Provides strategic direction in the IT organization's innovation efforts and role in experimenting with new solutions to take advantage of those opportunities in the fulfillment of the digital business strategy of the enterprise. • Provides strategic direction and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support management. • Leads the establishment and execution of a digital workplace strategy that ensures employees have the tools and work environment to be more engaged, productive and effective. • Develops and controls annual operating and capital expenditure budget for IT to ensure it is consistent with overall strategic objectives of the enterprise and is within plan. • Develops and controls annual operating and capital expenditure budget for Technology & Data Processing to ensure it is consistent with overall strategic objectives of the enterprise and is within plan. Recommends capital expenditures for technology improvement to enhance all aspects of customer service, planned growth and technology development within the company. • Develops, interprets,applies, and enforces Company policies and objectives across all technical and data processing activities. Serves on enterprise planning, risk management, and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the Banks. • Recruits, develops, and retains an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance the needs between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient. • Provides leadership, coaching and direction to the IT leadership team and staff. Directly supervises IT leadership, including hiring, evaluating, providing feedback on work performance, disciplining and terminating when necessary. • Directs IT sourcing and provides executive oversight for strategic vendor and partner relationship management. Negotiates contracts with technology vendors and service providers that maximizes value to the company. Coordinates guidance to DFC and Affiliates for computer hardware, software, services, and telecommunications procurement. • Plans and executes conversion activities for bank and branch acquisitions, consolidations, and sales. • Maintains a viable Technology Business Recovery and Disaster plan for Data Center to insure that in the event of a disaster, the processing needs of DFC and Affiliates would continue at a level that would allow business to be conducted as required by the Business Continuity Plan.
Qualifications:
Minimum Qualifications: • Minimum of 10 years of management experience with a financial services company • Bachelors degree in Technology, Business Management or Engineering or equivalent experience. Masters degree preferred. • Demonstrated experience in network operations, engineering, security, and project management / leadership required. • Knowledge of functionality, architecture and processes of a variety of new, existing and emerging communication technologies, systems and approaches that are – or may become – critical in executing DFC’s business strategies. • Knowledge to develop project costing, control and management techniques, including development of detailed funding, estimating and project plans and techniques for management of large, complex internal and external communication-related products. • Capability to manage multiple projects and verify the quality of network solutions implemented by staff and vendors. • Strong written and verbal communication skills and strong interpersonal skills. Must have the ability to explain complex concepts to both technical and non-technical audiences. • High proficiency in standard office technologies and equipment, including Microsoft Office Suite, email, and multi-functional devices. • Proven track record of eliciting sustained high productivity levels and positive morale from others. • Excellent organization and decision-making skills. • Supervisory/Management experience. • Proven track record of high ethical standards, including maintaining confidentiality. • Must be available to work extended hours. • Ability to travel up to 10% of the time or more frequently when special projects require it.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
Kansas City, MO  64105

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst II
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of larger commercial credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst II will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Mentor to Credit Analyst I. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst II will generally have 3 to 7 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst II will generally have experience in larger size credits in excess of $1 million.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Credit Card Specialist I
Summary: This position is responsible for assisting with the daily operations of the credit card department. Principal Accountabilities: Specific duties include, but are not limited to: • Answering incoming phones calls and responding to written correspondence • Researching outages on General Ledger accounts used by the department • Performing balance transfers per customer requests • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report • Completing the Daily settlement reports with Fidelity Information Systems • Posting payments and adjustments to the credit cards • Responding to LiveCycle tickets • Checking the mail from customers and branches • Maintaining the credit card logs • Performing maintenance on customer credit card accounts • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval) • Researching Bankruptcy notices and marking accounts as such in FIS • Completing the Fin/CEN reports for the Compliance department • Input new card to FIS for issue to customer
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment • Must be able to multi-task to meet deadlines • Must show strong initiative • Must be able to prioritize workload independently • Possess good organizational skills • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times • Must have strong familiarity and working knowledge of MS Excel software • Previous banking experience required • A minimum of a high school diploma
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Dispute Resolution Specialist I
Summary: Position is responsible for processing EFT investigation claims in a fast paced work environment and may perform daily/monthly reconciliation functions of ATM and Debit Card related accounts. Person will serve as primary contact for all card related inquiries and research for both internal and external customers. Some clerical and other duties as assigned. Principal Accountabilities: • Provide support as it relates to ATM & Card Management for internal and external customers. • Manage all aspects of EFT Investigations from beginning to end. • Ensure daily-automated tasks are complete thru review of files and reports and resolve non-posted transactions. • Manage Returned Mail Card inventory to include incoming and outgoing process and ATM Card Stock for branch distribution. • Produce Instant Issue debit cards for select circumstances to include express shipment.
Qualifications:
Minimum Qualifications: Must be quick to learn software solutions with advanced Word and Excel skills. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, dependable, organized and comfortable with strict deadlines. Excellent verbal and written communication skills required. Minimum education of High School Diploma, GED or equivalent required.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Military Banking Center Manager I
Summary: The Military Banking Center Manager I is responsible for the overall business operations of an assigned banking center. Responsible for managing a profitable banking center by supervising his or her team to generate sales and promote bank products to qualified customers with ethical oversight of bank operations and adherence to all procedures. Responsible for expense control in staffing and all banking center expenditures. Creates a positive work environment that provides superior customer experiences and Associate engagement. Provides positive leadership and establishes key priorities with strategic planning on the installation. Military Banking Center Manager I is typically assigned to a banking center with fewer than 500 demand deposit accounts. Principal Accountabilities: • Measures and manages sales at assigned location based on daily, weekly and monthly budgeted goals. • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products that are relevant and beneficial to current bank customers. • Attends local functions and events primarily hosted by military groups located on the installation. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities. • Identifies and pursues marketing opportunities around the installation. • Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware of and compliant with the Operating Agreement for the installation. • Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation. • Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards. • Manages multiple ATM locations in the market. Ensures ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to customers and non customers. Identifies and recommends placements for new ATMs as they may arise. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop Associates in the banking center. • Responsible for knowing, following and ensuring all banking center Associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all Associates. • Ensures customer experience is “fast, easy and personal” consistent with Company customer service standards. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for Associates to conduct banking business. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Completes other specified duties as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree preferred. • 2+ years banking center experience. • 2+ years management/supervisory experience. • Sales or networking background preferred. • Proven track record of business development skills. • Strong written and verbal communication skills. • Basic math, counting, and cash handling skills. • High emotional intelligence with proven ability to motivate and coach others. • Must be able to multi-task and be comfortable with on-the-job training. • Proficiency with common computer programs, including Microsoft Office and email. • Thorough understanding of retail deposit and loan products. • Ability to be NMLS licensed and registered. • Ability to obtain clearance to be on military base(s).
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Mortgage Loan Closer
Summary: This position is responsible for residential mortgage loan closing document preparation and coordination with National Title Companies or escrow agents to closing the Bank’s loan with the customer. This position is also responsible for the funding, balancing, and booking of the loan and delivery to the investor. Principal Accountabilities: • Performs a review of the file with the Mortgage Loan Processor to provide a seamless coordination into the closing process. • Prepare and transmit loan documentation to the title company for customer disclosure and execution. • Work closely with title companies to ensure closings are smooth and easy. • Complete/review incoming HUD-I documents for compliance with program guidelines. • Initiate wires to the title companies for disbursement of the loans. • Ensure title companies adhere to closing policies and procedures. • Prepare file to be delivered to the investor. • Handle and resolve post-closing issues to include assisting in balancing and closing out the LIP account. • To assist other department and fellow team members with their workloads to ensure a smooth production flow for loan applications, closings and deliveries.
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position: • Must work well in a fast paced environment. • Must be able to multi-task. • Must show strong initiative. • Possess good organizational skills. • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for all types of loans offered by the Bank. • Possess the ability to use mortgage loan systems and software necessary to perform the duties. • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times. • A minimum of a high school education, and one-year experience in the processing or closing of mortgage loan applications is necessary. Prior use and exposure to standard loan operating systems (LOS) and automated underwriting systems (AUS) a plus. • This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
13877 W. Thunderbird
Glendale, AZ  85307

Full-Time
1111 Main St.
Kansas City, MO  64105

Full-Time
4325 N. Washington Blvd
P.O. Box 9719
Nellis AFB, NV  89191

Full-Time
1720 Marshall Rd.
P.O. Box 6071
Fort Bliss, TX  79906

Full-Time
108 McNair Rd.
Building 451
P.O. Box 1759
Fort Myer, VA  22211
Mortgage Loan Officer
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include:
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
Building 2017
San Diego, CA  92135

Full-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Part-Time
6384 Wetzel Ave.
Building 1512
P.O. Box 13007
Colorado Springs, CO  80902

Part-Time
2348 Sijan Hall Dr.
U.S. Air Force Academy
Building 2348, Sijan Hall
USAF Academy, CO  80841

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Full-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
2210 Trooper Dr.
Building 2210
Fort Riley, KS  66442

Full-Time
2901 4th St
Leavenworth, KS  66048

Full-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Part-Time
(Inside the PX)
1611 Marshall Road
Fort Bliss, TX  79906

Full-Time
(Inside the PX)
1611 Marshall Road
Fort Bliss, TX  79906

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433

Full-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433
Personal Banker I
The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: · Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash · Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. · Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers · Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors · Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: · Typing – 50 WPM · Good phone skills to communicate with customers and employees · Experience with ten-key calculator · Basic knowledge of general office equipment, copier, fax, etc. · Basic computer proficiency · Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager · Ability to organize own work with very little direction · Problems require analysis based on precedent · Strong decision making skills · Excellent professional judgment and attention to detail · Sales Aptitude · Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort.
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
3452 Green Bay Rd
North Chicago, IL  60064
Personal Banker/Teller
Summary: The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: • Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash • Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. • Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers • Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors • Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Producing Branch Sales Manager
Summary: The Producing Branch Sales Manager must be able to build exceptional relationships with customers and referral sources. The Producing Branch Sales Manager must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Responsibilities include actively participating in local realtor, builder and other lender relevant trade associations and actively managing the loan pipeline. Producing Branch Sales Manager must have the ability to meet minimum funding requirements starting the third full month of employment. The Producing Branch Sales Manager is also responsible to recruit, motivate, train and the retention of a team of Mortgage Bankers. Ensure MB reporting to them meets minimum funding requirements starting the third full month of employment and are performing their duties and responsibilities in compliance with federal, state, local rules and regulations. Must maintain all required licenses and registration, including NMLS registration. Principal Accountabilities: • Close a minimum $750,000 in loans per month • Recruit, train, mentor and retain a team of 1 – 5 Mortgage Bankers. • Ensure Mortgage Banker reporting to them close a minimum of 3 loans per month, or $5000,000 per month within 90 days of hire. • Ensure Mortgage Bankers follow set Bank policies and procedures so that all loans are quality products and in compliance with Bank, Regulatory and Investor requirements. • Partner with the VP of Operations to ensure a process of high customer service is consistently delivered. • Promote behavior that is consistent with Bank’s visions, values and ethics.
Qualifications:
Minimum Qualifications: • Proven track record of successfully working with multiple referral sources • Strong knowledge of home purchase transactions • At least 2 years experience in residential mortgage Sales Management. • Ability to manage a pipeline of 15 plus loans. • A good working knowledge of loan underwriting guidelines, processing and closing functions. • At least 5 years experience working on FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Excellent verbal and written communication skills. • Ability to work under pressure. Preferred Qualifications: • Existing Sales Manager with an ability to bring over 1 – 5 producing originators with a verifiable track record of originating 40% of their loans in 2013 as Home Purchase transactions. • Ability to make day-to-day business decisions reflecting the Bank’s visions, values and ethics. • Excellent pipeline management skills.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist I
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Service Desk Analyst III
Summary: A senior level Service Desk Analyst who assists with implementing processes, improving upon SLA's and training and mentoring other associates. • Solves or assists Service Desk Analysts in solving, non-routing or complex software, hardware, network system and networking and procedure problems. • Analyzes helpdesk activity and makes recommendations for changes in helpdesk procedures and systems to upper management. • Research and stay current on IT service best practices and function as a subject matter expert in these areas. • Works with project managers and product support managers to learn about support options and techniques for new applications • Maintains training manual and trains Service Desk Analysts • Provides centralized support through Novell’s ZENWorks application. • Assist in enforcing PC Hardware and Software Purchase Standards for the department, Dickinson Financial and Affiliate Banks. • Install software packages per pre-identified procedures as needed. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises.
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience can be substituted for education. • Must have advanced experience providing customer service in a technical environment including a solid understanding of what a high performing Call Center/Helpdesk/Desktop Environment should look like. • Able to perform advanced technical troubleshooting and work with vendors when necessary • Must have a technical background/understanding of technical help desk/desktop support issues. • Experience utilizing Service Management software to provide technical assistance to system users.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Full-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Full-Time
2260 Callagan Hwy
Building s/b 3379, Suite 1
San Diego, CA  92136

Full-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Full-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
5691 Rickenbacker Rd.
Bldg 431
Nellis AFB, NV  89191
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

Full-Time
1111 Main St
Kansas City, MO  64105
Technology Advocate
Summary: Provides proactive desk-side technical assistance to executives and associates utilizing the Audio/Video equipment, collaboration products and services, and productivity tools, Ensure senior executives, bank committees, trainers and other employees are able to fully and effectively use Audio/Visual and conferencing technologies to meet the banks’ communication and collaboration requirements. Act as an advocate within IT for technology enhancements or changes that will enhance productivity, efficiency, communication, and collaboration with employees and clients. Assist in Endpoint Technology projects. A technology specialist specializing the computer applications and devices the executives and associates of the company utilizes. Principal Accountabilities: • Provides expert knowledge and service of the company’s Audio Visual equipment and collaboration tools. • Provide primary support for the Audio/Visual services for enterprise and departmental meetings. • Understand the company’s objectives regarding Audio/Visual services and lead the efforts to make the objectives obtainable, simple, and stable. • Provide Advisory services, assisting with vision and strategy, surrounding Audio/Visual and Endpoint Technology services to help create and maintain an environment where technology is used to the full extent in a simple and supportable manner. • Proactively assist executives, trainers, and meeting organizers in preparation for upcoming meetings and planning sessions that involve Audio/Visual services and collaboration tools. • Gain feedback from associates and provide action plans to help reduce common problems, deficiencies, and annoyances with current products and processes. • Develop training documents, communications and setup training opportunities for Town Pavilion employees. i.e. lunch and learns. • Identify and lead efforts to improve current Audio/Visual services • Act as primary liaison between DFC and affiliate banks and Audio/Visual service providers. • Provides desk-side support for Town Pavilion employees. Travel to other locations that may require assistance. • Installs hardware and peripheral components such as monitors, keyboards, printers etc on user’s premises. • Create and Install software packages per pre-identified procedures as needed. • Provides centralized support through Novell’s ZENWorks application.
Qualifications:
Minimum Qualifications: • Bachelor Degree in Information Technology or related field. Actual technical experience may be substituted for education. • Knowledge of and experience implementing, troubleshooting and supporting the full functionality of Audio/Visual equipment. • Above average knowledge of and experience using Apple IOS and Android OS’ in a corporate environment • Strong interpersonal skills. Comfortable ability to interact with executive level management and associates not familiar with technology. • Strong Verbal and Written communication skills. • Excellent listening skills, ability to hear and understand what executives and associates are trying to achieve. • Must have advanced experience providing customer service in a technical environment. • Training background is a plus but not a requirement. • Must be available to travel at least 4 times per year to attend regional meetings. • Must be able to carry equipment weighing up to 35 pounds and effectively move throughout the building to assist employees. Access to confined spaces in closets and under desks may be required for troubleshooting and installation of equipment.
Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.