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Full-Time
Kansas City, MO  64105
Associate Portfolio Manager-CRE Lending
Summary: With training and supervision, this position will be responsible for monitoring a portfolio of loans within the Bank’s commercial real estate loan portfolio. The size and complexity of the portfolio will depend on the candidate’s background and experience. Principal Responsibilities: Primary – Monitor loans within assigned portfolio. Maintain regular communication with borrowers and some third parties providers (e.g., title companies, insurance agents, etc.) in order to ensure the timely receipt of loan monitoring and other loan related documentation. Prepare annual reviews for the loans in the assigned portfolio. When necessary, prepare information and/or approval requests and reports for senior management or the Executive Credit Committee. Conduct annual site inspections for loans within the assigned portfolio. Ensure loan related documentation is timely submitted for downloading to the Bank’s electronic loan files. Secondary – Assist Commercial Bankers and other portfolio managers with (a) the review of new loan requests, (b) the review of modification requests for existing loans, and (c) the preparation of annual or more frequent loan reviews. Assist Commercial Bankers and other portfolio managers with (d) the gathering of missing documentation, (e) the clearing of documentation exceptions, (f) the monitoring of covenant testing, (g) the completion of annual reviews, and (h) and the completion of site inspections. Other – Other duties as may be assigned from time-to-time.
Qualifications:
Minimum Qualifications: Bachelor’s degree in finance, accounting, business, or economics strongly preferred. Must have a good understanding of financial statements and income tax returns. The candidate must be able to lift and carry loan files of up to 15 pounds. Abilities Required: The ideal candidate will be goal-oriented, with strong decision making, time management, and organizational skills. The candidate needs to be a self-disciplined, self-motivated individual possessing a team spirit. Excellent communication skills, both verbal and written, are also required. The candidate must have good working knowledge of commercial loan underwriting. Up to 20% travel time may be required. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 

Full-Time
1111 Main Street
Kansas City, MO  64105
BSA Analyst
Summary: The BSA Analyst is responsible for the ongoing review of system-generated transaction monitoring reports and investigating situations involving unusual or suspicious activity of non-complex transactions. This position will also conduct the back-office processing for completion of Currency Transaction Reports (CTRs). Additionally, the BSA Analyst will review, maintain, and update data in other areas of compliance related to the BSA (Bank Secrecy Act) and other AML (anti-money laundering) laws and regulations. Principal Accountabilities: • Monitor daily and monthly reports for suspect transaction activity. • Investigate accounts and make recommendations to either clear or to further investigate. • Contact tellers and branch managers to clarify customer transaction intentions. • Make sound subjective decisions when suspicious activity is detected and document decisions accurately. • Maintain thorough case documentation, including but not limited to, customer statements, due diligence documents, transaction images, etc. • Present written suspicious activity report (SAR) recommendations to BSA Committee on case investigations • Analyze currency transaction data and complete CTRs electronically. • Assist with BSA document and data retention activities. • Attend BSA/AML compliance training sessions to remain up-to-date on industry best practices. • Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures. • Maintain current knowledge of laws, regulations, policies and procedures applicable to the job assignment. • Other duties related to BSA compliance as may be assigned.
Qualifications:
Minimum Qualifications: • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work. • Proficient in Microsoft Word and Excel. Experience with Microsoft Access. • Excellent oral and written communication skills. • Strong organizational skills. • Ability to handle confidential information in a mature and professional manner. • Ability to work with minimal assistance. • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. • Ability to conduct logical investigations. • Excellent time management skills and the ability to work both independently and as a member of a team. • Ability to work effectively in a multi-task, high-volume environment. • Self-motivated and results-oriented. • Good understanding of banking or financial business operations and systems. • Ability to establish and maintain effective work relationships both internally and externally. Experience: • Bachelor’s degree or five years of banking experience, with two years in BSA compliance. • CAMS certification preferred. Work Environment: • Normal office environment with extensive use of computer. • Full-time position of at least 37.5 hours per week. • Normal office hours of 8 am to 5 pm with one hour lunch break.
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
Branch Support Specialist I
This position performs verification of new account documentation, including validation that the bank’s policies regarding new customer identification (CIP) has been correctly documented. In addition, performs file maintenance to the core system database, reviews and completes branch and Customer Care requests through the Live Cycle process, scans and indexes documents into Director. With experience, employees in these positions answer questions from branch and Customer Care employees.
Qualifications:
Must be very detail oriented, dependable, flexible, have the ability to multi-task, and to work independently or as a member of a team. Good verbal and written communication skills are necessary. Knowledge of general banking procedures, specifically related to new accounts. Accurate typing, proofing skills and computer knowledge. This is a production position requiring focused, constant effort to meet goals. Branch experience is preferred.
 

Full-Time
Kansas City, MO  64105
Business Banking Officer
Summary: Develop new commercial loan and depository relationships specifically targeting business banking clients (clients with less than $10mm in annual revenue) through outside sales efforts. Provide consultative financial advice to customers and prospects focused on credit and deposit structure and other bank cash flow solutions. Work with branches in assigned territory to increase consumer and business clients. Establish a referral network and build relationships within the Community Bank network. Principal Accountabilities: • Responsible for the generation of new business and consumer relationships and expansion of existing business relationships, primarily through outside sales efforts. • Develops a strategic and ongoing sales plan. • Utilizes knowledge of competition and industry best practices regarding appropriate business and consumer products and services. • Markets all bank products and services to Centers of Influence in targeted segment(s). • Educates Banking Center Managers and other associates for the purpose of developing business. • Responsible for maintaining a high level of company and client confidentiality. • Directly responsible for identifying, analyzing and selling business loans, deposit products and treasury services to established clients and targeted prospective business banking clients. • Works closely with Community Banks, Commercial Services and Treasury Management support staff to ensure appropriate documentation, timely installation, training, delivery of products and migration of business relationships as they progress through their business life cycle. • Solidifies client retention by providing a superior level of client service. • Assesses client needs and recommends effective solutions. • Generates revenue from the sale of business and consumer credit, deposit products and services and merchant service referrals. • Attain established individual, department and bank goals through active participation in sales management. • Spends majority of time in sales activities at customer and prospective customer locations. • Completes additional tasks as assigned
Qualifications:
Minimum Qualifications: • Minimum of 3 years demonstrated sales experience or minimum of 2 years business development experience as a sales representative to small business • Strong business acumen and excellent organizational skills • Proven prospecting and sales results • Ability to develop and build productive relationships utilizing competitive analysis • Bachelor’s degree or equivalent combination of education and work experience
 

Full-Time
Kansas City, MO  64105
Commercial Loan Closing Analyst
Summary: Loan Operations based position primarily responsible for supporting the Commercial Lending Staff with coordinating all loan closings. Principal Accountabilities: • Communicate with customers, staff, counsel, title companies, etc. to coordinate assigned closings • Review loan documents for accuracy • Synchronize the closing and funding of the loan transaction and ensure the loan is closed in accordance with loan approval • Respond to inquiries, resolve problems, and obtain additional documentation required to complete the loan file • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned
Qualifications:
Minimum Qualifications: • 5 years previous related experience Physical Requirements: The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
 

Full-Time
1111 Main Street
Kansas City, MO  64105
Compliance Testing Analyst I
Summary: The Compliance Testing Analyst I assists in the implementation and daily operation of the financial institutions Compliance Testing Program. The Compliance Testing Analyst I is well-versed in federal and state banking regulations, and performs a variety of duties to assure regulatory requirements and operational policies and procedures are effectively implemented and monitored for all institutions. The Analyst I may conduct research, perform internal reviews, identify compliance problems and root cause, and work with associates outside the Compliance department to problem solve and justify testing findings, and provide detailed summaries to manager for review. Principal Accountabilities: • Perform testing as assigned in accordance with compliance testing program, including monthly, quarterly, and “as needed” testing tasks. • Engage in root cause analysis related to compliance testing errors. • Work with various business units as directed by manager. • Participate in interactive assessment sessions with the department manager. • Manage monthly training requirements, assigned testing, and report production. • Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures. • Maintain current knowledge of laws, regulations, policies and procedures applicable to the job assignment. • Assist in preparation for audits including collection and review of submitted materials. • Promote compliance, application of internal operating controls, and adherence to Bank policies and procedures. • Participate in Compliance team meetings as directed. • Complete other tasks as assigned.
Qualifications:
Minimum Qualifications: • Bachelor’s degree OR minimum of 2-3 years experience in Compliance, Internal Audit, or similar function in a financial institution OR 2+ years successfully working in a DFC department dealing with consumer products. • Completion of Basic Compliance School or comparable compliance training expected within first two years of hire. • Knowledge of lending, deposit, and/or operations compliance expected. Prior experience reviewing transaction and file documentation for compliance with applicable regulations a plus. • Must possess a working knowledge of basic bank operations. • Must have strong analytical, organizational, interpersonal, verbal and written communication skills. • Ability to work effectively both independently and as part of a team. • Ability to manage several assignments/reviews/projects simultaneously and meet deadlines. • Ability to learn quickly and adapt to change quickly and effectively. • Strong attention to detail in all job functions and ability to use sound judgment in decision making. • Strong PC skills, including MS Word and MS Excel. Physical Requirements: The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Consumer Lending Specialist II
The requirements listed below are indicative of the skills, knowledge, and ability required by a successful candidate. 1.Must be detail oriented. 2.Must be able to multi-task and be organized 3.Must be able to prioritize and manage time effectively. 4.Must be able to communicate, to include both written and verbally, effectively with associates and customers in a professional and courteous manner. 5.Must have working familiarity with various lending compliance regulations (HMDA, RESPA, REG B, TILA, etc.). 6.Must have work experience with basic Accounting principals, to include General ledger balancing and postings. 7.Must be able to logically analyze information and utilize problem-solving skills. 8.Must have working experience with MS Office Suite A minimum of two years of any combination of Consumer lending underwriting/closing/operations experience is required. Candidate should have recent working knowledge of consumer loans secured by titled vehicles, real estate collateral, and deposit accounts.
Qualifications:
A minimum of two years of any combination of Consumer lending underwriting/closing/operations experience is required. Candidate should have recent working knowledge of consumer loans secured by titled vehicles, real estate collateral, and deposit accounts. This position may require S.A.F.E. registration Minimum Qualifications: This position is responsible for preparing loan documents and funding new consumer loan transactions, to include HELOCs and Home Equity Term loans. Additionally, the candidate must be knowledgeable about consumer loan credit bureau reporting. This role also requires the candidate to create written processes and instructions for various tasks in the department, prepare and provide training as needed, assist in developing and testing of new workflow solutions, and review work and assignments of others. The position also is responsible for handling and resolving post-closing issues High School Education Previous consumer lending operational experience
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Consumer Loan Accounting Rep I
Summary: Book 1-4 Family loans, post loan transactions, and perform loan coding maintenance. Principal Accountabilities: • Open Loan Accounting mail and post consumer & mortgage loan payments received. • Post consumer & mortgage loan payments received from the Legal Dept for Bankruptcy loans and received via Help Ticket. • Book new 1-4 Family mortgage loans on Navigator. • Checkbank booking of new 1-4 Family loans by other staff members • Checkback booking of new HELOC’s • Post HELOC advances. • Prepare cashier’s checks and outgoing wires. • Process ACH withdrawals for loan payments or loan application fees. • Prepare consumer & mortgage loan payoff quotes and complete loan verifications. • Prepare Loan Operations Department block posting file & send to Data Entry • Answer phone calls received via the Loan Accounting group extension. • Perform necessary loan & portfolio coding upon receipt of Bankruptcy notifications and address change forms. • Monitor & assign tasks received in the Loan Accounting emailbox.
Qualifications:
Minimum Qualifications: • High School diploma or equivalent
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Consumer Loan Processor I
Summary: Consumer Lending Operations based position primarily responsible for creating a positive footprint for quality information to be delivered to the underwriting staff and the Consumer Lending Specialist staff members. Principal Accountabilities: Responsible for various quality assurance/check-back processes for the consumer lending department. The position also requires interaction with customers verbally and other department members. Daily tasks include assisting with organization of the incoming loan applications, answering incoming phone calls, and assisting other staff members by answering questions regarding status of applications, etc. Responsible for assisting in the additional preparation of incoming Consumer loan applications to include HELOC processing of ordering title work, appraisals, insurance verifications, etc. Responsible for preparation and processing of subordination assignments. Responsible for processing of Adverse Action notifications to ensure accurate delivery and proper reasons are identified. Other tasks and follow up work as assigned.
Qualifications:
Minimum Qualifications: Candidate must be organized, detail-oriented, comfortable communicating with others (both orally and written), and be able to work independently and stay on task. Accuracy in work is very critical. Additionally, the candidate will be able to work on multiple assignments and be able to prioritize individual workload. Proficiency in MS Office suite and web based software programs is required. Previous banking, loan operations, or lending experience is preferred.
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Credit Analyst II
Summary: Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. The individual will be able to perform credit analysis of larger commercial credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. Well-written credit analysis with minimal revisions made by supervisor or department head. Principal Accountabilities: The Credit Analyst II will be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). Commercial credits will be more complex with potential for multiple collateral types, financial statement analysis of multiple guarantors, and industries with limited number of companies. • Prepare financial analysis on unique commercial property types such as special purpose or commercial businesses with limited market share. • Strong understanding of accounting treatments typically found in financial statements of larger commercial credits. • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Mentor to Credit Analyst I. • Other special projects or other tasks as required by supervisor/manager.
Qualifications:
Minimum Qualifications: The Credit Analyst II will generally have 3 to 7 years of experience with financial statement analysis, commercial loan review, accounting financial analysis, or similar work experience. The Credit Analyst II will generally possess an undergraduate degree in either the field of accounting, finance, real estate, business administration, or related field. The Credit Analyst II will generally have experience in larger size credits in excess of $1 million.
 

Full-Time
Kansas City, MO  64105
Financial Analyst
Summary: Responsibilities include analyses of potential acquisitions and other strategic investments designed to fulfill growth initiatives as well as assessing various internal lines of business to improve financial performance. Functions will include evaluating new banking products, profitability analysis and special projects for executive management. Principal Accountabilities: The Financial Analyst will be able to perform the following tasks: • Analyze acquisition and investment opportunities consistent with company strategy. • Complete financial modeling of target companies, including valuations, and integrate results with current company structure. • Perform analysis of existing lines of business, including comparisons to industry benchmarks, as well as assisting management in evaluating new products. • Prepare well-written financial analysis for presentation to executive management committee. • Assist with due diligence projects for acquisition candidates. • Support business functions through analysis of key performance indicators and trends. • Other special projects or other tasks as required by supervisor.
Qualifications:
Minimum Qualifications: The Financial Analyst will generally have 3 to 5 years of experience with analysis of mergers and acquisitions, accounting financial analysis, or similar work experience. The Financial Analyst should possess an undergraduate degree in accounting, finance, business administration, or a related field. The Financial Analyst will have high-level financial modeling abilities, the capacity to multi-task and have excellent time management and organizational skills. • Strong analytical, research and modeling skills with advanced knowledge of Microsoft Office software. • Self-starter with the ability to identify significant issues associated with businesses being evaluated. • Able to set priorities and manage multiple projects simultaneously. • Strong verbal and written communication skills.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Mortgage Banker
Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: Originate loans based on outside sales activity. Meet minimum funding requirement starting the third full month of employment. Supervise Mortgage Loan Assistant, if one is assigned to you. Maintain high-quality, compliant loan files for loans you originate.
Qualifications:
Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources. The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances. Candidate must have the ability to meet minimum funding requirements starting the third full month of employment. Must maintain all required licenses and registration, including NMLS registration. Additional requirements include: Required Skills: Three plus years of recent mortgage sales experience Proven track record of successfully working with multiple referral sources Exceptional communication skills Knowledge of conventional and government lending guidelines Knowledge of processing, underwriting, and closing procedures Knowledge of federal lending regulations governing real estate lending Ability to manage a pipeline of 15 plus loans Exceptional organizational skills along with the ability to multi-task Exceptional working knowledge of VA, FHA , and HUD guidelines Preferred Skills: Demonstrated experience of closing minimum $500,000 in loans per month Experience working in a Bank mortgage environment or similar relationships Proven track record of successfully working remotely with little supervision Working knowledge of CALYX Point is a plus Ability to analyze and comprehend complex financial data and provide financial alternatives Highly professional
 

Full-Time
Kansas City, MO  64105
Mortgage Loan Processor II
Summary: This position is responsible for processing mortgage loan application files and pre-underwriting prior to submitting for final underwriting approval. Once loans are approved, it is the processor’s responsibility to coordinate closing arrangements with the mortgage loan originator and prepare to hand the file off to the mortgage loan closer. Principal Accountabilities: Specific duties include, but are not limited to, 1. Receives new loan application files as submitted and enters into the Loan Operating System (LOS). 2. Responsible for all disclosures (initial and changed circumstance) accuracy and within the delivery time frames set forth by regulatory requirements 3. Performs an initial review of the file to determine the likelihood of approval. 4. Submits applications that appear questionable to manager or underwriter for review prior to proceeding. 5. Primary contact with the applicants to gather necessary documents to process loans and analyze credit, capacity and collateral to investor requirements. 6. When additional information is required, processor is to be proactive in contacting the necessary parties to obtain information to insure commitment and closing dates are met. 7. Responsible for pre-underwriting applications to the Bank and investor guidelines and use of investor Automated Underwriting Systems (AUS) to obtain findings and clearing any conditions to approval. 8. Submitting approval and denial recommendations to the Bank underwriter for final approval to close or deny. 9. For approved applications, coordinate a smooth transition to the Underwriting thru closing. 10. For Denied applications, submit the applications for the adverse action notices and closure of the file. 11. To assist other department and fellow team members with their workloads to ensure a smooth production flow for loan applications.
Qualifications:
Minimum Qualifications: The requirements listed below are indicative of the skills, knowledge and ability required for success in this position, 1. Must work well in a fast paced environment. 2. Must be able to multi-task. 3. Must show strong initiative. 4. Possess good organizational skills. 5. Possess a substantial knowledge of guidelines and procedures for all types of loans offered by the Bank. 6. Possess the ability to use mortgage loan systems and software necessary to perform the duties. 7. Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times. A minimum of a high school education, and five-year experience in the processing or closing of mortgage loan applications is necessary. Prior use and exposure to standard loan operating systems (LOS) and automated underwriting systems (AUS) a plus. This position may require S.A.F.E. registration. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
 

Full-Time
1111 Main St.
Kansas City, MO  64105
Mortgage Loan Processor/Closing Manager
Summary: Responsible for ensuring that mortgage loans are processed, closed and completed in accordance with established policies and procedures. Responsibilities are accomplished by performing supervisory functions, in support of the VP of Operations, as outlined within this job description. • Maintains a staff of six or more employees. Responsible for recruiting, selecting, orienting, and training new employees; maintains a safe, secure, and legal work environment; developing personal growth opportunities. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. • When necessary, responsible for carrying a processing pipeline to ensure department meets established standards and goals • Responsible for accuracy and timely delivery of all disclosures (initial and changed circumstance) and closing documents. • Working with direct reports to develop and increase their skill set and knowledge base of all processing and closing functions. • Acts as liaison between customers and all parties involved in the loan transaction. Communicates with customers if items are needed for loan submission, keeps customers apprised as to loan status and escalates loan issues as needed to management and sales staff. • Responsible for ensuring file accuracy and completeness before files go to underwriting and closing. • Submitting approval and denial recommendations to Bank underwriters, sales staff and management. • Review daily pipeline reports to monitor staff production levels to ensure team achieves minimum Bank production levels. • Conduct a minimum of two pipeline reviews with each direct report monthly. Address any issues with loans not moving and conditions not being worked in parallel. Provide coaching to direct reports to provide feedback to improve loan flow, cycle time, product knowledge, and improve problem resolution skills. • Assist with holding staff accountable to meet Bank service and performance SLA’s (daily monitoring). • Work with fulfillment staff, Mortgage Bankers and Sales Manager to ensure files close on time. • Act as back-up for Mortgage Loan Processors and Mortgage Loan Closers when needed. • Participate in weekly one on one meetings with management and hold weekly one on one meetings with staff.
Qualifications:
Qualificaions: Excellent pipeline management skills Strong written and verbal communication skills Ability to multi-task prioritizes, and meets deadlines FNMA/FHLMC/VA/FHA guideline expert Positive attitude with a collaborative approach At least five years of related experience Proficient using Microsoft Office, Automated Underwriting Systems, Allregs and loan processing systems Preferred Experience: 1-2 years of underwriting experience with multiple investors and agency guidelines
 

Full-Time
1111 Main St.
Suite 302
Kansas City, MO  64105
Mortgage Loan Underwriter II
It is the Underwriter’s responsibility to ensure that loans are processed and underwritten accurately and in a timely manner while remaining in compliance of Bank, Investor, Agency and Regulatory guidelines. The Underwriter will work in tandem with the Production/Operations manager as a subject matter expert with regard to underwriting and AUS validation matters. Loan approval authority will be granted based on experience and management’s evaluation of credit judgment. Position Requirements: • To render underwriting decisions and opine to satisfactory validation and documentation of AUS findings thus ensuring Bank and investor guidelines are met. • Stay current with underwriting, appraisal, compliance and regulatory changes. • Serve as the Subject Matter Expert and resource in mortgage loan underwriting matters for management, staff and originators. • Provide continuing education for other department members. • Assist with special projects and initiatives within the department. • Prepare monthly review and assessment of underwriting exceptions to policy and areas of concern for department management.
Qualifications:
• High School diploma and some level of higher education attained. • Five years experience as FHA DE Underwriter & VA LAPP approval • Five years experience working with FHLMC/FNMA/FHA/VA programs and guidelines, as well as other conventional investors and mortgage insurers. • Versed in AUS with a thorough knowledge of loan underwriting and processing functions. • Experience with consumer laws and regulations • Effective verbal and written communication skills. Preferred Qualifications: • Bachelors Degree in business or related field. • Experience with establishing and maintaining underwriting controls. • Ability to make business decisions outside of standard underwriting guidelines. • Knowledge of the loan application, processing, documentation and loan selling processes. • Three years of management or supervisory experience.
 

Part-Time
9207 Ruf Avenue
P.O. Box 620099
Fort Rucker, AL  36362

Part-Time
240 W. Fitzgerald Blvd.
Building 6001
Edwards AFB, CA  93524

Part-Time
Main Bank - Building 37
P.O. Box 10069
Fort Irwin, CA  92310

Part-Time
Building 918
Fort Irwin, CA  92310

Part-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Full-Time
3238 Guadal Canal Rd.
NAB Coronado, Building 18
San Diego, CA  92155

Part-Time
Building 2017
San Diego, CA  92135

Part-Time
6110 Martinez St.
Building 6110
Colorado Springs, CO  80902

Full-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
5122 Community Center Dr.
U.S. Air Force Academy
USAF Academy, CO  80840

Part-Time
2348 Sijan Hall Dr.
U.S. Air Force Academy
Building 2348, Sijan Hall
USAF Academy, CO  80841

Full-Time
2348 Sijan Hall Dr.
U.S. Air Force Academy
Building 2348, Sijan Hall
USAF Academy, CO  80841

Part-Time
3108 N. Boundary Blvd.
Bldg 926
MacDill AFB, FL  33608

Part-Time
4343 George St.
Bldg 904, Moody Mail Service
PMB 141
Moody AFB, GA  31699

Part-Time
540 Culverius Ave.
Building 400
Great Lakes, IL  60088

Part-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027

Part-Time
5303 Ashby Avenue
Building 5303, Custer Hill
P.O. Box 2446
Fort Riley, KS  66442

Part-Time
2210 Trooper Dr.
Building 2210
Fort Riley, KS  66442

Full-Time
2210 Trooper Dr.
Building 2210
Fort Riley, KS  66442

Full-Time
2901 4th St
Leavenworth, KS  66048

Part-Time
(Inside the PX)
127 Gold Vault Road
Fort Knox, KY  40121

Part-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
5691 Rickenbacker Rd.
Bldg 431
Nellis AFB, NV  89191

Part-Time
(Inside the PX)
1611 Marshall Road
Fort Bliss, TX  79906

Part-Time
101 W. Spaatz Rd.
Bldg 2465
Fairchild AFB, WA  99011

Part-Time
North 12th and Pendleton Ave
Building 2130
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
41st Division Dr. & Nevada Ave.
P.O. Box 331029
Fort Lewis, WA  98433

Part-Time
550 Barnes Blvd.
P.O. Box 4038
McChord AFB, WA  98438
Personal Banker I
The Personal Banker serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker will also watch for fraud and illegal activities. Principal Accountabilities: · Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on imager, and handles cash · Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. · Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers · Do In-store marketing in the Wal-Mart Store, call local businesses to post flyers in break rooms, hang flyers at apartment complexes, and travel to businesses to hand out information and talk with supervisors · Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: · Typing – 50 WPM · Good phone skills to communicate with customers and employees · Experience with ten-key calculator · Basic knowledge of general office equipment, copier, fax, etc. · Basic computer proficiency · Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager · Ability to organize own work with very little direction · Problems require analysis based on precedent · Strong decision making skills · Excellent professional judgment and attention to detail · Sales Aptitude · Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Part-Time
7800 Hampton Blvd.
Joint Forces Staff College, Bldg SC-400
P.O. Box 55041 (zip code for mailing 23505)
Norfolk, VA  23511
Personal Banker I (Military Branch)
Summary: The Personal Banker I serves and assists customers through teller transactions, disputes, accounts and loans, to create a high level of customer service, and also sells products to create new business for the bank. The Personal Banker I will also watch for fraud and illegal activities. Principal Accountabilities: Performs teller transactions; cashes checks, makes cash/check deposits, saving and checking withdrawals, scanning work on an imager, and handles cash. Open checking, savings accounts, money markets, VIP, holiday club, and business accounts. Also open certificates and IRAs as well as debit cards, checks and loans. Assist customers with turning debit cards back on, giving balances, answering questions about accounts, and selling products. Also take complaints and try to better bank relationships with customers Clean the branch, balance the vault, do cash sheets, buy and sell money to Loomis, make sign boards, make calls on the deficit report, and decorate for customer comfort
Qualifications:
Minimum Qualifications: • Typing – 50 WPM • Good phone skills to communicate with customers and employees • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Word, Integrated Teller, Navigator, Novell, Deposit Pro, ONE Interface, Excel, Imager • Ability to organize own work with very little direction • Problems require analysis based on precedent • Strong decision making skills • Excellent professional judgment and attention to detail • Sales Aptitude • Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
Good phone skills to communicate with customers and employees Experience with ten-key calculator Basic knowledge of general office equipment, copier, fax, etc. Basic computer proficiency Experience with Word and Excel Ability to organize own work with very little direction Problems require analysis based on precedent Strong decision making skills Excellent professional judgment and attention to detail Sales Aptitude Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist I
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Product Specialist II
Summary: A Product Specialist primary function is to communicate with new special programs accounts customers via verbal and written correspondence. This position requires taking responsibility for the promotion of the bank and customer enrollment in bank products (accounts and convenience products), which requires a working knowledge of bank products and programs. The focus of a Product Specialist is to provide exceptional customer service to develop long-term customer relationships and additional special program accounts. Principal Accountabilities: • Communicate with special programs accounts customers via outbound communication (telephone, email, and letter) regarding accounts and bank convenience products. Correspondence volume (daily, weekly, and monthly) determined by gross and net account totals. • Accept and respond to incoming special programs accounts customer communication (telephone, email, and letter) regarding accounts and bank convenience products. • Perform account opening, account maintenance, and account check back (via Livecycle, Deposit Pro, and Navigator). • Provide centralized support for American Armed Forces Mutual Aid Association (AAFMAA) – Armed Forces Bank (AFB) partnership program the Career Assistance Program (CAP) Loan to include account opening, account maintenance, and review of accounts. • Provide basic support for Product Specialists Level I. • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and special programs account customer base. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for Product Specialist include the ability to perform as an independent worker who takes initiative and projects a continual positive, patient, and professional attitude. Multi-tasking ability a requirement as the work environment is fast paced with multiple activities and multiple programs in use during all correspondence. (Proficiency in Microsoft Word and Excel are required.) A Product Specialist must demonstrate excellent verbal and written skills for providing exceptional customer service. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high school diploma or equivalent.
 

Full-Time
1111 Main St
Kansas City, MO  64105
Project Management Office (PMO) Manager
Summary: Provide leadership, coordination, and oversight of the project management function to ensure projects are completed in scope, on budget, on schedule, and with a high level of quality. Establish, educate and enforce project management standards that are consistent with company policy, industry standards, and regulatory requirements. Manage project management staff formally assigned to the project management function. Provide oversight and guidance across all IT projects and managed work to ensure project management deliverables are being produced in accordance with Dickinson Financial Corporation policies and guidelines. Promote the continuous improvement of the project management practice at Dickinson Financial Corporation. Manage the project portfolio, and facilitate the selection and prioritization process in conjunction with the Director of IT, business unit leaders, and the IT Steering Committee. Principal Accountabilites: • Assign and manage the performance of project management resources to the high priority, strategically significant projects that require IT resources. Serve as primary liaison for project sponsor and team members, providing clear communications, managing issues and providing satisfactory resolutions. • Ensure critical project management deliverables are completed with a high degree of quality. • Provide guidance, coaching, mentoring, support, and an audit function for IT projects managed by other IT associates. • Establish and enforce project management standards that are consistent with company policy, industry standards (PMI), and regulatory requirements (FFIEC). Effectively apply project management methodology and enforce project management standards. • Manage the portfolio of projects managed by the IT Division. Advise senior IT management of projects at risk of not accomplishing objectives or exceeding constraints, major resource constraints, or schedule and prioritization issues across the project portfolio. • Perform business analysis and project management tasks for personally assigned projects. • Implement improved and refined project and project portfolio management processes within the IT Division and across Dickinson Financial Corporation. • Facilitate the project selection and prioritization process. Enhance methods used to assist executive management with the selection and prioritization of projects based on factors to include alignment with strategic objectives, financial benefits and costs, resource availability, risk and complexity, and impact on other projects in the portfolio. • Establish and sustain a practice to measure the value of projects that have been implemented to ensure the validity of businesses cases, the effectiveness of systems, and the effectiveness of the project selection process. • Manage and review the work of vendors and outside consultants, where applicable.
Qualifications:
Minimum Qualifications: • Bachelor degree in a related field, Master’s Degree preferred. • Project Management Professional (PMP) certification. • Must have well developed business analysis skills. • Exceptional verbal and written communication skills, with an ability to influence stakeholders at all levels of the organization. • Must possess a minimum of 10 years of experience as a project manager in IT, banking, or a related field.
 

Full-Time
1111 Main Steet
Kansas City, MO  64105
ROM Support Specialist I
Summary: This position provides phone and email support for a variety of different areas within the bank including ROM’s, branches, customer care center, loss prevention and charge off dept. The primary responsibilities include ensuring proper procedures are followed by the branches. Principal Accountabilities: • Have a working knowledge of Garnishments, Child Support and Tax Levies, check collections, Canadian Items, dormant and inactive accounts, Reg CC and Reg D. • Deluxe verification of check orders • Perform block posting using Navigator and/or Foxtrot • Create and update bank policies and procedures. • Be able to track accurate data. • Ability to research accounts, transactions, and differences. • Working knowledge of Integrated. • Process mail deposits
Qualifications:
Minimum Qualifications: • Ability to work proficiently with software solutions used by the department such as Excel, E Vision, Navigator and Image Vision. • Ability to communicate verbally and in written form effectively and professionally. • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team. • Detail oriented. • Ability to adapt easily to change.
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist I
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Review and manage return mail according to procedures. • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
 

Full-Time
320 Kansas Ave.
P.O. Box 3400
Fort Leavenworth, KS  66027
Recruit Specialist III
Summary: A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: • Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. Lead outbound conference calls and visits to recruiting stations. Assist in organization of special mailings. • Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). • Perform account opening, account maintenance, and account check back (via Livecycle and Navigator). • Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Recruit Database research, kit assembly for military recruiters and recruits). • Manage UPS mailings to include UPS claim support. • Provide basic support and training for Recruit Specialists Level I and II • Cross train with Recruit Department Administrator responsibilities. • Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). • Other related duties as assigned.
Qualifications:
Minimum Qualifications: Minimum qualifications for a Recruit Specialist include a self-starter who is very organized and detail oriented. As the primary function of this position requires communication with individuals via telephone a professional, pleasant, and friendly attitude is required at all times. Professional telephone skills are a must. A Recruit Specialist should be willing to work as a positive team member in a positive team environment with fast paced, shifting priorities. Prior banking experience preferred but not required. Military knowledge preferred but not required. Education level must include high diploma or equivalent.
 

Full-Time
Kansas City, MO  64105
Senior Portfolio Manager - CRE Lending
Summary: Repsonsible for ongoing monitoring and maintenance of a portfolio of loans within the Bank’s commercial real estate loan portfolio. The size and complexity of the portfolio will depend on the candidate’s background and experience. Principal Responsibilities: Primary – Monitor loans within assigned portfolio. Maintain regular communication with borrowers and some third party providers (e.g., title companies, insurance agents, outside legal counsel, etc.) in order to ensure the timely receipt of loan monitoring and other loan related documentation. Prepare annual reviews for the loans in the assigned portfolio. When necessary, prepare information and/or approval requests, recommendations, and reports for senior management or the Executive Credit Committee. Conduct annual site inspections for loans within the assigned portfolio. Ensure loan related documentation is timely submitted for downloading to the Bank’s electronic loan files. Secondary – (a) Orginate new loan request from borrowers with the portfolio; (b) train, supervise, and/or monitor Associate Portfolio Managers; (c) assist Commercial Bankers and other portfolio managers with (i) the review of new loan requests, (ii) the review of modification requests for existing loans, and (iii) the preparation of annual or more frequent loan reviews. Assist Commercial Bankers and other portfolio managers with (a) the gathering of missing documentation, (b) the clearing of documentation exceptions, (c) the monitoring of covenant testing, (d) the completion of annual reviews, and (e) and the completion of site inspections. Other – Other duties as may be assigned from time-to-time.
Qualifications:
Minimum Qualifications: Bachelor’s degree in finance, accounting, business, or economics strongly preferred. Must have a good understanding of financial statements and income tax returns. Minimum of five years’ experience working with commercial and/or commercial real estate credits. Background in SBA lending (7(a) and or 504) a plus. The candidate must be able to lift and carry loan files of up to 15 pounds. Abilities Required: The ideal candidate will be goal-oriented, with strong decision making, time management, and organizational skills. The candidate needs to be a self-disciplined, self-motivated individual possessing a team spirit. Excellent communication skills, both verbal and written, are also required. The candidate must have good working knowledge of commercial loan underwriting. Up to 20% travel time may be required. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 

Full-Time
1111 Main St
Kansas City, MO  64105
Server Administrator II
Summary: The Server Administrator II’s role is to install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and to assist in developing processes and procedures for ongoing management of the server environment. Principal Accountabilities: •Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands. •Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches. •Check help desk database for entries on server and server resource issues; prioritize and respond to incidents, work orders, and service requests as appropriate. •Assist in management of enterprise directory services and supporting server infrastructure. •Participate in key process improvements as they relate to the client/server environment. •Maintain/Create Systems Documentation
Qualifications:
Minimum Qualifications: •University degree in the field of computer science or management information systems or a related discipline. Degree may be substituted with equivalent work experience. •At least three years’ equivalent work experience in a technical analytical position responsible for managing server environments. •Working experience and knowledge of the following: Data Protection Technologies, Certificates, LDAP, DNS, DHCP, and Web Services. •Specific knowledge of server operating systems; Microsoft Windows Server and/or Novell Open Enterprise Server. •Specific knowledge of directory services; Microsoft Active Directory and/or NetIQ eDirectory. •Experience with server performance tuning and monitoring tools. •Familiarity with TCP/IP network protocols, firewall management, and operating system configuration. •Working technical knowledge with scripting languages. •General knowledge of storage technologies such as SAN or NAS. •Good written and oral communication skills; good interpersonal skills. •Ability to conduct research into server issues and products as required. •Ability to present ideas in business-friendly and user- friendly language. •Highly self motivated and directed, with keen attention to detail. •Proven analytical and problem-solving abilities. •Ability to effectively prioritize tasks in a high-pressure environment. •Strong customer service orientation. •Experience working in a team-oriented, collaborative environment. Certifications Preferred: MCSA, MCSE, CNA, CNE
 

Full-Time
1142 N 2nd St
Leavenworth, KS  66048
Staff Accountant I
Summary: The staff accountant is responsible for reconciling general ledger accounts, performing general ledger non-post exception work, as well as other general accounting tasks and projects, as assigned. Principal Accountabilities: • Perform general ledger reconciliations on a daily & monthly basis • Correct general ledger non-post items daily • Balance and transfer funds for expense checks to outside processor • Prepare management reports • Work on various projects on an as needed basis as assigned by the Controller • Process the block post transactions for the Accounting Department daily Prepare various regulatory reports Maintain fixed asset inventory on FAS Software. Process depreciation entries and reconcile. • Prepare month end entries
Qualifications:
Minimum Qualifications: • Basic typing skills • Good phone skills for communicating with branch personnel • Experience with Ten-key calculator • General knowledge of basic office equipment, copier, fax, etc. • Basic computer proficiency • Experience with Microsoft Office Suite heavy emphasis on Excel; Foxtrot, Director, Navigator, ImageVision, Evision • Light direction (requires only general instructions to begin assigned duties and work is reviewed after completion) • Limited access to confidential customer information • Problems require analysis based on precedent • Good problem solving skills • Good analytical skills • Good professional judgment Procedures are established, but conditions change; initiative must be exercised to overcome minor obstacles
 

Part-Time
143 Replacement Ave.
Building 487
Fort Leonard Wood, MO  65473

Part-Time
Building 3452
P.O. Box 16171
McGuire AFB, NJ  08641

Full-Time
5691 Rickenbacker Rd.
Bldg 431
Nellis AFB, NV  89191
Supervisor
Summary: Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships. Principal Accountabilities: Ensures branch operations policies are followed and customer service needs are met Supervises, plans and directs staff promoting product sales and service Coordinates and assigns work, ensuring adequate coverage on assigned shift Opens or closes branch daily Approves transactions and assists in customer disputes In Exchange locations, ensures Exchange management needs are met Responsible for vault balancing and reconciliation Demonstrates effective communications skills, both verbal and written
Qualifications:
Minimum Qualifications: One-year prior supervisory experience One-year prior banking experience One-year cash handling experience Knowledge of bank operations and compliance Ability to track results, complete required reports with computer proficiency Must be able to assist customers with financial matters Ability to supervise 4-5 employees Must possess problem-solving skills and decision-making skills Working knowledge of bank products and services Strong attention to detail Strong interpersonal skills Effective time management, organization and delegation skills Ability to work well with teams Knowledge of general office equipment
 

Full-Time
1111 Main St
Kansas City, MO  64105
Systems Engineer II
Summary: The Systems Engineer II (SE2) role is to work with the SE3 on administration and maintenance of the storage environments across the organization. The SE2 will also serve in the primary role of backup and restore process design, performance analysis, while working with the SE3 to develop data disaster recovery plans. Additionally, the SE2’s role also includes support and maintenance of in-house technology equipment and IT assets. This includes configuring, diagnosing, repairing, and upgrading server class hardware and applicable SAN data switches, with optimal performance insuring that troubleshooting problem areas are conducted in a timely and accurate fashion. This individual is also responsible for recommending policies and procedures to ensure data backup and retention is consistent with company goals and objectives. Principal Accountabilities: • Perform backups and tests restore, as well as monitor the performance, success, or failure of these tasks. • Aid SE3 in the design, implementation, and maintenance of storage, server, and virtual infrastructure to ensure high level of availability. • Maintain up-to-date knowledge of hardware and equipment. • Monitor and maintain inventory of all SAN, applicable network hardware, server class hardware, server racks, and KVM solutions in the core data centers. • Recommend and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Qualifications:
Minimum Qualifications: • College diploma or university degree in the field of Computer Science, CIS, engineering and/or 4 years equivalent work experience. • Network administration experience with Windows and Linux operating systems including backup administration methodologies. • Knowledge of RAID and SCSI technologies. • Experience with HP server/blade server or Cisco UCS blade server is a plus. • Experience with Commvault enterprise backup software is a plus. • Some SAN or VMWare experience is a plus.
 

Full-Time
1111 Main Street
Kansas City, MO, MO  64105
eCommerce Banking Representative I
Summary: Provide front-line customer support through multiple service requests or inquiries submitted through phone, email and other electronic or eCommerce channels (e.g. web sites, web chat). Receive calls and other support requests referred to the eCommerce department from customer care agents, retail branch employees, and other customer support functions. Correspond with customers to fulfill requests for bank products and services and to perform customer account maintenance activities in order to establish and maintain customer relationships. Principal Accountabilities: • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Agents will work requests submitted by customers through the web sites, from outbound sales and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Reset passwords etc. • Perform all tasks necessary to establish new accounts: Upload the approved accounts to core systems, perform all due diligence required for new accounts, and deliver fulfillment or denial correspondence to applicants. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Process support forms and Intranet helpline tickets from customer care, retail branches, and outbound sales to support customers with online / mobile banking, eCommerce banking features and services, and miscellaneous inquiries and requests. • Process and fulfill check orders requested through the websites. • Handle telephone based customer contacts received through the eCommerce Banking support queue, provide customers with account information and assistance for deposit accounts as well as support customers with regard to online and mobile banking features and services. • Process and fulfill requests for wire transfers.
Qualifications:
Minimum Qualifications: Customer direct sales / service experience – required Ability to work in a fast-paced, multi-tasking work setting – required. Ability to communicate with customers effectively verbally and in writing and in a professional manner– required. Familiarity with Microsoft Office applications – required. Ability to work independently and as part of a team – required.
 

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Armed Forces Bank is an Equal Opportunity Employer M/F/D/V

Armed Forces Bank is part of a military banking group that specializes in military banking and serves Army, Air Force, Navy, and Marine communities throughout the United States. We operate full-service branches inside the Main Exchange on most of these installations. These branches offer 7-day-a-week banking and are open during Exchange business hours.
Armed Forces Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Armed Forces Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Armed Forces Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Armed Forces Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Armed Forces Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Armed Forces Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.